Ratings based on 276 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
94% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from Knoxville, TN

Posted Aug 29, 2016
Prior to stay we were not aware of the construction to property. Check in was a little bit disorganized due to upgrading machines to chip readers. Upon checking in you have to go to another desk for a parking pass across the lobby.
3 out of 5
by A verified traveler from B

Unused time share/not hotel

Posted Aug 14, 2016
This "hotel" is really an unused time share being rented out as a hotel room. Don't expect free breakfast or even coffee, or even clean towels or maid service every day. The mini-water park was nice but really a part of Holiday Inn Express next door but you're welcome to walk over there and use it. The only problem we had was our A/C didn't work the first night which the maintenance man said we'd get money off for, but the front desk staff wouldn't give us anything the first few nights, finally gave us a $50 gift card for some restaurant after we ate dinner the last night. They said it would be good if we came back next year. One other consideration is being they are a time share and not a hotel they will pressure you into buying a time share. They suckered us into a 90 minute presentation in exchange for free aquarium tickets. 2 1/2 hours later they finally accepted the fact we weren't buying a time share and gave us the tickets they promised. Bottom line, it's a nice place if you're interested in a time share but I'd never consider going back and using it as a hotel. You pay way too much money for absolutely no hotel service.
4 out of 5
by A verified traveler from South Carolina

Nice hotel. Stay here a lot. Like having a bedrm.

Posted Aug 2, 2016
Pros: Separate bedroom
Cons: No pool towels when needed.
Location: Walking distance to most of downtown Gatlinburg. Easy drive to Pigeon Forge.
Nice hotel. Comfortable. Little noisy at night. Here a lot of rolling carts and slamming doors.
4 out of 5
by A verified traveler from Dallas

Very good accommodations for larger groups

Posted Jul 24, 2016
Pros: We had seven people and it can be hard to find hotels with large enough rooms for us to stay together. The rooms were well kept and clean.
Very nice stay, staff was great, property was well kept. I had read some reviews that there was considerable pressure to take a tour since this is a time share property. We were asked if we were interested, as would be expected, but when I said no I didn't feel further pressure.
5 out of 5
by jay from Cincinnati

Posted Jul 22, 2016 on Hotels
Julie at the Front Desk was very friendly, helpful and kind to my two Daughters. That goes a long way in my book. Thanks Julie! See ya in Cincy!
5 out of 5
by A verified traveler from Connecticut

Posted Jul 21, 2016 on Orbitz
Great stay! Very clean and great staff! Would definitely stay here again!
5 out of 5
by Billie from North Carolina

Posted Jul 17, 2016 on Hotels
it was excellent except for the little confusion about our room number when we first checked in.
4 out of 5
by carl

This traveler left a rating score only Posted Jul 1, 2016 on Hotels
5 out of 5
by A verified traveler

Posted Jun 28, 2016 on Hotels
I would go back and stay here. It was well maintained inside and out. View was nice, and the creek gave a calming sound. We were greeted with a smile and everyone was very friendly.
4 out of 5
by A verified traveler from Chicago

Hotel was located in a great spot.

Posted Jun 25, 2016
Everything was great about the hotel except the fact that the indoor pool was closed and the outdoor pool was in poor condition. It was cloudy and dirty. The room was great with all the amenities, even the jacuzzi tub! The ceiling of the shower did have some mold on it. That was the only drawback.