Ratings based on 60 Verified Reviews

4.1 out of 5
82% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice hotel

Posted Dec 15, 2016
Very nice hotel, very friendly staff, really good breakfast. Will definitely use again.
4 out of 5
Recommended
for Everyone
by A verified traveler from US

Close to everything in Pigeon Forge.

Posted Dec 2, 2016
Nice place , nice people Good full breakfast and nice pool area.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 2, 2016
I really enjoy staying at a Holiday Express Inn & Suites
4 out of 5
Recommended
for Everyone
by A verified traveler from s.c

bed

Posted Aug 2, 2016
Pros: breakfast and pool and hot tub was great
Cons: maybe a harder matress
Location: great location
wife said mattress was to soft so she didn't get a good night rest,I think it was ok
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel in pegion forge

Posted Apr 19, 2016
The breakfast wasn't as good as most I've had at Holiday Inn and hotel could use a renovation but it was clean.
Comment from Hotel Management
Apr 19, 2016 by alyons@cooperhotels.com, Hotel Management
Thank you for staying with us. We strive to make your stay a great one and we do hope to see you back our way once again. We are in hopes of being updated soon. I do hope that you have a wonderful Summer.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Apr 10, 2016
Nice staff. Clean facilities xxxxxxxxxxxxxxxxxxxcxxcccccccccxxcxxxccccccccccccxxxxxxxxxxxxcccccc
Comment from Hotel Management
Apr 11, 2016 by Anna, Hotel Management
Thank you for the kind words. I will be sure to let the staff know that they did a great job. We will be looking for your next stay with us and hope that it is soon. Take care and I hope you are having a wonderful Spring time of the year.
5 out of 5
Recommended
for Everyone
by A verified traveler from Florida

Very nice hotel for the price (off season)

Posted Jan 26, 2016
Pros: The staff, cleanliness, and the breakfast. It was also in a good location.
Cons: Cannot think of anything.
Location: Pigeon Forge and Gatlinburg.
Staff was excellent and helpful! Breakfast was one of the better ones for a similar hotel. The ice machine had a problem and leaked water into our room next to our bed. Because of this, we were upgraded to a very nice room (with fireplace!). We just expected to get another similar room, but were pleasantly surprised with the upgrade. We will definitely stay there on our next trip.
Comment from Hotel Management
Jan 26, 2016 by Anna, Hotel Management
Thank you so much for rating us and giving us a 5 star. I am happy to hear that you enjoyed your stay with us and that you enjoyed the breakfast. We as a staff strive to make your stay a great one. I do hope to see you back our way very soon. Take care until we see you again.
4 out of 5
Recommended
for Everyone
by A verified traveler

breakfast in House

Posted Nov 5, 2015
Pros: Good clean area , and located close to the area we spend most of our time.
Cons: just keep doing what your doing ,and people will be there, if the price stays with the others.
Location: all the shows , and not from Dollyworld.
The food was very good ,always warm and plenty for ever one, the Gals, that was taking care of the food always made sure that it was always plenty in the pans. But here is the problem they didnt have a can or bowel out saying they accepte TIPS,,,,,for there service .My wife & I, have always gave these Gals, a good tip. Setting there enjoying or breakfast we noticed there wasnt many couples leaving a tip .How sad . Mangement should see that there is notice out so people can see it. Thank You.
Comment from Hotel Management
by alyons@cooperhotels.com, Hotel Management
I am happy to hear that your stay was a great experience with us. I will be sure to pass on your kind comments of the staff at the hotel. Thank you for taking care of the breakfast bar attendant, i agree that they have a very busy job and do a very good job. I will pass on to upper management of the tip jar. Hope you are doing well and hope to see you back our way very soon.
2 out of 5
by A verified traveler

Posted Oct 19, 2015
Staff was great. However the entire hotel needs a serious update. Carpet, furniture, drapes and bathrooms. Not the Holiday Inn Express I would have expected.
Comment from Hotel Management
Oct 21, 2015 by alyons@cooperhotels.com, Hotel Management
Hello, and yes we are in hopes of being updated in the near future. As a staff we strive to make your stay with us a great experience. I will be sure to let the staff know of your kind words for them. I do hope that you will consider coming back to stay with us again.
5 out of 5
Recommended
for Everyone
by A verified traveler from georgia

Posted Oct 19, 2015
great stay , great location . friendly staff , great breakfast , clean rooms
Comment from Hotel Management
Oct 19, 2015 by alyons@cooperhotels.com, Hotel Management
Thank you for the five star rating. It is great to hear that your stay with us was a great experience for you. We will be looking for a return visit from you and we hope that it will be in the near future. I hope all is going well with you and yours. See you soon.