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The reason I did not give a excellent is because we found 2 roaches in the first room they put us in. The receptionist was very nice and helpful and put us in another room far from the first one we were in. Otherwise, the hotel looked and smelled clean.
Thank you for your recent stay with us. We really enjoyed having you and we hope we get the chance to serve you again soon.
8/10 Good
James
Oct 11, 2023
James
Stayed 2 nights in Oct 2023
10/10 Excellent
Kevin
Sep 5, 2023
Kevin
Stayed 1 night in Sep 2023
Response from Front desk on Oct 21, 2023
Thank you for your recent stay with us. We appreciate your feedback.
6/10 Okay
Verified traveler
Traveled with family
Aug 27, 2023
Liked: Staff & service
Disliked: Cleanliness
Nice location, but our room had a stale smell. Bed was not that comfortable. Shower faucet leaked.
Verified traveler
Stayed 2 nights in Aug 2023
Response from Jennifer on Aug 28, 2023
I would first like to apologize for the trouble you experienced during your stay.I will follow up with my maintenance team to get this taken care of right away.We always want our guests to have nothing less then a perfect stay. I am sorry this wasn't the case.I hope you can forgive us and give us another chance in the future.Again, I apologize for the inconvenience you faced doing or stay.Have a great day.
Staff was very friendly, breakfast very good for a hotel, more than just a muffin for sure. Overall, clean and up to date. We would come back if in the area. The only item pointed out to the staff was the carpet in the room could use a better cleaning but would not keep up from coming back to the property. The staff was attentive to this item brought to their attention; they did not just dismiss it.
Paul
Stayed 1 night in Aug 2023
Response from GM-HIS on Aug 15, 2023
Thank you for taking the time to review your recent stay with us. We're pleased to hear you had a good stay with us and thank you for your feedback. We hope to see you again.
6/10 Okay
Michael
Business traveler, Traveled with partner
Aug 2, 2023
Liked: Cleanliness, staff & service, amenities
People was pleasant
Michael
Stayed 1 night in Jul 2023
Response from GM-HIS on Aug 15, 2023
Thanks Michael! Hope to see you again.
10/10 Excellent
Beverly
Jul 19, 2023
Beverly
Stayed 1 night in Jul 2023
Response from GM-HIS on Aug 15, 2023
Thanks Beverly!
6/10 Okay
Daniel
Jul 18, 2023
Needs to be update, equipment is rundown
Daniel
Stayed 1 night in Jul 2023
Response from Jennifer on Aug 28, 2023
Thank you for your recent stay with us and for taking the time to provide us with your feedback. We are in the middle of updating area's of the hotel. I hope you can give us another chance in the future. Have a great day.
The breakfast every day was amazing! The staff was friendly and helpful. The bed was so comfortable. It was convenient to restaurants and shopping.
The only issue was the toilet - it’s fine for a young child, but very low for a senior citizen. Also, a few more electrical plugs would be helpful.
Overall, a tremendous value!
Lee
Stayed 3 nights in Mar 2023
Response from Jennifer on Sep 7, 2023
Thank you for your stay with us.We appreciate your feedback.We hope to see you again soon.
The breakfast was very good . The shower and bathroom was in bad condition we had no hot water and had to ask for assist to turn the faucet on in the shower because it was upside down .
I really liked the staff (I stayed there between 1/27/23 and 1/29/23)) and the convenience. The game room had no games however and the pool could have been a little warmer.
Wyatt
Stayed 2 nights in Jan 2023
Response from Jennifer on Sep 7, 2023
Thank you for your stay with us.We appreciate your feedback.We hope to see you again soon.
4/10 Poor
McLean
Traveled with family
Jan 30, 2023
Liked: Staff & service
Disliked: Cleanliness
My room smelled terribly of smoke. When I complained the front desk was extremely nice and apologetic.
Staff was very friendly. Room was clean and comfy. My only complaint is that the tables (every one of them) in the eating area were filthy and no one seemed to notice
Elevator did not work properly, the fan in the bathroom was alarmingly loud, the sink was clogged, HVAC unit was very loud, overall maintenance of the hotel was subpar. Very disappointing for $259/night.
The guy at the front desk was trying to charge me more for my room, saying I didn't pay tax when I booked it even though I showed him my receipt . He finally called the manager and got it figured out after 20 minutes of trying to charge me
Thank you for your stay with us.We appreciate your feedback.We hope to see you again soon.
4/10 Poor
Sarah
Traveled with family
Aug 7, 2022
Disliked: Room comfort
Disappointing all around.
Room was very very humid, making everything feel damp. Carpet felt damp. Our clothes felt damp. Not very comfortable. The breakfast was very disappointing. Our last hotel breakfast had gluten free options. This one was out of a lot. If you’re going to be out, don’t run it as long. Fox News was blasting on the dining area TV. Keypad didn’t work on the back door. Overall just not the best experience.
Thank you for your stay with us.We appreciate your feedback.We have addressed your concerns with our maintenance department. To ensure the issues have been taken care of.We hope you will give us another chance in the future.
This property was a quick, one-night stay as we awaited the availability of our mountain rental. The whole property was outdated and needs attention in terms of cleanliness. We selected this property for the pool - however, it was dirty (hairballs, bugs, etc.) and the chlorine levels were way out of whack, rendering it unusable.
I have always loved staying at Hampton inns but I was disappointed this time. The first night that we were there the smell of Marajuana was so bad and hat the elevator, hall of the 2 nd floor was terrible. There was popcorn all down the hall. I honestly didn’t expect this from a Hampton inn.
Place was quiet. Breakfast was good. Staff was good. Our bathtub had a bad leak, was semi-fixed, handle was very tight to turn and needed to be very tight to stop the leak. Found garbage behind curtain and peanuts between beds. Otherwise place was fine and convenient for our travel itinerary. Thanx