Ratings based on 269 Verified Reviews
They paid and stayed. We double-checked.
4.8 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified ReviewsThey paid and stayed. We double-checked.
by A verified traveler from B
Unused time share/not hotelPosted Aug 14, 2016
This "hotel" is really an unused time share being rented out as a hotel room. Don't expect free breakfast or even coffee, or even clean towels or maid service every day. The mini-water park was nice but really a part of Holiday Inn Express next door but you're welcome to walk over there and use it. The only problem we had was our A/C didn't work the first night which the maintenance man said we'd get money off for, but the front desk staff wouldn't give us anything the first few nights, finally gave us a $50 gift card for some restaurant after we ate dinner the last night. They said it would be good if we came back next year. One other consideration is being they are a time share and not a hotel they will pressure you into buying a time share. They suckered us into a 90 minute presentation in exchange for free aquarium tickets. 2 1/2 hours later they finally accepted the fact we weren't buying a time share and gave us the tickets they promised. Bottom line, it's a nice place if you're interested in a time share but I'd never consider going back and using it as a hotel. You pay way too much money for absolutely no hotel service.
by A verified traveler from South Carolina
Nice hotel. Stay here a lot. Like having a bedrm.Posted Aug 2, 2016
Pros: Separate bedroom
Cons: No pool towels when needed.
Location: Walking distance to most of downtown Gatlinburg. Easy drive to Pigeon Forge.
Nice hotel. Comfortable. Little noisy at night. Here a lot of rolling carts and slamming doors.
by A verified traveler from Dallas
Very good accommodations for larger groupsPosted Jul 24, 2016
Pros: We had seven people and it can be hard to find hotels with large enough rooms for us to stay together. The rooms were well kept and clean.
Very nice stay, staff was great, property was well kept. I had read some reviews that there was considerable pressure to take a tour since this is a time share property. We were asked if we were interested, as would be expected, but when I said no I didn't feel further pressure.
by A verified traveler from Chicago
Hotel was located in a great spot.Posted Jun 25, 2016
Everything was great about the hotel except the fact that the indoor pool was closed and the outdoor pool was in poor condition. It was cloudy and dirty. The room was great with all the amenities, even the jacuzzi tub! The ceiling of the shower did have some mold on it. That was the only drawback.
Posted May 14, 2016 on Hotels
Very comfortable. More than a motel. More like a condo or home.
by A verified traveler from Alabama
Great Motel walking distance to downtown GatlinburPosted May 10, 2016
We had a wonderful time. The hotel was so nice and staff was awesome. Loved everything from the time we arrived until we left. We will be back in August.
by A verified traveler from cleve oh
Clean :)Posted Apr 29, 2016
Nice clean place. Very spacious and cute balcony. Only bad thing was that we got there at 3 and had to wait until 415 to get our room. That kinda sucked because we were driving for hours and we couldn't go anywhere because we didn't want to leave our food in the hot car. But the room was nice and private
by Sally from Whiteland in
Posted Mar 5, 2016 on Hotels
Had a great stay at hotel beautiful villa but when they ask me about time share the 90 min turned into 2 and half hour. I told her that I had appointment with wedding place she kept having me wait Not again
by BARRY from Nof ayalon
Posted Feb 26, 2016 on Hotels
Add more movie channels on the in house cable (u can drop some of the other channels on the basic ) Great hotel , indoor pool ,clean,pretty ,comfortable
Posted Feb 23, 2016 on Hotels