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Reviews of Hampton Inn & Suites Pigeon Forge On The Parkway

2.5 out of 5
Hampton Inn & Suites Pigeon Forge On The Parkway
2025 Parkway, Pigeon Forge, TN

Reviews

8.8

Excellent

Rating 10 - Excellent. 593 out of 999 reviews" "
Rating 8 - Good. 271 out of 999 reviews" "
Rating 6 - Okay. 80 out of 999 reviews" "
Rating 4 - Poor. 34 out of 999 reviews" "
Rating 2 - Terrible. 21 out of 999 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Crystal

Traveled with family
The area directly across from the hotel was run down. Compared to other Hampton Inn stays, the complimentary breakfast was not very appetizing. The beds were uncomfortable, as well.
Stayed 2 nights in Apr 2024

10/10 Excellent

Tosha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this place and everything and everyone was very nice. We loved that they served hot apple cider and cookies for their guest. We will definitely will be staying again.
Stayed 2 nights in Mar 2024
Response from AGM on Mar 17, 2024
Thank you for your feedback! I'm happy to hear you enjoyed your stay with us and we look forward to seeing you again!

2/10 Terrible

Daniel

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
2 night stay at this hotel. Upon arrival the room was 65 degrees. Turned heat up to 70, seemed to slowly get up to 67 after a couple hours. Went out for the evening and came back to a 64 degree room. Staff was great, switched us to another room but it had a barking dog next door. Finally switched to the third room and the A/C barely worked in that room plus shower rod was loose and wouldn’t hold up the curtain. Complained at breakfast, all of a sudden after returning to the room the A/C worked full blast. I guess a magic button was pressed to enable it. The shower rod was fixed that later that day while out. But later while asleep the second night, A/C stopped working and room heated up again. 2 nights and not one good nights rest. The staff was very accommodating, but the property needs major renovations for a Hilton property.
Stayed 2 nights in Feb 2024
Response from AGM on Mar 17, 2024
Thank you for your feedback. We will be doing renovations in the coming year which will include all new ac units. We hope to see you back!

6/10 Okay

brenda

Traveled with family and small children, Traveled with family
Liked: Staff & service
Spent the weekend to celebrate my sons bday. Across the street from wonderworks which was our destination. Really close to everything so the location is great! Lobby was super cute! Lemonade, cookies and dog treats available in the lobby. Breakfast was good. Staff was friendly. Rooms could use an upgrade. Restroom door looked like it was on its last life lol carpet is outdated which made the room smell muggy. Comforter had make up stains on it. So prob won’t be staying there again but overall wasn’t a bad trip.
Stayed 2 nights in Jan 2024
Response from AGM on Mar 17, 2024
Thank you for your feedback, we greatly appreciate it. I had addressed your concerns with the laundry department.

10/10 Excellent

Patricia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There are many things I'd like to rave about. Our room and all the common areas we visited were exceptionally clean and convenient. The breakfast bar was filled with hot and tasty cooked food choices. The coffee was VERY hot which is an absolute requirement for my husband! The staff was eager to make our stay very enjoyable and each of them was very polite. We typically stay in Hampton Inns (or other Hilton properties) when we travel, and this one ranks among the top!
Stayed 2 nights in Jan 2024

10/10 Excellent

Jamie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

8/10 Good

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Charles

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall enjoyed my stay
Stayed 1 night in Dec 2023

8/10 Good

Albert

Liked: Cleanliness, staff & service
I like the breakfast, interior design, beddiing condition. The two things i dont like are: 1) the air conditioner is a bit noisy. 2) the room is a bit small compared to other hotels of the same level i haved lived.
Stayed 1 night in Oct 2023
Response from AGM on Nov 10, 2023
Thank you for your feedback! We will be doing a major renovation next year so we have all new rooms and amenities. We do hope to see you back!

8/10 Good

Janice

Traveled with family
Liked: Cleanliness, property conditions & facilities
Great location!
Stayed 3 nights in Oct 2023
Response from AGM on Nov 10, 2023
Thank you for your feedback! We look forward to seeing you again!

6/10 Okay

Tammy

Traveled with family
I did not like the breakfast options. The eggs were dry and tasteless, The oatmeal was thick and goopy, sausage was dry and overcooked, butter packets were too small and hard. The only thing that was halfway decent were biscuits and gravy
Stayed 2 nights in Oct 2023
Response from AGM on Nov 10, 2023
Thank you for your feedback! We are trying some different options in breakfast and we appreciate you letting us know your thoughts! We will absolutely keep looking for the best products!

