Hotel lobby is beautiful and inviting with fireplaces and sitting areas. Restaurant available breakfast,lunch and dinner. Down side to breakfast was that if people are slow to come they stop the buffet. My family went at 9:30am and the waitress told us they had just threw everything out because of being a slow morning. Location is great so we found another breakfast spot. 1st room we had the floor was soaking wet from the heat/air unit which had caused the room to have a horrible musty odor. Management changed our room with no issue. Rest of our stay was good.
Comment from Hotel Management
Dec 14, 2016 by General Manager, Hotel Management
We appreciate your feedback regarding your recent stay. I am pleased to see that overall you enjoyed your stay, our convenient location and that you found our hotel lobby beautiful and inviting. I do apologize for the need to move rooms and am happy to hear that everything went smoothly. We look forward to having the opportunity to serve you again the next time you are in our area.
Assistant Guest Services Manager
Holiday Inn Pigeon Forge