Terrace/patio

Reviews of Hilton Garden Inn Gatlinburg

3 out of 5
Hilton Garden Inn Gatlinburg
635 River Road, Gatlinburg, TN

Reviews

9.0

Wonderful

Rating 10 - Excellent. 512 out of 816 reviews" "
Rating 8 - Good. 221 out of 816 reviews" "
Rating 6 - Okay. 49 out of 816 reviews" "
Rating 4 - Poor. 24 out of 816 reviews" "
Rating 2 - Terrible. 10 out of 816 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Steven

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was an Oasis in the chaos that is Gatlinburg. Pleasantly boring.
Stayed 2 nights in Mar 2024
Response from Laura on Mar 28, 2024
Thank you for your feedback.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel and room. We wouldn't get the balcony next time, since the only view was into other people's rooms
Stayed 2 nights in Mar 2024
Response from Laura on Mar 28, 2024
Thank you for your feedback.

10/10 Excellent

Dayanara

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check-in process was very easy, and all the attractions and dining options are within walking distance.
Stayed 1 night in Mar 2024
Response from Laura on Mar 22, 2024
Thank you for you for your positive feedback.

10/10 Excellent

Melissa, Fairfield

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Laura on Mar 22, 2024
Thank you for you for your positive feedback.

10/10 Excellent

Nancy, Lugoff

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Laura on Mar 20, 2024
Thank you for your positive feedback.

10/10 Excellent

Alessandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Laura on Mar 13, 2024
Thank you for your review.

10/10 Excellent

Jerri

Stayed 2 nights in Mar 2024
Response from Laura on Mar 28, 2024
Thank you for your feedback.

10/10 Excellent

Josey

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location, clean & friendly staff.
Stayed 2 nights in Feb 2024
Response from Laura on Mar 13, 2024
Thank you for your review.

10/10 Excellent

Zachary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will be back
Stayed 1 night in Feb 2024
Response from Laura on Mar 13, 2024
Thank you for your review.

10/10 Excellent

Marilyn, Dansville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. I would stay there again
Stayed 1 night in Feb 2024
Response from Laura on Mar 13, 2024
Thank you for your review.

10/10 Excellent

Belkis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice stay for 5 days. Clean and friendly staff. Less than 5 minutes from the strip. Steps from Ober and Sky ride . Very pleased😉
Stayed 5 nights in Feb 2024
Response from Laura on Mar 13, 2024
Thank you for your review.

10/10 Excellent

Jenna, South Boston

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Laura on Mar 13, 2024
Thank you for your review.

8/10 Good

Nathan, Wilsonville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Laura on Mar 13, 2024
Thank you for your review.

10/10 Excellent

Chassity

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were very friendly.
Stayed 3 nights in Feb 2024
Response from Mo on Feb 4, 2024
Thank you for the great feedback

10/10 Excellent

Teri

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay again. Nice people and very accommodating!
Stayed 2 nights in Feb 2024
Response from Mo on Feb 4, 2024
Thank you for the great feedback

10/10 Excellent

Caleb

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Indoor pool wasn't warm.
Stayed 1 night in Feb 2024
Response from Laura on Mar 13, 2024
Thank you for your review.

10/10 Excellent

Joselee

Stayed 2 nights in Jan 2024
Response from Laura on Mar 13, 2024
Thank you for your review.

8/10 Good

Joseph

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and comfortable. Fireplace worked great.... almost too great since it got the room hot, quickly. Lobby has a big beautiful fireplace. Outside was in great shape. There was ample parking. Breakfast was convenient, but rather mediocre for the price.
Stayed 2 nights in Jan 2024
Response from Mo on Feb 4, 2024
Thank you for the great feedback

8/10 Good

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024

6/10 Okay

David, Fayetteville

Liked: Cleanliness, staff & service, property conditions & facilities
When hotel is near capacity parking is tough. Bedding/linens are rough and poorly selected. A/C heat system slow to respond. Decent hotel. Great location.
Stayed 2 nights in Jan 2024
Response from Breanna on Jan 8, 2024
Thank you for your feedback!

6/10 Okay

William, Clarksville

Traveled with family
Liked: Staff & service
Was a little let down by the room and facilities of the Hilton. It was just subpar for most of the Hiltons I have stayed in. There was a quick 2 minute walk to the strip for food and activities, which is what we wanted, but won't be staying in this hotel again.
Stayed 3 nights in Dec 2023
Response from Breanna on Jan 8, 2024
We are sorry to hear about your experience with us, thank you for your feedback.

8/10 Good

Jeffrey

Stayed 1 night in Jan 2024
Response from Laura on Mar 13, 2024
Thank you for your review.

10/10 Excellent

Jennifer

Traveled with pets, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Response from Laura on Mar 13, 2024
Thank you for your review.

