Ratings based on 251 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
78% of guests recommend
3.9 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from tn

Very friendly

Posted Jul 3, 2016
Last minute getaway turned out to be a great place to stay we will definitely be back to stay here very friendly and great breakfast
Comment from Hotel Management
Jul 4, 2016 by Jan, Hotel Management
Dear Joe Leslie; Thank you so much for taking the time to share your experience with others from your recent stay with us ! We are happy to hear that you enjoyed our friendly staff and overall great accommodations! We hope to welcome you back again soon! Have a Happy 4th of July!
4 out of 5
by Debra from Daphne

Nice and Convenient

Posted Apr 26, 2016 on Hotels
A nice hotel and very convenient to get to. The only negative was there was no exhaust fan in the bathroom so everything in there would fog over and get damp when you showered.
Comment from Hotel Management
May 25, 2016 by John, Hotel Management
Dear Debra; Thank you kindly for staying with us during your recent trip to Pigeon Forge. We are happy to hear that overall you had a good stay with us and we thank you for brining the exhaust fan to our attention. Rest assured we will get that corrected right away. We hope to welcome you back soon. Have a great day!
4 out of 5
by Brandy from Charlottesville Va

Spring break in the Smokies

Posted Apr 15, 2016 on Hotels
My family had a very nice time while we were there. We are planning on coming back in the summer to go to Dollywood. It was too cold to go this time so we are looking forward to our return trip. We didn't want to leave.
Comment from Hotel Management
Jul 2, 2016 by John, Hotel Management
Dear Brandy; Thank you kindly for staying with us and for providing us with such wonderful feedback. We look forward to your summer visit. Have a wonderful day!
5 out of 5
by A verified traveler

Very nice hotel

Posted Apr 10, 2016
Pros: Location and cleanliness.
We have stayed at this hotel several times in the past and have always had a very good experience. It has always been very clean and the staff is so friendly.
Comment from Hotel Management
Apr 26, 2016 by Jan, Hotel Management
Dear Loyal Guest; It is so wonderful to know that we have you for our loyal customer and that our great hospitality keeps on brining you back. We look forward to many more visits! Have a great day and till next time!
2 out of 5
by Melissa

Won't stay there again

Posted Mar 29, 2016 on Hotels
The beds were prett uncomfortabke and we were not able to sleep because we can hear everything happening on the hallway and inside other rooms. The location was not the greatest considering it is a tourist attraction location. Will never stay there again.
Comment from Hotel Management
Jun 4, 2016 by John, Hotel Management
Dear Melissa; Thank you for your feedback and for staying with us. We are disappointed that you did not leave the hotel 100% satisfied. We pride ourselves on providing excellent service and accommodations. Our staff strives to ensure that our all of our guests have an enjoyable stay. This includes making any necessary efforts to address concerns or needs when are given the opportunity. Please accept our apologies and we hope you will consider returning where we would be happy to personally ensure we meet and exceed your expectations. Have a great day!
5 out of 5
by Pamela

Posted Mar 28, 2016 on Hotels
Comment from Hotel Management
Jun 4, 2016 by John, Hotel Management
Dear Pamela; Thank you for staying with us during your recent visit to Pigeon Forge. We are honored and grateful to have earned perfect 5 star rating from you. We look forward to welcoming you back again soon. Have a wonderful day!
4 out of 5
by Victoria from Nashville

great mini vacation

Posted Mar 22, 2016 on Hotels
the staff was great, room clean and inviting, breakfast was out of this world. we really enjoyed our trip
Comment from Hotel Management
Jun 4, 2016 by John, Hotel Management
Dear Victoria; Thank you for staying with us during your recent visit to the Smokies! We are delighted to hear that you enjoyed our service, clean rooms and wonderful breakfast. It is music to our ears to hear that our guests truly enjoyed their stay with us! We look forward to welcoming you back again soon! Have a wonderful day!
5 out of 5
by A verified traveler

Posted Mar 14, 2016 on Hotels
Comment from Hotel Management
May 21, 2016 by John, Hotel Management
Dear Guest; Thank you kindly for this wonderful 5 star review. We hope we will be welcoming you over and over again. Have a wonderful day!
4 out of 5
by A verified traveler from Greenville SC

Very convenient to Dollywood

Posted Jan 8, 2016
An excellent stay. Only one issue - one desk clerk did not know Dollywood's hours of operation. No viable brochures to help us plan our day.
Comment from Hotel Management
Jan 11, 2016 by Jan, Hotel Management
Dear David; Thank you for staying with us during your recent trip to Dollywood. We are happy to hear that you had an excellent stay with us. We hope to welcome you back again soon and we promise to make sure our information for Dollywood is accurate. Have a wonderful day!
4 out of 5
by A verified traveler

Nice hotel

Posted Jan 6, 2016 on Hotels
Nice hotel
Comment from Hotel Management
Mar 12, 2016 by John, Hotel Management
Dear Guest; Thank you for taking the time out of your day to share your experience at our hotel with others. We are happy to have earned 4 star review and we hope we will be able to serve you again soon. Have a great day!