Posted Jun 28, 2016 on Hotels
Carpets were dirty, AC was noisy, vending machine didn't work, elevator was like an oven and restaurant was not very good. Good location with many restaurants in walking distance. Easy drive to Dollywood and the Island. Ample parking. Fast WiFi but password was to control access to the Internet only. The WiFi network itself was not secure.
Comment from Hotel Management
Jul 3, 2016 by Josh, Hotel Management
Thank you for your feedback regarding your recent visit at our hotel. I'm happy to hear that our centralized location was a big plus for you. Please accept our apologies for the conditions you've described in your room. These issues have been reported to the appropriate department heads to be looked into. I also apologize that one of our vending machines was not working properly, I do hope you were able to get the item you were looking for from one of the other machines that we have on all of our floors. We value all comments and have shared them with management so that we can continue to make improvements and hope to have the opportunity to welcome you back in the future.
Assistant Guest Services Manager
Holiday Inn Pigeon Forge