2/10 Terrible

Dotti

Traveled with family
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
No service when the toilet got stopped up! Housekeeping did not clean our room! Toilet paper holder fell apart! Nasty disgusting worn out desk chair! Not like any Hampton Inn i ever stayed in before! In no way worth the price!!!!
Stayed 2 nights in Oct 2023
Response from AGM on Nov 10, 2023
Thank you for your feedback. I'm saddened to hear that your stay with us was unpleasant. I will absolutely address the issue of no service with housekeeping and maintenance.

2/10 Terrible

Rosemary

Stayed 1 night in Oct 2023
Response from AGM on Nov 10, 2023
Hello, please call the hotel for further assistance, 865-428-1600, thank you.

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel clean comfortable breakfast added bonus breakfast staff very attentive but desk staff not very helpful on departure I asked about Hampton Inns in Nashville hoping to book ahead and staff member said she did not know of any in that area . My husband and I left I said wrong answer to question in route I booked a Marriott in Nashville
Stayed 1 night in Sep 2023
Response from Hampton Inn & Suites, Pigeon Forge, TN on Sep 28, 2023
Thanks for the feedback! I apologize for the confusion about the potential Nashville property... I believe she meant that she was unable to look it up for you. We're looking forward to your next visit!

10/10 Excellent

William

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was easy to get to all the places we wanted to go to in pigeon forge
Stayed 2 nights in Sep 2023
Response from Hampton Inn & Suites, Pigeon Forge, TN on Sep 25, 2023
Thanks for the nice review! We're looking forward to your next visit!

10/10 Excellent

Tom

Traveled with family
Hampton Inns are our favorite hotels to stay in. Always clean and well maintained.
Stayed 1 night in Sep 2023
Response from Hampton Inn & Suites, Pigeon Forge. TN on Sep 16, 2023
Thanks for the kind review. We're looking forward to you r next visit!!!

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wedding Weekend
Came to town for a wedding. Brought my little 7 lb dog with me. Everything I used was great
Stayed 2 nights in Sep 2023
Response from Hampton Inn & Suites, Pigeon Forge. TN on Sep 16, 2023
Thanks for the kind review. We're looking forward to you r next visit!!!

6/10 Okay

Darren

Traveled with family
Disliked: Cleanliness, staff & service
Stayed 1 night in Sep 2023
Response from Hampton Inn & Suites, Pigeon Forge. TN on Sep 16, 2023
Thanks for the feedback. We hope to have an opportunity to serve you again in the future!

6/10 Okay

Gail

Response from Hampton Inn & Suites, Pigeon Forge. TN on Sep 16, 2023
Thanks for the feedback. We hope to have an opportunity to serve you again in the future!

4/10 Poor

David

Stayed 1 night in Aug 2023
Response from Hampton Inn & Suites, Pigeon Forge, TN on Sep 2, 2023
Thank you for your feedback! We will be sure to notify the appropriate departments(s) of your concerns.

8/10 Good

Myra

Traveled with partner
There was a leak above the toilet and we reported it. It constantly left the toilet and seat wet and I had to dry it off each time we used it. The internet was very poor. Connection was not good to the Honors network. On the positive side, the breakfast buffet was well stocked and staffed each morning. The front desk staff was courteous, friendly and willing to solve our issues.
Stayed 2 nights in Aug 2023
Response from Hampton Inn & Suites, Pigeon Forge, TN on Sep 2, 2023
Thank you for your feedback! We will be sure to notify the appropriate departments(s) of your concerns.

8/10 Good

Steve

Traveled with partner
Liked: Cleanliness, staff & service
Property was nice
Stayed 6 nights in Jul 2023
Response from Hampton Inn & Suites, Pigeon Forge, TN on Sep 2, 2023
Thank you for your feedback! We're looking forward to your next visit.

10/10 Excellent

William

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Place is looking a bit worn. Breakfast was excellent.
Stayed 2 nights in Jul 2023
Response from Hampton Inn & Suites, Pigeon Forge, TN on Sep 2, 2023
Thanks for the feedback! We're looking forward to your next visit.

4/10 Poor

Sandra C.

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Hampton Inn & Suites, Pigeon Forge, TN on Sep 2, 2023
Thank you for your feedback! We will be sure to notify the appropriate departments(s) of your concerns.

