Reception

Reviews of Hotel Pigeon Forge

2.5 out of 5
Hotel Pigeon Forge
2179 Parkway, Pigeon Forge, TN

Reviews

6.6
Rating 10 - Excellent. 191 out of 1002 reviews" "
Rating 8 - Good. 295 out of 1002 reviews" "
Rating 6 - Okay. 222 out of 1002 reviews" "
Rating 4 - Poor. 157 out of 1002 reviews" "
Rating 2 - Terrible. 137 out of 1002 reviews" "

6.6/10

Cleanliness

7.2/10

Staff & service

6.2/10

Amenities

6.2/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

10/10 Excellent

Christy

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities
Staff was nice.. doors and people are loud at nights
Stayed 1 night in Mar 2024

2/10 Terrible

Carolyn

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
There was a leak coming from the light fixture in our bathroom from the room above. Very unsafe. So we canceled our stay because they didnt have another room for us to stay in.
Stayed 1 night in Mar 2024

6/10 Okay

Alice

Business traveler, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The cleanliness was great. The bed was very comfortable and the jetted tub was great
Stayed 2 nights in Mar 2024

6/10 Okay

Vanesa

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Both of our faucets dripped (shower and sink) so it was hard to fall asleep.
Stayed 2 nights in Mar 2024
Response from . on Mar 23, 2024
Thank you for your feedback, we will address the issues highlighted. Sorry for the inconvenience caused.

8/10 Good

Terry

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
The motel is up on a very steep hill which makes it quit quiet, but hard to walk from if an older person. Its a little hard getting in and out of the driveway when traffic is busy. The front desk was quick and very friendly and helpful. It is an older hotel and is in need of lots of small maintenance. The door on 116 is badly damage and doesn't lock properly, in 115 the shower nozzle bracket is broken and very inconvenient to use, in 115 & 117 the sink counters are badly rotten and lean forward because the front support is broken.
Stayed 3 nights in Mar 2024
Response from . on Mar 23, 2024
We appreciate your feedback, thanks for staying with us. We will address the issues highlighted, sorry for the inconvenience caused.

2/10 Terrible

Shyann

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Was very disappointed in this stay the hotel was very outdated and dirty. I found hair in the bed also had blood on the ceiling above the bed the light shade, the wall, and a little on the bed. The refrigerator took forever to get cold. The heat or air did not work the best the bathroom light did not work at all, and the phone in the room did not work at all. I felt very unsafe staying with my children I had booked the place for a full weekend, but checked out after the first night. Also, the breakfast was horrible. They did not have much and it was like knock off brand Swiss rolls and bagels.
Stayed 2 nights in Mar 2024
Response from . on Mar 19, 2024
We sincerely apologize for this unfortunate experience you had. After your concerns were expressed to the front desk, we did offer to have the issues resolved to which you declined. We are sorry for the inconvenience caused and we hope to serve you better in the future if given the opportunity to do so.

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Great getaway when needed
Stayed 1 night in Mar 2024
Response from . on Mar 17, 2024
Thank you for your feedback!

6/10 Okay

Luis

Traveled with partner
Liked: Staff & service, property conditions & facilities
Habitaciones de regular a buenas El desayuno continental patetico
Stayed 1 night in Mar 2024
Response from Manager on Mar 15, 2024
Gracias por tus comentarios.

8/10 Good

Heather

Traveled with partner
Property is located up a large hill giving stunning views. Breakfast offered was simple- cereal, coffee , plastic wrapped pastries and frozen sausage biscuits. Coffee in room was horrible. King bed was very comfortable. Shower was a single head shower nothing fancy. No refrigerator or microwave.
Stayed 2 nights in Mar 2024
Response from Manager on Mar 15, 2024
Thank you for your feedback and for staying with us. The refrigerator and microwave is kept inside TV stand. Sorry for the inconvenience. We hope to see you again.

10/10 Excellent

Lee

Stayed 1 night in Mar 2024
Response from . on Mar 26, 2024
We appreciate your feedback thank you!

6/10 Okay

Hailey

Traveled with partner
Liked: Cleanliness
The tv was crap. Thier breakfast is horrible and its only friday-sunday. Other than those over all decent property and friendly staff
Stayed 4 nights in Feb 2024
Response from . on Feb 24, 2024
Thank you for your feedback, we are sorry for the inconvenience caused.

8/10 Good

JAMES

Traveled with family
Liked: Cleanliness, staff & service
No usb plugs
Stayed 3 nights in Feb 2024
Response from Front desk on Feb 21, 2024
Thank you so much for your feedback.

2/10 Terrible

April

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from . on Feb 10, 2024
Thank you for your feedback.

10/10 Excellent

Ricky

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from . on Jan 10, 2024
Thank you for your feedback!

