All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Room was clean and comfortable. Fireplace worked great.... almost too great since it got the room hot, quickly. Lobby has a big beautiful fireplace. Outside was in great shape. There was ample parking. Breakfast was convenient, but rather mediocre for the price.
When hotel is near capacity parking is tough. Bedding/linens are rough and poorly selected. A/C heat system slow to respond. Decent hotel. Great location.
David
Stayed 2 nights in Jan 2024
Response from Breanna on Jan 8, 2024
Thank you for your feedback!
6/10 Okay
William, Clarksville
Traveled with family
Jan 4, 2024
Liked: Staff & service
Was a little let down by the room and facilities of the Hilton. It was just subpar for most of the Hiltons I have stayed in. There was a quick 2 minute walk to the strip for food and activities, which is what we wanted, but won't be staying in this hotel again.
William
Stayed 3 nights in Dec 2023
Response from Breanna on Jan 8, 2024
We are sorry to hear about your experience with us, thank you for your feedback.
This hotel is right in the heart of Gatlinburg everything is a walking distance from dinning options attractions and so many shops and activities as mini golfing. My only issue I would have is towards the 2nd night one of the elevators went out of order so we had one elevator for everyone for a few days and honestly trying to go up and down with kids and strollers took way too longer. Other than that everything was good.
Yisel
Stayed 4 nights in Dec 2023
Response from Breanna on Jan 8, 2024
We are so happy to hear you enjoyed your stay with us, thank you for your feedback!
This is our first experience of staying at a Hilton hotel and I have to say I was very disappointed first of all in the room there was no lotion no makeup removers none of the kind of things we see at most hotels. We expected that there would be a continental breakfast instead we had a breakfast that cost us $12 per person for a buffet where the eggs were cold the sausage was overcooked and the potatoes were something that tasted like they were left over from the day before pretty disappointing breakfast the orange juice was great I did enjoy that. The only thing hot on the breakfast buffet was a biscuits and the gravy. The waitress that waited on those was very personable and very accommodating we appreciated her. The towels in the room were very limited we were there for two nights and we only had two towels so that made that a little difficult too instead they ask you to take them down to the desk and trade him in to get new ones. I found that a little awkward since we were in a higher class hotel and paying a premium price to stay there. The parking was very accessible and handled well the lobby was nice when he came in. one of the things we look forward to doing was being in a hot tub while we were there and we never even ventured to the hot tub because first of all it was outside and it was very cold and second of all I felt like I've been on display since it's right off the lobby with everybody coming and going. We enjoyed the fireplace in the room and keep the room w
My husband and I just stayed here for our 30th wedding anniversary weekend & thoroughly enjoyed our cozy, clean & comfy stay! Great conveniently located hotel by local attractions & chef prepared meals. Clean & comfy bedding with cozy fireplace. Nice staff! Will stay again
Todd
Stayed 2 nights in Nov 2023
Response from MO OTAIBI on Nov 19, 2023
Thank you for your feedback, always look forward to welcoming you at our property during your next visit.
10/10 Excellent
Joey D
Nov 11, 2023
River in front
Joey D
Stayed 3 nights in Nov 2023
Response from MO OTAIBI on Nov 19, 2023
Thank you for your feedback, always look forward to welcoming you at our property during your next visit.
8/10 Good
Ronald
Nov 11, 2023
Liked: Cleanliness, staff & service, room comfort
Ronald
Stayed 2 nights in Nov 2023
Response from MO OTAIBI on Nov 19, 2023
Thank you for your feedback, always look forward to welcoming you at our property during your next visi