Ratings based on 255 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
81% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler

Posted Aug 2, 2016
I really enjoy staying at a Holiday Express Inn & Suites
4 out of 5
by A verified traveler from s.c

bed

Posted Aug 2, 2016
Pros: breakfast and pool and hot tub was great
Cons: maybe a harder matress
Location: great location
wife said mattress was to soft so she didn't get a good night rest,I think it was ok
3 out of 5
by dennie from Manchester , tn

Ok room

Posted May 20, 2016 on Hotels
Good room for sleep
Comment from Hotel Management
Jul 23, 2016 by Desiree, Hotel Management
Good day Manchester, TN. Thank you staying with us while in Pigeon Forge. I hope this finds you doing well. I hope that when you are back this way that we will see you back with us. Have a wonderful summer and see you soon.
4 out of 5
by Kyran from NJ

This is a keeper.

Posted May 3, 2016 on Hotels
Good place to stay for the price. Clean and friendly.
Comment from Hotel Management
Jul 9, 2016 by Desiree, Hotel Management
Thank you for rating us and all of the kind words. We will be looking forward to your next stay with us and we hope that you can come our way soon. Take care and have a wonderful summer.
4 out of 5
by Brian

Posted Apr 22, 2016 on Hotels
Comment from Hotel Management
Jul 9, 2016 by Desiree, Hotel Management
Thank you for the rating. Hope to see you back our way soon.
3 out of 5
by A verified traveler

Nice hotel in pegion forge

Posted Apr 19, 2016
The breakfast wasn't as good as most I've had at Holiday Inn and hotel could use a renovation but it was clean.
Comment from Hotel Management
Apr 19, 2016 by alyons@cooperhotels.com, Hotel Management
Thank you for staying with us. We strive to make your stay a great one and we do hope to see you back our way once again. We are in hopes of being updated soon. I do hope that you have a wonderful Summer.
3 out of 5
by Justin from Louisiana

Outdated but good

Posted Apr 17, 2016 on Hotels
Good stay. Very outdated hotel, no usb chargers, electric plugs and etc. wifi was free and fast. Great personnel working
Comment from Hotel Management
Jun 25, 2016 by Desiree, Hotel Management
Good day, I hope this finds you doing well. We, as a staff, strive to make your stay a great experience. We are in hopes of being updated it the near future and we hope that you will be back to stay with us again. We will be looking forward for your next stay. Take care until we see you once again.
4 out of 5
by A verified traveler

Nice hotel

Posted Apr 10, 2016
Nice staff. Clean facilities xxxxxxxxxxxxxxxxxxxcxxcccccccccxxcxxxccccccccccccxxxxxxxxxxxxcccccc
Comment from Hotel Management
Apr 11, 2016 by Anna, Hotel Management
Thank you for the kind words. I will be sure to let the staff know that they did a great job. We will be looking for your next stay with us and hope that it is soon. Take care and I hope you are having a wonderful Spring time of the year.
5 out of 5
by A verified traveler

great location

Posted Feb 22, 2016 on Hotels
perfect for my needs
Comment from Hotel Management
Jun 11, 2016 by Desiree, Hotel Management
Thank you for the five star and I am happy to read that your stay was what you needed. We will be looking forward to your next stay with us. Have a wonderful summer.
5 out of 5
by A verified traveler from Florida

Very nice hotel for the price (off season)

Posted Jan 26, 2016
Pros: The staff, cleanliness, and the breakfast. It was also in a good location.
Cons: Cannot think of anything.
Location: Pigeon Forge and Gatlinburg.
Staff was excellent and helpful! Breakfast was one of the better ones for a similar hotel. The ice machine had a problem and leaked water into our room next to our bed. Because of this, we were upgraded to a very nice room (with fireplace!). We just expected to get another similar room, but were pleasantly surprised with the upgrade. We will definitely stay there on our next trip.
Comment from Hotel Management
Jan 26, 2016 by Anna, Hotel Management
Thank you so much for rating us and giving us a 5 star. I am happy to hear that you enjoyed your stay with us and that you enjoyed the breakfast. We as a staff strive to make your stay a great one. I do hope to see you back our way very soon. Take care until we see you again.