Ratings based on 204 Verified Reviews

4.3 out of 5
96% of guests recommend
4.5 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 11, 2017
Mattress was uncomfortable didn't get a good nights sleep never could get comfortable. Woke up with back hurting
Comment from Hotel Management
May 14, 2017 by GM-HIS, Hotel Management
I'm sorry to hear you had an issue with the mattress. We replace our bed sets regularly so I'm surprised you had a problem. I hope to hear back from you so we can id the room you were in and rectify the problem for future. Thanks for the feedback.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 3, 2017
Real nice everything was clean but the beds were just hard Steph real good real nice people
Comment from Hotel Management
May 8, 2017 by GM-HIS, Hotel Management
We're pleased you had an overall satisfactory stay with us. Thank you for the valuable feedback so we can better serve you in future.
5 out of 5
Recommended
for Everyone
by A verified traveler from In.

Close to all the action going on in town

Posted Mar 30, 2017
Pros: Clean and nice staff
Cons: My son wished there was a basketball hoop outside to shoot some hoops to unwind at the end of the day.
Location: A lot to to in Gatlinburg and pigeon forge
Great water pressure in shower, food and staff were great.
Comment from Hotel Management
Apr 4, 2017 by GM-HIS, Hotel Management
Dear Larry, We're very pleased to know you had a 5 star experience with us at the Hampton Inn Sevierville. Thank you for the feedback and I'm glad you enjoyed your stay. Hope to see you again. Sincerely, GM, Hampton Inn Sevierville
5 out of 5
Recommended
for Everyone
by A verified traveler from Indiana

Great hotel. Staff are vet nice!

Posted Mar 29, 2017
Hotel is very clean. Rooms are comfortable and nice.
Comment from Hotel Management
Apr 4, 2017 by GM-HIS, Hotel Management
Dear Misty, Thank you for choosing to stay at the Hampton Inn Sevierville. We're so glad you had a Great experience at our clean hotel and in our comfortable newly renovated guest rooms. Hope to see you again. Sincerely, GM, Hampton Inn Sevierville
5 out of 5
Recommended
for Everyone
by A verified traveler from ky

Very nice hotel, close to all the areas we wanted

Posted Mar 17, 2017
Excellent location, easy to find. Great breakfast.
Comment from Hotel Management
Mar 20, 2017 by GM-HIS, Hotel Management
Thank you so much for the feedback. Glad you had a perfect stay with us. Please visit us again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 7, 2017
It was a good trip cause we had a good place to stay! I will be staying there again..the food was great and children enjoyed the pool..
Comment from Hotel Management
Mar 7, 2017 by GM-HIS, Hotel Management
Thank you so much for choosing to stay with us and I'm so happy you enjoyed your trip and your stay with us. Glad you guys liked the delicious breakfast and the indoor heated saline pool . Look forward to seeing you again.
4 out of 5
Recommended
for Everyone
by A verified traveler from Anderson, SC

Nice hotel

Posted Feb 22, 2017
Friendly staff, overall clean place close to many attractions.
Comment from Hotel Management
Mar 3, 2017 by GM-HIS, Hotel Management
Thank you for taking the time to review us. I'm glad you had an overall great stay. Your feedback is very important to us and will be used to improve our service.
2 out of 5
by Alice

Not so clean hotel.

Posted Dec 22, 2016 on Hotels
Check in was pleasant. Room was good first night except for a MILDEWY .shower curtain. We went to Dollywood . The 2nd day we went back to Dollywood. We were gone from 9:00 am about until 8:30 pm. we walked into the room to find the toilet filled with Dark Brown feces looking water. That is not how we left the toilet. So after a long day at the park we had to pack up & change rooms. Not what made for a great stay.
5 out of 5
Recommended
for Everyone
by A verified traveler

Cozy, nice hotel right outside the busy strip

Posted Dec 13, 2016
The staff were very nice and always had a smile on. The room was modern, clean, and cozy. We noticed little things about the room that we always wished other nice hotel had. We really loved the breakfast area and food, and thought the coffee/tea bar was awesome. We also liked being able to go out the back of the building which was closer from our room versus through the lobby every time. We will definitely be staying here again!
Comment from Hotel Management
Dec 14, 2016 by GM-HIS, Hotel Management
Thank you for taking the time to review your recent stay at the Hampton Inn Sevierville. We take pride in doing the little things that make memorable experiences for our guests and we are so happy that you appreciated our efforts. We loved having you here and look forward to seeing you again :-)
3 out of 5
Recommended
for Everyone
by A verified traveler

Hampton Inn near Dollyworld

Posted Dec 4, 2016
Pros: The staff were terrific. Did the best they could under terrible circumstances.
Cons: Make the laundry free to guests!
We were actually evacuated down the mountain and I made this reservation through Expedia at the last minute. We were very lucky they still had a room open. This is a decent hotel that was operating under tremendous pressure with numerous evacuees streaming in.
Comment from Hotel Management
Dec 14, 2016 by GM-HIS, Hotel Management
I am so glad we were able to be of service to you during the recent wildfire evacuation and you were able to be safe under our roof. Thank you for the compliments on our professionalism and grace under pressure. Your safety is of utmost importance to us and I'm so glad we could provide that to you.