My kids alternated sleeping on the floor
Posted Jul 17, 2014
I arrived at the hotel, after booking through expedia, to find a honeymoon suite. The room had a king sized bed and a hot tub in the room. I had my adult daughter and four kids with me. I paid over $800.00 and one of us slept on the floor each night. They provided two cots. Three slept in the bed, 2 on the cots and one on the floor. That is absolutely insane after spending that kind of money. I travel a lot and have never had this happen before. I immediately went down the the desk after viewing the room. I showed them the paper I had from printing off the computer. It showed how many people were with me. The lady told me at the desk it was a weekend and had nothing else to offer us. I came down the next morning, as I got off the elevator, I heard the clerk talking on the phone....saying, Oh, yes, I have a room available, 2 queen sized beds, ect.......I knew they had to have something available for my family. But, they refused to even try to help us out. I have never, ever had anything happen like this before. Biggest mistake of my life. My vacation was ruined.