Glad I Stayed Only One Night
Posted Nov 2, 2016
Biggest Issues: 1) I thought I booked with a breakfast included, but had to pay extra for breakfast. For nearly $200 a night and no free breakfast, I thought it this hotel was being cheap. 2) Only 1 thin curtain with holes for privacy. I was on the 1st floor, so it was just enough to block out the outside. Our curtain was ripped in several places too, as well as our bathroom door had the finish pulled apart and hanging off the door. 3) Toilet kept refilling the take every 5 minutes and was kind of loud when the water turned on. So there was a slow leak in the toilet refill tank 4) Walls were scuffed up and could see patches in the ceiling under the paint.
However, the beds were comfortable and they did have free coffee on the first floor, but no hot water for the tea which I wanted first, then settled for coffee. Only stay here if you are getting a real good deal. Quality Inn was much better for the price, and had free breakfast. Never booking Holiday Inn Express again if I can help it. Overpriced and Overrated here at Pigeon Forge, TN.
Comment from Hotel Management
Nov 4, 2016 by Jennifer B., Hotel Management
Thank you for your comments. I am pleased to see that our location was a plus for you and I apologize for the inconveniences you faced during your stay as that is not up to our normal standards. As a Holiday Inn we do have a full service restaurant that is open for breakfast and dinner that also offers room service while the restaurant is open. Our sister brand the Holiday Inn Express offers the complimentary full breakfast in the mornings, but is only open for that breakfast. I have forwarded your comments regarding the condition issues you've mentioned to our members of management to be addressed appropriately. It also sounds as if the blackout curtains in your room may have been tucked a bit too far behind the decorative drapes that frame the window on either side which hang in front of the sheer curtains that flow across the windows. We do hope to have the chance to serve you again the next time you visit Pigeon Forge.
Assistant Guest Services Manager
Holiday Inn Pigeon Forge