8/10 Good

Cherryl

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
There was hardly any green space for my pet to do her business and there was cigarette butts everywhere along with a lot of trash just sitting around.
Stayed 2 nights in Dec 2023

10/10 Excellent

Lori

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Bozena

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Dec 2023

6/10 Okay

Kelly

Stayed 1 night in Dec 2023

6/10 Okay

Jason

Stayed 2 nights in Dec 2023
Response from Laura on Dec 26, 2023
Thank you for your feedback.

10/10 Excellent

Yisel

Traveled with family
Liked: Cleanliness, staff & service, amenities
This hotel is right in the heart of Gatlinburg everything is a walking distance from dinning options attractions and so many shops and activities as mini golfing. My only issue I would have is towards the 2nd night one of the elevators went out of order so we had one elevator for everyone for a few days and honestly trying to go up and down with kids and strollers took way too longer. Other than that everything was good.
Stayed 4 nights in Dec 2023
Response from Breanna on Jan 8, 2024
We are so happy to hear you enjoyed your stay with us, thank you for your feedback!

6/10 Okay

Amanda

Liked: Cleanliness, property conditions & facilities, room comfort
Way over priced
Nice but not 400 dollars a night nice
Stayed 1 night in Dec 2023

10/10 Excellent

Allen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked having living area and bedroom!
Stayed 3 nights in Dec 2023

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Bonnie

Stayed 1 night in Dec 2023

10/10 Excellent

Lincoln

Traveled with family and small children, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Very clean and quiet
Stayed 3 nights in Nov 2023

10/10 Excellent

Angelia

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was wonderful and professional.
Stayed 3 nights in Nov 2023

6/10 Okay

Jackie

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
This is our first experience of staying at a Hilton hotel and I have to say I was very disappointed first of all in the room there was no lotion no makeup removers none of the kind of things we see at most hotels. We expected that there would be a continental breakfast instead we had a breakfast that cost us $12 per person for a buffet where the eggs were cold the sausage was overcooked and the potatoes were something that tasted like they were left over from the day before pretty disappointing breakfast the orange juice was great I did enjoy that. The only thing hot on the breakfast buffet was a biscuits and the gravy. The waitress that waited on those was very personable and very accommodating we appreciated her. The towels in the room were very limited we were there for two nights and we only had two towels so that made that a little difficult too instead they ask you to take them down to the desk and trade him in to get new ones. I found that a little awkward since we were in a higher class hotel and paying a premium price to stay there. The parking was very accessible and handled well the lobby was nice when he came in. one of the things we look forward to doing was being in a hot tub while we were there and we never even ventured to the hot tub because first of all it was outside and it was very cold and second of all I felt like I've been on display since it's right off the lobby with everybody coming and going. We enjoyed the fireplace in the room and keep the room w
Stayed 2 nights in Nov 2023

8/10 Good

JENNIFER

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay
Stayed 1 night in Nov 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Will definitely stay here again.
Stayed 1 night in Nov 2023

10/10 Excellent

Lisa

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely love the hotel! Such friendly staff! Would definitely stay there again!
Stayed 6 nights in Nov 2023

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
Clean place and convenient to the shops and restaurants.
Stayed 4 nights in Nov 2023

6/10 Okay

Barbara

Stayed 2 nights in Oct 2023
Response from Breanna on Nov 23, 2023
Thank you for your feedback!

10/10 Excellent

Brandy

Stayed 2 nights in Nov 2023

10/10 Excellent

Paul Allen

Stayed 2 nights in Nov 2023

10/10 Excellent

Todd, Adams

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I just stayed here for our 30th wedding anniversary weekend & thoroughly enjoyed our cozy, clean & comfy stay! Great conveniently located hotel by local attractions & chef prepared meals. Clean & comfy bedding with cozy fireplace. Nice staff! Will stay again
Stayed 2 nights in Nov 2023
Response from MO OTAIBI on Nov 19, 2023
Thank you for your feedback, always look forward to welcoming you at our property during your next visit.

10/10 Excellent

Joey D

River in front
Stayed 3 nights in Nov 2023
Response from MO OTAIBI on Nov 19, 2023
Thank you for your feedback, always look forward to welcoming you at our property during your next visit.

8/10 Good

Ronald

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Nov 2023
Response from MO OTAIBI on Nov 19, 2023
Thank you for your feedback, always look forward to welcoming you at our property during your next visi

10/10 Excellent

Kathleen

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from MO OTAIBI on Nov 19, 2023
Thank you for your feedback, always look forward to welcoming you at our property during your next visi

10/10 Excellent

Loretta, Houston

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 2 nights in Nov 2023
Response from MO OTAIBI on Nov 19, 2023
Thank you for your feedback, always look forward to welcoming you at our property during your next visit.

10/10 Excellent

Siobhan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from MO OTAIBI on Nov 19, 2023
Thank you for your feedback, always look forward to welcoming you at our property during your next visit.