Ratings based on 324 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
96% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler

Posted Aug 8, 2016
Pros: location and staff
Location: pigeon forge, gatlinburg, knoxville
convenient location to any area in eastern Tenn. and the staff was super friendly and accommodating..Jessika at the front desk went above and beyond to see that these two road-weary travelers sere able to check in and get to a very comfortable room as quickly as possible
Comment from Hotel Management
Aug 16, 2016 by BES, Hotel Management
Thank you for choosing our hotel for choosing to stay at our hotel during your recent travels. We have a wonderful staff here and are pleased to know that Jessika was able to get you taken care of in a timely manner. We look forward to seeing you again in the future.
5 out of 5
by A verified traveler

Nice hotel

Posted Jul 26, 2016
Loved the comfort and cleanliness the hotel offered
Comment from Hotel Management
Aug 16, 2016 by BES, Hotel Management
Thank you for staying with us at our hotel. We are pleased that you had a comfortable stay with us.
5 out of 5
by A verified traveler from Tennessee

Very nice hotel close to shopping.

Posted Jul 19, 2016
This was an awesome hotel. Vet clean staff was very friendly! We loved out stay there.!
Comment from Hotel Management
Aug 16, 2016 by BES, Hotel Management
Carlos, We are pleased to know you enjoyed your stay at our award winning property. Thank you for choosing our hotel. We hope to see you again during your future travels.
5 out of 5
by Tara

Posted May 10, 2016 on Hotels
Comment from Hotel Management
Jun 21, 2016 by Becky, Hotel Management
Thank you for your 5 star rating!
5 out of 5
by Warren from Columbia, SC

Posted May 10, 2016 on Hotels
When we arrived everything was ready. The room was clean and the people at the front desk were very friendly and helpful.
Comment from Hotel Management
Jun 21, 2016 by Becky, Hotel Management
Thank you for your 5 star rating and your kind comments. We hope to see you again in the near future.
3 out of 5
by A verified traveler from MI

Not well kept. Not the best location.

Posted May 3, 2016 on Orbitz
Pros: Safe area
Cons: maintenance
Location: Long way to Gatlinburg
The value is not there. Over prices and the pool chlorine over powering.
4 out of 5
by Calvin from Georgia

Oh my.

Posted Apr 21, 2016 on Hotels
The holtel staff were very helpful, friendly and overall professional. The breakfast was a plus.
Comment from Hotel Management
Jun 21, 2016 by Becky, Hotel Management
Thank you for your kind comments. We strive to be the best. We hope to see you again in the near future!
5 out of 5
by A verified traveler

It was a very nice place to stay.

Posted Apr 15, 2016
Pros: The great reception that we received
Cons: No
Location: Excellent location for things that we wanted to do
Everybody was excellent. Service was very good. The staff was friendly and tried to be very helpful which they were
Comment from Hotel Management
Jun 21, 2016 by Becky, Hotel Management
Thank you for your wonderful comments. We have let our staff know that their service was appreciated. We are pleased that your stay was excellent. We hope to be of service to you again in the future.
5 out of 5
by Amy

Posted Apr 15, 2016 on Hotels
Comment from Hotel Management
Jun 21, 2016 by Becky, Hotel Management
Thank you for your 5 star rating! Safe travels!
5 out of 5
by A verified traveler

Nice hotel

Posted Apr 14, 2016 on Hotels
Nice Hotel and amenities
Comment from Hotel Management
Jun 21, 2016 by Becky, Hotel Management
Thank you for staying with us. We appreciate your kind comments. Come back to see us again soon!