6/10 Okay

Anita

Stayed 2 nights in Jul 2023
Response from Hampton Inn & Suites, Pigeon Forge, TN on Sep 2, 2023
Thank you for your feedback! We will be sure to notify the appropriate departments(s) of your concerns.

10/10 Excellent

Jesse

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
The staff was amazing super friendly best hotel i have ever stayed at
Stayed 2 nights in Jul 2023
Response from Hampton Inn & Suites, Pigeon Forge, TN on Sep 2, 2023
Thanks for the kind review! We're looking forward to your next visit!!!!

8/10 Good

Randy

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Had water leak in room above me and water dripped in floor last two days I was there in the bathroom
Stayed 3 nights in Jul 2023
Response from Hampton Inn & Suites, Pigeon Forge, TN on Sep 2, 2023
Thank you for your feedback! We will be sure to notify the appropriate departments(s) of your concerns.

8/10 Good

Erica

Traveled with family
Liked: Cleanliness, staff & service
Upon arriving, the first thing that I noticed is that it was a smaller hotel, and it was pushed back off of the main highway a little bit to give it a little bit of quiet on such a busy main strip. Loved that. My kids and husband absolutely loved the breakfast each day. It was a little bit different with the main staple of waffles, eggs, in some sort of fashion, and meat it was always really good and offered a wide variety. Of course a free breakfast is always good, but this one would’ve been worth paying for. My main dislike was that the hotel was a little bit dated and of course, you never really see that in the pictures online. It look like they had tried to update certain parts of the hotel, and may even be in the process of doing more. But if you’re looking for a top-of-the-line state of the art new hotel, this is not it. This is the reason for my four-star review.
Stayed 3 nights in Jul 2023
Response from Hampton Inn & Suites, Pigeon Forge, TN on Sep 2, 2023
Thank you for your feedback! We will be sure to notify the appropriate departments(s) of your concerns.

8/10 Good

Richard

Traveled with family
Liked: Staff & service, room comfort
Nice stay, but not secure in the evening
Overall, the stay was ok. The beds are super comfortable. The staff is very friendly, though when I went to check in, I was told I must be booked at the other close by Hampton. I went there, and was promptly sent back to this hotel, where they ended up finding my reservation. One thing that did bother me was that the side door to the hotel was not locked, even after the time it said it would be locked (11:00 pm). I would rethink ever staying there again just for that reason.
Stayed 1 night in Jun 2023

4/10 Poor

Debbie

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023

2/10 Terrible

Thomas, Palm Coast

Traveled with partner
Liked: Staff & service
there was a dog barking all night for 2 nights and then there were people with their dogs 4 people in total eating breakfast with the dogs ....staff did not ask them to get the dogs out of there.... and then I could not get compensated for at least a stay because I booked through expedia... will not be back
Stayed 2 nights in Jun 2023

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Glenn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in May 2023

10/10 Excellent

Paige

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick getaway!
We came to Pigeon Forge for a quick getaway and the hotel was amazing! Such a great room and ALL the staff were fantastic! Efficient and effective while being super friendly and very helpful! The wonderful young man who checked me in was handing me keys before I could blink! And the dogs loved walking through the grounds and the next door neighborhood. Very nice!
Stayed 2 nights in May 2023
Response from Hampton Inn & Suites, Pigeon Forge, TN on May 20, 2023
Thanks for the feedback! We're looking forward to your next visit!

8/10 Good

Heather

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
The pool wasn’t open they kept saying it was closed for cleaning yet their didn’t seem to any attempt to clean it
Stayed 3 nights in May 2023
Response from Hampton Inn & Suites, Pigeon Forge, TN on May 18, 2023
Thanks for the feedback! We're looking forward to your next visit!

8/10 Good

Neil

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was great and the staff was very friendly. Not walkable to many attractions but the transit stop is very close.
Stayed 1 night in May 2023
Response from Hampton Inn & Suites, Pigeon Forge, TN on May 18, 2023
Thanks for the feedback! We're looking forward to your next visit!