2/10 Terrible

Marianne

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for 5 days. Housekeeping only came to change beddings and empty trash on the 4th day. There are bed bugs crawling. Black lady from reception said “WHAT DO YOU WANT ME TO DO?” Beware.
Stayed 4 nights in Dec 2023
Response from .. on Jan 8, 2024
Marianne, you would not stay in a room with bed bugs for 5 days. Upon check in, you made a complaint to the front desk. The " black lady" and a housekeeper inspected your room and even offered to change the already clean sheets. When asked what was the issue with the room you could not give a definitive answer. If you cannot clearly state what the issue is it cannot be addressed.Expedia also contacted the hotel and they were informed that the room was inspected an no issues were found. You made no further complaints and you were here for the entire duration of your stay. If you had a DND sign on your door that would be the only reason your room was not serviced.

10/10 Excellent

Daniel

Stayed 3 nights in Dec 2023
Response from . on Jan 26, 2024
Thank you for your feedback

2/10 Terrible

Amber

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from . on Jan 7, 2024
Thank you for your feedback.

4/10 Poor

Dayma

Stayed 3 nights in Dec 2023
Response from . on Jan 26, 2024
Thank you for your feedback

4/10 Poor

GARY

Traveled with family
We chose not to stay here. We tried to ck in a little early, but upon seeing the front desk and lobby area, we were disappointed in the poor conditions. We understand it was booked as non-refundable. As a courtesy to the hotel, we called and let them know that we would not be checking- in so that they could rebook for another guest of needed.
Stayed 1 night in Dec 2023
Response from . on Jan 7, 2024
Thank you for your feedback

4/10 Poor

Janice

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from . on Jan 7, 2024
Thank you for your feedback

6/10 Okay

Ankush

Liked: Cleanliness
Stayed 2 nights in Dec 2023
Response from . on Feb 10, 2024
Thank you for your feedback

8/10 Good

Rachel

Traveled with partner
Liked: Cleanliness, staff & service
Breakfast was the worst part about the hotel. They have a fridge with nothing in it. Only served wrapped food they bought at the dollar general down the street. No cereal or bread for toast. They had juice but only served orange juice. They served wrapped up bagels but only gives you butter and jelly to eat with it instead of cream cheese.
Stayed 3 nights in Dec 2023
Response from . on Jan 7, 2024
Thank you for your feedback

10/10 Excellent

Graciela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from . on Dec 23, 2023
We appreciate your feedback, thank you for staying with us!

6/10 Okay

Janet

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Dec 2023
Response from . on Dec 17, 2023
Thank you for your feedback!

10/10 Excellent

Jeffery Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I’m not disappointed!
Hotel was amazing especially for the price! It’s right around everything. We planned to do so we never had to drive long to get anywhere unless it was going to Gatlinburg but that’s far from this area no matter what! Our room was a little worn down and some things that had been repaired weren’t done well, none of which were detrimental to our stay, but it didn’t have carpet which is a plus for me! My only complaints would be we always struggled to get our key card to work and would have to try it quite a few times or we had to get new cards once, so I think they need those replaced. Especially since other guest mentioned it in passing Another issue was that the breakfast wasn’t really great and was only 2 choices of prepackaged snack cakes. Would have preferred more or even the option for cereal and milk. But again that didn’t really make or break the trip for me! Overall I’d definitely stay here again we really enjoyed our stay here!!
Stayed 4 nights in Oct 2023
Response from Manager on Dec 15, 2023
Thank you for your feedback and for staying with us. We are currently working on changing the carpets to wooden floors and also the door locks for keys that you can scan instead of inserting. I am sorry our breakfast was not up to standard, we have a few more options on the weekends. Our sincere apology for the inconvenience caused. We hope to see you again soon.

8/10 Good

Misty

Traveled with family
Stayed 1 night in Dec 2023
Response from . on Dec 12, 2023
Thank you for your feedback

2/10 Terrible

Kayla

Stayed 1 night in Dec 2023
Response from . on Dec 11, 2023
Thank you for your feedback

8/10 Good

Matthew

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Initially, the room i was given was trashed, but the replacement was excellent. The only downside was the $80 deposit(which i still havent got back as of 12/10) was not returned yet Other than that the staff and room were very good
Stayed 1 night in Dec 2023
Response from . on Dec 11, 2023
Thank you for your feedback. We apologize again for the inconvenience caused for assigning a dirty room due to an error in our system which was quickly resolved. The 80 security deposit was released on 12/9/23 please reach out to the hotel and provide us with an email address so we can send the proof of same.

4/10 Poor

Jason, Myakka City

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The cleaning staff leaves a little to be desired. Checked into my room in my room. Wasn't cleaned with the maid. Had checked off on it and said it was clean.. hotel is under renovations
Stayed 3 nights in Dec 2023
Response from front desk on Dec 5, 2023
We apologize for the inconvenience caused and we will take a look into the issues highlighted.

10/10 Excellent

Doddi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from . on Dec 5, 2023
Thank you for your feedback

6/10 Okay

Paulette

Stayed 3 nights in Nov 2023
Response from . on Dec 11, 2023
Thank you for your feedback

6/10 Okay

Ronald L

Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from Manager on Nov 30, 2023
Thank you for your feedback and for making it Hotel Pigeon Forge.

8/10 Good

Maksym

Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
It's OK for the price
Stayed 1 night in Nov 2023
Response from . on Nov 28, 2023
Thank you for your feedback.

