Ratings based on 385 Verified Reviews

4.5 out of 5
96% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Great room with a great price

Posted Jul 19, 2017
Convenient location, clean room. Would recommend for family stay
Comment from Hotel Management
Jul 21, 2017 by General Manager, Hotel Management
Reviews like this are always a pleasure to read! Thank you so much for taking the time to let us know that our convenient location, as well as our clean and comfortable rooms, delivered a great experience during your stay. We appreciate your recommendation and hope you will come back to see us again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to Pigeon Forge, Tennessee.

Posted Jul 5, 2017
This hotel was very clean and kid friendly. The hotel staff made us feel right at home. Location of the hotel was good enough to get to Pigeon Forge and Gatlinburg in a reasonable time. Besides, we got to get in a lot of sightseeing along the way.
Comment from Hotel Management
Jul 6, 2017 by Apitts, Hotel Management
Thank you so much for staying with us and providing feedback. We hope you enjoyed the many awesome sights our area has to offer and we hope to see you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 11, 2017
Pros: Everything! The pancake machine is EXTREMELY COOL, brilliant idea :D
Location: Location is AWESOME!! We did a lot of running, easy access to a lot things to do very close by and Knoxville & Gatlinburg are not that far of a drive.
Jessica, Sadie and the rest of the staff were GREAT! Thank you very much for everything!!
Comment from Hotel Management
May 18, 2017 by Angela P, Hotel Management
Thank you so much for your kind words. We love hearing back from our guests.
5 out of 5
Recommended
for Everyone
by A verified traveler from L Irvington, nj

Very clean property. Pleasant staff.

Posted Apr 26, 2017
Staff greeted our large group very nicely. Showed patience and were very friendly. The rooms are spacious and clean. Breakfast staff was friendly and provided turkey products upon request.
Comment from Hotel Management
Apr 27, 2017 by APitts, Hotel Management
Thank you so much for your feedback. We are so happy that you were pleased with your stay and we hope to see you again soon.
5 out of 5
by carol e

Posted Apr 24, 2017 on Hotels
Comment from Hotel Management
Apr 27, 2017
Thank you for the 5 stars!
4 out of 5
by A verified traveler

Posted Apr 19, 2017 on Hotels
Comment from Hotel Management
Apr 21, 2017
Thank you for your 4 star rating.
5 out of 5
by Danielle

Posted Apr 17, 2017 on Hotels
Comment from Hotel Management
Apr 21, 2017
Thank you for your rating.
5 out of 5
by Janey

Posted Apr 12, 2017 on Hotels
Comment from Hotel Management
Apr 21, 2017
Thank you for the 5 stars.
4 out of 5
by A verified traveler

Clean, convenient to interstate, and worth stay.

Posted Apr 6, 2017 on Hotels
Very clean and professional location. My only drawback was no food on-site (except breakfast). They do have a small convenience type store. In all, good value, nice location. If you are into outlet stores there are some great stores very nearby.
Comment from Hotel Management
Apr 21, 2017
Thank you so much for your feedback. Unfortunately, Holiday Inn Expresses aren't full service Holiday Inn's so we only do breakfast. We hope you were able to enjoy the restaurants within walking distance. We look forward to your next visit.
5 out of 5
by Denise

Posted Apr 4, 2017 on Hotels
Comment from Hotel Management
Apr 21, 2017
Thank you for the 5 stars.