Exterior

Reviews of Hampton Inn Sevierville

2.5 out of 5
Hampton Inn Sevierville
681 Winfield Dunn Pkwy, Sevierville, TN

Reviews

8.4

Very Good

Rating 10 - Excellent. 252 out of 492 reviews" "
Rating 8 - Good. 145 out of 492 reviews" "
Rating 6 - Okay. 46 out of 492 reviews" "
Rating 4 - Poor. 35 out of 492 reviews" "
Rating 2 - Terrible. 14 out of 492 reviews" "

8.8/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Claudine, Saltville

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The reason I did not give a excellent is because we found 2 roaches in the first room they put us in. The receptionist was very nice and helpful and put us in another room far from the first one we were in. Otherwise, the hotel looked and smelled clean.
Stayed 2 nights in Feb 2024

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Very happy with our stay, great location and great breakfast options. Very clean and the staff was very help with any questions.
Stayed 2 nights in Feb 2024

8/10 Good

scott

Liked: Cleanliness, staff & service
Stayed 4 nights in Jan 2024
Response from Amy Patel on Mar 26, 2024
Thank you for taking time to review our hotel. I hope we will see you soon to enjoy in our smoky mountains.

8/10 Good

Ee Fang Audrey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

6/10 Okay

Jumon

Disliked: Property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Danny

Stayed 1 night in Oct 2023
Response from Front desk on Oct 25, 2023
Thank you for your recent stay with us. We really enjoyed having you and we hope we get the chance to serve you again soon.

8/10 Good

James

Stayed 2 nights in Oct 2023

10/10 Excellent

Kevin

Stayed 1 night in Sep 2023
Response from Front desk on Oct 21, 2023
Thank you for your recent stay with us. We appreciate your feedback.

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Nice location, but our room had a stale smell. Bed was not that comfortable. Shower faucet leaked.
Stayed 2 nights in Aug 2023
Response from Jennifer on Aug 28, 2023
I would first like to apologize for the trouble you experienced during your stay.I will follow up with my maintenance team to get this taken care of right away.We always want our guests to have nothing less then a perfect stay. I am sorry this wasn't the case.I hope you can forgive us and give us another chance in the future.Again, I apologize for the inconvenience you faced doing or stay.Have a great day.

10/10 Excellent

Paul

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly, breakfast very good for a hotel, more than just a muffin for sure. Overall, clean and up to date. We would come back if in the area. The only item pointed out to the staff was the carpet in the room could use a better cleaning but would not keep up from coming back to the property. The staff was attentive to this item brought to their attention; they did not just dismiss it.
Stayed 1 night in Aug 2023
Response from GM-HIS on Aug 15, 2023
Thank you for taking the time to review your recent stay with us. We're pleased to hear you had a good stay with us and thank you for your feedback. We hope to see you again.

6/10 Okay

Michael

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities
People was pleasant
Stayed 1 night in Jul 2023
Response from GM-HIS on Aug 15, 2023
Thanks Michael! Hope to see you again.

10/10 Excellent

Beverly

Stayed 1 night in Jul 2023
Response from GM-HIS on Aug 15, 2023
Thanks Beverly!

6/10 Okay

Daniel

Needs to be update, equipment is rundown
Stayed 1 night in Jul 2023
Response from Jennifer on Aug 28, 2023
Thank you for your recent stay with us and for taking the time to provide us with your feedback. We are in the middle of updating area's of the hotel. I hope you can give us another chance in the future. Have a great day.

6/10 Okay

Dennis

Stayed 3 nights in May 2023

8/10 Good

Matthew

Traveled with family
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in May 2023

10/10 Excellent

Selena

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Jennifer on Sep 7, 2023
Thank you for your stay with us.We appreciate your feedback.

6/10 Okay

bobby

Disliked: Property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023

8/10 Good

Damian

Traveled with family
Liked: Cleanliness, staff & service, amenities
dining in close proximity
Stayed 1 night in Feb 2023

10/10 Excellent

Lee

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast every day was amazing! The staff was friendly and helpful. The bed was so comfortable. It was convenient to restaurants and shopping. The only issue was the toilet - it’s fine for a young child, but very low for a senior citizen. Also, a few more electrical plugs would be helpful. Overall, a tremendous value!
Stayed 3 nights in Mar 2023
Response from Jennifer on Sep 7, 2023
Thank you for your stay with us.We appreciate your feedback.We hope to see you again soon.

8/10 Good

Robert

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy
It's a great hotel
Stayed 3 nights in Feb 2023
Response from Jennifer on Sep 7, 2023
Thank you for your stay with us .We appreciate your feedback.

4/10 Poor

Tonya

Business traveler, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The breakfast was very good . The shower and bathroom was in bad condition we had no hot water and had to ask for assist to turn the faucet on in the shower because it was upside down .
Stayed 2 nights in Feb 2023

10/10 Excellent

Wyatt

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked the staff (I stayed there between 1/27/23 and 1/29/23)) and the convenience. The game room had no games however and the pool could have been a little warmer.
Stayed 2 nights in Jan 2023
Response from Jennifer on Sep 7, 2023
Thank you for your stay with us.We appreciate your feedback.We hope to see you again soon.

4/10 Poor

McLean

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
My room smelled terribly of smoke. When I complained the front desk was extremely nice and apologetic.
Stayed 1 night in Jan 2023

8/10 Good

julie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly. Room was clean and comfy. My only complaint is that the tables (every one of them) in the eating area were filthy and no one seemed to notice
Stayed 1 night in Jan 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from Jennifer on Sep 7, 2023
Thank you for your stay with us.We appreciate your feedback.We hope to see you again soon.