6/10 Okay

Elizabeth

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room had mold in the bathroom ceiling, dirty walls, and the microwave was smelly and obviously never cleaned out. There was no daily cleaning. Trash never removed and beds never remade.
Stayed 3 nights in Nov 2023
Response from . on Nov 28, 2023
Sorry for the inconvenience caused we will investigate the issues highlighted.

6/10 Okay

William

Liked: Cleanliness
Stayed 2 nights in Nov 2023
Response from . on Nov 28, 2023
Thank you for your feedback.

8/10 Good

Evelyn

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
The breakfast no good need more details
Stayed 2 nights in Nov 2023
Response from . on Nov 28, 2023
Thank you for your feedback.

6/10 Okay

Kristie

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The pillows were so disgusting that we didn't use them so we got no sleep, the breakfast did not have a lot of options and no we were not late to breakfast. The key to get into the room did not work properly at all and we had trouble getting in every single time we tried to get in. It's ridiculous that they are aware of the key issues yet they have not done anything to fix it. Someone in the elevator also complained that their key did not work at all and he had to go back to down to get a new one. I brought this to the attention of the manager/owner and they responded that they would not refund my stay amount or even partial of the price I paid. I would not recommend staying here because management/owner sucks.
Stayed 1 night in Nov 2023
Response from . on Nov 28, 2023
The free continental breakfast runs from 7am- 9am. Some keys are sensitive so we do advise guests to keep them away from their cell phones and magnets. We do apologize for the inconvenience caused.

6/10 Okay

ronald

Disliked: Property conditions & facilities
Stayed 13 nights in Nov 2023
Response from . on Nov 28, 2023
Thank you for your feedback

6/10 Okay

Jaylynn

Traveled with family and small children
Liked: Staff & service
Disliked: Amenities
It was okay, the beds are “worn out” lumpy and sunken in, and the tub was stained. Definitely needs some upgrading but wasn’t horrible.
Stayed 2 nights in Nov 2023
Response from . on Nov 28, 2023
Thank you for your feedback, we will take a look into the issues highlighted.

10/10 Excellent

Jose

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wish I could of find this place before for my previous visits to Pigeon Forge, price is good. The only thing was the TV, it wouldn't get cable channels, other than that all was a great weekend.
Stayed 3 nights in Nov 2023
Response from Manager on Nov 27, 2023
Thank you for your feedback and for making it Hotel Pigeon Forge. If you should stay with us again please let us be aware of any issue so we can help you.Sorry for the inconvenience caused.

10/10 Excellent

Peggy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good. We wiped down and double cleaned our room just cause my moms a breast cancer survivor! And covid is still out there. Better safe than sorry! Everyone was nice
Stayed 2 nights in Nov 2023
Response from . on Nov 20, 2023
Thank you for your feedback!

4/10 Poor

Richard

Traveled with family and small children, Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Most staff friendly! Pretty clean! The breakfast was not healthy or diabetic friendly. Honey buns and tasty cakes are snacks, not breakfast. One day there was no breakfast or snacks. When I asked about breakfast I was told by a manager, since I aways not charged for it, they do not have to give any breakfast. However, my reservation and the hotel signs state “free breakfast everyday”.
Stayed 7 nights in Nov 2023
Response from Manager on Nov 19, 2023
Thank you for your feedback and for making it Hotel Pigeon Forge. I am not aware of this situation. I will do a thorough investigation on this matter. Sorry for any inconvenience caused.

6/10 Okay

Heidi

Liked: Cleanliness, staff & service, property conditions & facilities
It was good for the price.
Stayed 1 night in Nov 2023
Response from Manager on Nov 19, 2023
Thank you for your feedback and for making it Hotel Pigeon Forge.

8/10 Good

Richard

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from . on Nov 18, 2023
Thank you for your feedback

8/10 Good

Aamir

Liked: Cleanliness, staff & service
Stayed 2 nights in Nov 2023
Response from . on Nov 18, 2023
Thank you for your feedback.

10/10 Excellent

Sangamesh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good place to stay
Stayed 1 night in Nov 2023
Response from . on Nov 15, 2023
Thank you for your feedback, we appreciate you staying with us.

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2023
Response from Manager on Nov 17, 2023
Thank you for your feedback and for making it Hotel Pigeon Forge. We hope to see you again soon.

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities
Good option for a value stay. Breakfast was slim but doable.
Stayed 2 nights in Nov 2023
Response from . on Nov 13, 2023
We appreciate your feedback, thank you for staying with us!

8/10 Good

sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
cleaned room daily, good location walking distance from attractions, showers could use updating but was clean. overall good price. would stay again.
Stayed 4 nights in Nov 2023
Response from . on Nov 12, 2023
We appreciate your feedback, thank you for staying with us.

8/10 Good

Robert

Liked: Cleanliness, staff & service, room comfort
Stay was real nice hotel was clean just needs some TLC.
Stayed 3 nights in Nov 2023
Response from . on Nov 12, 2023
We appreciate your feedback, thank you for staying with us!