Ratings based on 288 Verified Reviews

3.9 out of 5
77% of guests recommend
4.0 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from vance

Need updated

Posted May 26, 2017
The dog left in the room was hard to sleep. The breakfast was bad. Never hot
5 out of 5
Recommended
for Everyone
by A verified traveler from Syracuse New York

the hotel location was in a nice spot easy to get

Posted May 17, 2017
Far as we're concerned the combinations were great the complimentary breakfast was fantastic have a nice day
4 out of 5
Recommended
for Everyone
by A verified traveler from lexington ky

Posted May 1, 2017
Room was clean and breakfast was nice. The location of our room was very noisy. Right next to the exit door so noisy at times
Comment from Hotel Management
May 2, 2017 by Dorota, Hotel Management
Dear missy; Thank you for staying with us and sharing your experience with others. We are happy to hear that you enjoyed your clean rooms and tasty breakfast. We hope to see you again soon. Have a great day!
5 out of 5
by Becky

Nice affordable hotel

Posted Feb 21, 2017 on Hotels
I recommend this hotel. Even though it is pet friendly, there was no pet smell. The room was very clean. The beds were comfortable. The employees at the hotel were all very nice and welcoming. Breakfast was good. The only thing negative thing I can say is that there was not a ventilation system in the bathroom, so when you took a shower it got very steamy. I will definitely stay at this hotel again.
Comment from Hotel Management
Feb 23, 2017 by General Manager, Hotel Management
Dear Becky; We are thrilled that your most recent stay with us was a wonderful one! Thank you for complimenting our clean, comfortable rooms and our great staff. We appreciate you sharing your feedback and we very much look forward to welcoming you back soon! Have a magical day!
5 out of 5
by Cassandra

Great hotel

Posted Feb 20, 2017 on Hotels
Amazing staff that are very accommodating. Quick and easy check in even with pets. Lobby and hallways smelled amazing and like I said I had a pet, and the pet friendly room even smelled good, couldn't tell there was ever dogs in that place. The whole hotel is updated and very nice. Bed was very comfortable and the black out curtains make in pitch black. The location is amazing if you want to be on the strip but not directly in the middle of everything, it's right at the beginning and set back off the road. Would recommend to anyone that goes there and I will definitely be booking there when I go back.
Comment from Hotel Management
Feb 23, 2017 by General Manager, Hotel Management
Dear Cassandra; We are just so thrilled that you enjoyed our hospitality during your most recent trip to Pigeon Forge. Providing clean rooms and EXCELLENT customer service is our top priority. Thank you so much for your terrific review, and we hope that it will help others feel right at home in joining us too. We are looking forward to welcoming you back next time you visit Pigeon Forge! Have a fantastic day!
4 out of 5
by Christina

Posted Feb 19, 2017 on Hotels
Comment from Hotel Management
Feb 23, 2017 by General Manager, Hotel Management
Dear Christina; Thank you for staying with us during your recent visit to this wonderful part of Tennessee. We truly appreciate your business and thank you for honoring us with 4 star rating. We hope to see you again soon. Have a wonderful day!
5 out of 5
by robin

amazing

Posted Feb 18, 2017 on Hotels
great
Comment from Hotel Management
Feb 23, 2017 by General Manager, Hotel Management
Dear Robin; We are just so delighted to know that you had an amazing stay with us. Please visit us again on your next trip to Pigeon Forge so that we can provide you with another great stay! Have a wonderful day!
4 out of 5
by A verified traveler

Good choice

Posted Feb 8, 2017 on Hotels
Issue at check-in, no staff for over 5 minuets. Beds were super soft Breakfast a good selection
Comment from Hotel Management
Feb 16, 2017 by General Manager, Hotel Management
Dear Guest; Thank you for staying with us during your most recent visit to Pigeon Forge. Thank you for complimenting us on our comfortable beds and breakfast selection. We do apologize for the delayed check in - our agent was assisting another guest on site. We hope we will get a chance to welcome you back and provide you with excellent stay. Have a wonderful day!
4 out of 5
by A verified traveler

Great stay!

Posted Feb 7, 2017 on Hotels
Clean room and pet friendly I was very satisfied.
Comment from Hotel Management
Feb 16, 2017 by General Manager, Hotel Management
Dear Guest; We are all thrilled to hear that you and your furry family friend had a great stay with us and that you enjoyed our clean rooms and friendly staff. We look forward to seeing you again soon! Have a fantastic day!
3 out of 5
by A verified traveler

Decent hotel and dog friendly

Posted Jan 23, 2017
Nice hotel and friendly staff but it is to noisy. We ended up leaving after one night.
Comment from Hotel Management
Jan 26, 2017 by Jan, Hotel Management
Dear Guest; Thank you kindly for staying with us during your recent trip to our beautiful town. While we appreciate your kind words about our hotel and staff we truly appreciate for any inconvenience you have experience due to our hotel being pet friendly. We hope we will get a chance to welcome you in the future. Have a great day!