8/10 Good

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room.fire place was not working.
Stayed 1 night in Dec 2022

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2022
Response from Jennifer on Sep 7, 2023
Thank you for your stay with us.We appreciate your feedback.We hope to see you again soon.

4/10 Poor

Amy Leah

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Elevator did not work properly, the fan in the bathroom was alarmingly loud, the sink was clogged, HVAC unit was very loud, overall maintenance of the hotel was subpar. Very disappointing for $259/night.
Stayed 2 nights in Nov 2022

8/10 Good

Dan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from Jennifer on Sep 7, 2023
Thank you for your stay with us.We appreciate your feedback.

8/10 Good

Robert

Traveled with family
Liked: Cleanliness, staff & service
Hotel needs updated / over all staff friendly and nice.
Stayed 2 nights in Oct 2022
Response from Jennifer on Sep 7, 2023
Thank you for your stay with us.We appreciate your feedback.We hope to see you again soon.

2/10 Terrible

Dylan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty stuck had to move rooms then went to another room it was dirty s well
Stayed 1 night in Sep 2022

4/10 Poor

Steve

Liked: Cleanliness, property conditions & facilities
The guy at the front desk was trying to charge me more for my room, saying I didn't pay tax when I booked it even though I showed him my receipt . He finally called the manager and got it figured out after 20 minutes of trying to charge me
Stayed 1 night in Sep 2022

10/10 Excellent

MATTHEW

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Jennifer on Sep 7, 2023
Thank you for your stay with us.We appreciate your feedback.We hope to see you again soon.

4/10 Poor

Sarah

Traveled with family
Disliked: Room comfort
Disappointing all around.
Room was very very humid, making everything feel damp. Carpet felt damp. Our clothes felt damp. Not very comfortable. The breakfast was very disappointing. Our last hotel breakfast had gluten free options. This one was out of a lot. If you’re going to be out, don’t run it as long. Fox News was blasting on the dining area TV. Keypad didn’t work on the back door. Overall just not the best experience.
Stayed 1 night in Aug 2022

4/10 Poor

Kathie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lamps and wi-fi plug inns didn’t work
Stayed 1 night in Jul 2022
Response from Jennifer on Sep 7, 2023
Thank you for your stay with us.We appreciate your feedback.We have addressed your concerns with our maintenance department. To ensure the issues have been taken care of.We hope you will give us another chance in the future.

10/10 Excellent

Carleta

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great two night stay
Our hotel stay was wonderful except for the noisy people on the third floor. The staff was friendly and the room was clean.
Stayed 2 nights in Jul 2022
Response from GM-HIS on Aug 5, 2022
Thanks Carleta!

10/10 Excellent

Nakita

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing and friendly !
Stayed 2 nights in Jul 2022
Response from GM-HIS on Aug 5, 2022
Thanks Nakita!

2/10 Terrible

Adrienne, Manitowoc

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This property was a quick, one-night stay as we awaited the availability of our mountain rental. The whole property was outdated and needs attention in terms of cleanliness. We selected this property for the pool - however, it was dirty (hairballs, bugs, etc.) and the chlorine levels were way out of whack, rendering it unusable.
Stayed 1 night in Jul 2022

10/10 Excellent

Charles

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room and place to stay. The room was huge! Loved the jet spray tub.
Stayed 1 night in Jul 2022
Response from GM-HIS on Aug 5, 2022
Thanks Charles!

10/10 Excellent

Ryan

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was a nice stay, but there isn’t a lot of flavor in the rooms.
Stayed 1 night in Jul 2022
Response from GM-HIS on Aug 5, 2022
Thanks Ryan!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from GM-HIS on Aug 5, 2022
Thanks Michael!

8/10 Good

Raven

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenience and Comfort
This was a clean and condor place to stay with the convenience of shopping near by.
Stayed 2 nights in Feb 2022
Response from GM-HIS on Aug 5, 2022
Thanks Raven!

10/10 Excellent

Juan Pablo

Stayed 1 night in Jun 2022
Response from GM-HIS on Aug 5, 2022
Thanks Juan Pablo!

10/10 Excellent

Par

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The toilet was to low other that it was fine
Stayed 1 night in Jun 2022
Response from GM-HIS on Aug 5, 2022
Thanks for the feedback, Par.

6/10 Okay

Mary

Traveled with family
Liked: Staff & service, property conditions & facilities
I have always loved staying at Hampton inns but I was disappointed this time. The first night that we were there the smell of Marajuana was so bad and hat the elevator, hall of the 2 nd floor was terrible. There was popcorn all down the hall. I honestly didn’t expect this from a Hampton inn.
Stayed 2 nights in May 2022

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great!
Stayed 1 night in May 2022

8/10 Good

Johnny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2022

10/10 Excellent

Mitchell

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good!
Stayed 2 nights in May 2022

8/10 Good

paul

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was quiet. Breakfast was good. Staff was good. Our bathtub had a bad leak, was semi-fixed, handle was very tight to turn and needed to be very tight to stop the leak. Found garbage behind curtain and peanuts between beds. Otherwise place was fine and convenient for our travel itinerary. Thanx
Stayed 4 nights in May 2022

10/10 Excellent

Stan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a very nice room and it was very quiet. Restaurants were close by and there were many to choose from. Also great parking!
Stayed 2 nights in May 2022