4/10 Poor

phyllis

Liked: Cleanliness
Disliked: Property conditions & facilities
The room and furnishings were very old and outdated but clean enough. It was also listed as accessible. I needed a minimum of bar/s close to the commode and several shower bars. The only assistance I i saw in the whole room was a small bar above the tub on the far wall. If someone had to lean across the tub to use the bar, as i did, they would be risking a fall. We ask for another room but the clerk said that was rated as accessible and there were no other rooms available. I ended up having to clean up in the sink for two nights.
Stayed 3 nights in May 2023

8/10 Good

Margaret

Traveled with group
Liked: Cleanliness, amenities
I have to say the people at the front desk were just professional but so so for friendliness. We got to our room which was very clean but as soon as we opened the door the toilet was running. Had to call to get the maintaince man to replace parts. Then we had to call 2 more times due to cable (which is antiquated).
Stayed 1 night in Apr 2023
Response from Hampton Inn & Suites, Pigeon Forge, TN on Apr 28, 2023
Thank you for the feedback!

10/10 Excellent

Ronald D

Stayed 1 night in Apr 2023
Response from Hampton Inn & Suites, Pigeon Forge, TN on May 11, 2023
Thanks for the feedback! We're looking forward to your next visit!

10/10 Excellent

Breana

Stayed 2 nights in Apr 2023
Response from Hampton Inn & Suites, Pigeon Forge, TN on May 6, 2023
Thanks for the feedback! We're looking forward to your next visit!

4/10 Poor

Anthony

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Our room was next to the exercise room and was not insulated well enough to block the noise kids were making playing in the exercise room. Also, the room smelled like the carpet and fabrics were mildew laden or dog pallets and needed to be cleaned. I asked for another room on another floor but was denied.
Stayed 2 nights in Mar 2023
Response from Hampton Inn & Suites, Pigeon Forge, TN on Apr 28, 2023
I apologize for your recent stay. Please know that your concerns are our concerns, and that the appropriate departments will be notified. Thanks for the feedback!

6/10 Okay

Myeisha

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Good for last minute
If you booking at the last minute, then absolutely a good choice.to pick, but if you have other options and booking in advance dont stay here. Most uncomfortable stay i have had at a Hilton in a while. Sleep and relaxation dont exist and it is very outdated.
Stayed 2 nights in Apr 2023
Response from Hampton Inn & Suites, Pigeon Forge, TN on Apr 28, 2023
Thanks for the feedback!

10/10 Excellent

Deonna

Stayed 1 night in Apr 2023
Response from Hampton Inn & Suites, Pigeon Forge, TN on Apr 9, 2023
Thank you for the nice review! We're looking forward to your next visit!

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Great location but needs an upgrade
Location was great - right next to many attractions. Breakfast selection was okay. Hotel is dated and definitely needs an upgrade. Kitchen needs a makeover (old stove and lighting was minimal - so felt a bit dingy) but on the flip side, it was functional. But for the rates, definitely needs a modern upgrade. TV works fine but is not a smart TV or wifi accessible. Would have been good to have known ahead of time, so could have taken our own Firestick or Roku. Kids were disappointed in not able to view their shows or movies.
Stayed 3 nights in Apr 2023
Response from Hampton Inn & Suites, Pigeon Forge, TN on Apr 7, 2023
Thanks for the feedback! We're looking forward to your next visit!

6/10 Okay

Niya

Liked: Staff & service
Stayed 2 nights in Mar 2023
Response from Hampton Inn & Suites, Pigeon Forge, TN on Apr 7, 2023
Thanks for the review! We're looking forward to your next visit!

8/10 Good

Rosonia

Traveled with family and small children
Liked: Cleanliness
Great breaksfast
Stayed 2 nights in Mar 2023
Response from Hampton Inn & Suites, Pigeon Forge, TN on Mar 19, 2023
Thanks for the nice review! We're looking forward to your next visit!!!

8/10 Good

Hollis

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in and nice facilities.
Stayed 3 nights in Mar 2023
Response from Hampton Inn & Suites, Pigeon Forge, TN on Mar 17, 2023
Thank you for the nice review! We're looking forward to your next visit!!!

10/10 Excellent

Christopher

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotels with friendly staff
Stayed 2 nights in Mar 2023
Response from Hampton Inn & Suites, Pigeon Forge, TN on Mar 17, 2023
Thank you for the nice review! We're looking forward to your next visit!!!

10/10 Excellent

Kawarpal

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice rooms
Stayed 1 night in Mar 2023
Response from Hampton Inn & Suites, Pigeon Forge, TN on Mar 9, 2023
Thank you for the nice review!!! We're looking forward to your next visit!!!

8/10 Good

Danny

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Could not get the alarm clock to work and no tv guide.
Stayed 3 nights in Feb 2023
Response from Hampton Inn & Suites, Pigeon Forge, TN on Feb 18, 2023
Thanks for the feedback! We're looking forward to your next visit!!!