Ratings based on 60 Verified Reviews

3.7 out of 5
73% of guests recommend
3.8 Room cleanliness
4.3 Service & staff
4.0 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Dec 3, 2016
Pros: They were very accomadating
Cons: I wish the fridge had a small freezer compartment. Hotels have hit or miss on this. My husband medicine needs to stay cold so he need freezer pack.
Location: Convenient to restaurant walking distant to IHOP and BBQ 2 miles to The Village Center. Nice location
This is a pet friendly hotel. I have never stay where there were so many dogs. They keep the grounds and hall very clean would not know there were animals. Staff was very friendly - Breakfast was very good.
Comment from Hotel Management
Dec 19, 2016 by Jan, Hotel Management
Dear Guest; Thank you kindly for staying with us during your trip to Pigeon Forge. We are thrilled that you enjoyed your stay with us and we thank you for all of your wonderful compliments especially about our friendly staff. We hope to see you again soon! Have a wonderful Holiday Season!
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Enjoyed our stay very much

Posted Nov 6, 2016
Location: Quiet, great place to walk your pet...close to Dollywood, shopping places, good places to eat.
Very comfortable, nice, people very helpful.... Your pet is so welcome there.....stay there
Comment from Hotel Management
Dec 19, 2016 by Jan, Hotel Management
Dear Ted; Thank you for taking the time out of your day to provide us with such wonderful feedback. We are thrilled to know that you enjoyed your stay with us and we hope to welcome you and your four legged family friend again soon! Have a wonderful day!
4 out of 5
by A verified traveler

Smells like dog

Posted Oct 14, 2016
Dogs whining - need to realize that pets will be ther
4 out of 5
Recommended
for Everyone
by A verified traveler from Bristol, VA

Good Location

Posted Aug 28, 2016
The hotel was located in a fairly decent spot within driving distance to all of the available attractions. Overall the accomodations were expected for the price paid.
Comment from Hotel Management
Sep 1, 2016 by Jan, Hotel Management
Dear Shaine; Thank you for choosing our hotel during your recent visit to Pigeon Forge. We truly appreciate your wonderful review and we look forward to welcoming you back again in the near future. Have a safe Labor Day!
5 out of 5
Recommended
for Everyone
by A verified traveler from tn

Very friendly

Posted Jul 3, 2016
Last minute getaway turned out to be a great place to stay we will definitely be back to stay here very friendly and great breakfast
Comment from Hotel Management
Jul 4, 2016 by Jan, Hotel Management
Dear Joe Leslie; Thank you so much for taking the time to share your experience with others from your recent stay with us ! We are happy to hear that you enjoyed our friendly staff and overall great accommodations! We hope to welcome you back again soon! Have a Happy 4th of July!
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice hotel

Posted Apr 10, 2016
Pros: Location and cleanliness.
We have stayed at this hotel several times in the past and have always had a very good experience. It has always been very clean and the staff is so friendly.
Comment from Hotel Management
Apr 26, 2016 by Jan, Hotel Management
Dear Loyal Guest; It is so wonderful to know that we have you for our loyal customer and that our great hospitality keeps on brining you back. We look forward to many more visits! Have a great day and till next time!
4 out of 5
Recommended
for Everyone
by A verified traveler from Greenville SC

Very convenient to Dollywood

Posted Jan 8, 2016
An excellent stay. Only one issue - one desk clerk did not know Dollywood's hours of operation. No viable brochures to help us plan our day.
Comment from Hotel Management
Jan 11, 2016 by Jan, Hotel Management
Dear David; Thank you for staying with us during your recent trip to Dollywood. We are happy to hear that you had an excellent stay with us. We hope to welcome you back again soon and we promise to make sure our information for Dollywood is accurate. Have a wonderful day!
2 out of 5
by A verified traveler

Recommend somewhere else

Posted Jan 5, 2016
Pros: Location was pretty good. Several good places to eat that was close (Cracker Barrell, Old Mil) Dollywood was a short drive as well.
Cons: Needs a lot of updates. I understand this is a pet friendly hotel but the rooms should be sprayed better.
Location: Hope you are not scared easily, the hotel is close to a cemetery.
When we walked into the room we were immediately hit by a foul pet odor smell. It smelled like a wet dog had stayed a week in the room. The employee that was working that night tried to spray the room but it only improved slightly. We didn't have any pets so this was not ideal for us. The hotel rooms and lobby look dated. The houskeeping lady left our room unlocked, luckily we came back fairly early on our second day. I know it was her because the room had just be cleaned and she was about 4 rooms down cleaning another room. My girlfriend also had a few bug bites on her legs and feed. It's possible this could have occurred during the day when we was site seeing. However one bite was between her toes and she had been wearing socks and sneakers all day. The only time she was barefoot was while we were sleeping.
Comment from Hotel Management
Jan 11, 2016 by Jan, Hotel Management
Dear John; Thank you for your review of your recent experience at La Quinta Dollywood. We are saddened we didn't exceed your expectations and that our hotel was not to your satisfaction mostly due to us being pet friendly. Please rest assured that we do have a top notch housekeeping team. Each one is very dedicated to ensure cleanliness and legendary service. I do apologize that this did not happen for you, please rest assured that feedback has been brought up during our last housekeeping meeting and has been addressed. We are also sadden to hear that you did not like our recent renovations - our entire hotel was 100% renovated up to the most recent designed from La Quinta corporate. Thank you again for your review and we all do hope that you will give us a second chance in the near future so that you may have the full experience that our team has to offer. Have a great day!
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice place

Posted Sep 6, 2015
Very nice place to stay and close to Dollywood and Dixie stamped. Also it was close to some of the main attractions
Comment from Hotel Management
Sep 8, 2015 by Jan, Hotel Management
Dear Guest, Thank you for staying with us and providing us with opportunity to provide you with great customer service. We are thrilled to know that you had a great stay with us. Hope to see you again soon! Have a wonderful day!
4 out of 5
Recommended
for Families
by A verified traveler from GEORGIA

Posted Sep 4, 2015
Pros: COMFORTABLE BEDS AND MODERN DECOR .WONDERFUL BREAKFAST!
Cons: SLIGHT SMELL IN ROOM,LIKE A SPRAY.
Location: ONE STREET BACK FROM MAIN ROAD. NOT A PROBLEM.
WASN'T ON THE MAIN DRIVE,BUT WITHIN WALKING DISTANCE TO RESTAURANTS. IT HAD A WONDERFUL BREAKFAST FEAST AND STAFF WERE VERY FRIENDLY. IT'S DOG FRIENDLY,BUT WE DIDN'T SEE MANY DOGS AND NEVER HEARD ANY.
Comment from Hotel Management
Sep 8, 2015 by Jan, Hotel Management
Dear Alice, Thank you for staying with us and for sharing your experience with others. We are glad to hear that your enjoyed our new décor and comfortable beds as well as breakfast. We apologize for the smell of the cleaning chemical in your room. Have a great day!