Ratings based on 364 Verified Reviews

4.5 out of 5
95% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Richmond KY

Nice hotel close to Dollywood, shopping

Posted Nov 28, 2016
Pros: Everything
Location: Dollywood. Very short drive to Pigeon Forge and Gatlinburg.
Very nice hotel. Clean, friendly staff, nice breakfast. It's close to I-40, close to Dollywood, shopping, restaurants, rIght next door to Bass Pro Shops Outdoor World. Will definitely stay there again.
Comment from Hotel Management
Nov 28, 2016 by Hotel Management, Hotel Management
Thank you for choosing our hotel for your recent visit to the area. We are glad that you found our award winning hotel to fit your expectations. We look forward to seeing you again in the future.
4 out of 5
by A verified traveler

What I needed

Posted Nov 16, 2016 on Hotels
Everything was good. The only complaint was that there was only one elevator.
Comment from Hotel Management
Nov 28, 2016 by General Manager, Hotel Management
Thank you for taking the time to review our hotel. We are pleased to know that you enjoyed your stay. Unfortunately, the hotel was only built with one elevator. During the busy times, it can be a little frustrating waiting on the elevator. We do hope that this doesn't keep you from visiting us again the next time you are in our neighborhood.
5 out of 5
by A verified traveler

Posted Nov 14, 2016 on Hotels
Comment from Hotel Management
Nov 28, 2016 by General Manager, Hotel Management
Thank you for your 5 star rating of our award winning hotel.
5 out of 5
by A verified traveler

Posted Nov 13, 2016 on Hotels
Comment from Hotel Management
Nov 28, 2016 by General Manager, Hotel Management
Thank you for your 5 star rating of our hotel. We hope to see you again in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Posted Nov 10, 2016
Comfortable, clean room with very friendly staff and great breakfast
Comment from Hotel Management
Nov 28, 2016 by Hotel Management, Hotel Management
Thank you for staying at our award winning hotel. We are glad to know that our staff's hard work is not going unnoticed. We hope to see you again in your future travels.
4 out of 5
Recommended
for Everyone
by A verified traveler from Clt NC

Nice,

Posted Nov 7, 2016
Only pizza hut delivers which was not the best. Was clean, quiet and worked for our needs. Breakfast was decent too
Comment from Hotel Management
Nov 28, 2016 by Hotel Management, Hotel Management
AJ, I apologize that you were misled in Pizza Hut being the only delivery. There are a couple of other pizza places that deliver to us. We also have the Chop House very close by that you can order and then walk or drive over to pick up. We are glad to know that our hotel worked for your needs during your stay in our area.
4 out of 5
by A verified traveler

Ok

Posted Nov 4, 2016 on Hotels
The room was spotless, very clean and fresh smelling. Staff could have been a little more personable.
Comment from Hotel Management
Nov 28, 2016 by General Manager, Hotel Management
Thank you for choosing our hotel for your recent stay in our area. We are pleased to know that you found your room spotless, clean & fresh smelling. We do apologize that you didn't feel that our staff wasn't very personable. This is very odd as we get many compliments about our staff. We hope that you give us a chance to prove that this was an exception and not a rule at our hotel.
5 out of 5
by A verified traveler

Posted Nov 1, 2016 on Hotels
Comment from Hotel Management
Dec 8, 2016 by General Manager, Hotel Management
Thank you for the 5/5 stars!
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Posted Oct 23, 2016
Pros: Room was very comfortable and clean. I liked the stay. Will definitely recommend.
Cons: Stayed for a day. Nothing to mention that I didn't like
Comment from Hotel Management
Nov 28, 2016 by Hotel Management, Hotel Management
We are pleased to know that you found our award winning hotel to be comfortable to stay in. Thank you for your recommendation to others. We love making our guests feel at home when they are here. We look forward to being of service to you again soon.
5 out of 5
by A verified traveler

Excellent Hotel!

Posted Oct 19, 2016 on Hotels
Very friendly front desk staff. Clean and comfortable rooms.
Comment from Hotel Management
Dec 8, 2016 by General Manager, Hotel Management
Thank you for your kind words. We have a wonderful front desk staff that will help you in any way they can within their means. We are an award winning hotel and our staff plays a huge role in winning the Torchbearer given out by IHG. We hope to see you again in the future.