Ratings based on 433 Verified Reviews

3.2 out of 5
57% of guests recommend
3.4 Room cleanliness
3.8 Service & staff
3.2 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from Wetumpka, Al

Older hotel sitting atop a steep hill. Drivable

Posted Apr 10, 2017
Staff was wonderful. We had problems with the pot not matching the coffee maker and overflowing. (Even after obtaining a second from the staff. Shower head had one setting like pins and needles to my wife who has fibromyalgia. Felt good to me.
3 out of 5
Recommended
for Everyone
by A verified traveler from Marion In

Clean and friendly helpful employees

Posted Feb 23, 2017
Fast check-in with a friendly staff. The room was clean and well organized. Continental breakfast needs fresh fruit and more breakfast items.
4 out of 5
by Betty

Clean and convenient to Pigeon Forge. Need Kleenex

Posted Jan 3, 2017 on Hotels
People friendly and clean room. Coffee in room which I enjoy. We were too late for breakfast so don't know about that since it was from 7 to 9 am.
Comment from Hotel Management
Jan 5, 2017 by General Manager, Hotel Management
Thank you for your comments! We are glad that you enjoyed your stay
3 out of 5
by Alison

Posted Jan 3, 2017 on Hotels
disappointed that one thing I needed was free wi-fi and it was out most of my stay. I needed to make a call to desk and phone wasn't even hooked up.
Comment from Hotel Management
Jan 24, 2017 by General Manager, Hotel Management
Alison, We are very sorry to hear about your experience with our Wi-Fi and phone service. During your stay we did have an issue with our provider, Charter, at that time, issues of down time were unexpected due to work repair for our area due to fire catastrophe. We apologize as this was out of our control.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Jan 3, 2017 on Hotels
4 out of 5
by Zarif

This traveler left a rating score only Posted Jan 2, 2017 on Hotels
5 out of 5
by A verified traveler

Great Place to Stay

Posted Jan 1, 2017 on Hotels
Great hotel for a reasonable price. Clean, good housekeeping, and great breakfast too. On New Year's Eve the front desk staff took the time to rearrange rooms and allow us to keep the room extra days. We will definitely stay here again.
Comment from Hotel Management
Jan 5, 2017 by General Manager, Hotel Management
Thank you so much for your comments; we are happy that you enjoyed your stay, and hope to see you again in the future
4 out of 5
Recommended
for Everyone
by A verified traveler from Tennessee

Decent hotel on Parkway

Posted Dec 17, 2016
Quiet. Maid service could be better. Did not touch coffee pot or leave more coffee. Window had bad streaks and not very clean. Staff were friendly and professional.
5 out of 5
by A verified traveler

GOOD STAY

Posted Dec 12, 2016 on Hotels
VERY CLEAN, HELPFUL STAFF
Comment from Hotel Management
Jan 5, 2017 by General Manager, Hotel Management
Thank you for your comments! We are glad that you enjoyed your stay
1 out of 5
by A verified traveler from s/c/

weekend getaway

Posted Dec 11, 2016 on Orbitz
Pros: not much
Cons: linens,room cleaning,breakfast could have been better,hotter,maybe eggs,or real cream for coffee not powder/
Location: centrally located to local attractions.
checked into a room with pretty raunchy linens,bought my own blanket for sleeping!