Ratings based on 737 Verified Reviews

4.4 out of 5
91% of guests recommend
4.5 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Mississippi

Outstanding Hotel!

Posted Jun 10, 2017
I read the reviews before booking the hotel and I have to say that the hotel lived up to all of the great things that people said about it. I have nothing negative to say about the hotel or the staff and service. Everything was top notch. The staff greeted us each time that we passed by the counter. The breakfast was awesome! Loved the biscuits and gravy. I just can't say enough about the great staff. Everyone that we talked to or encountered on the staff were pleasant and friendly. They seamed like a family there. Would definitely stay here again or recommend to friends or family that were looking to stay in the Pigeon Forge area. Hated to leave!
5 out of 5
Recommended
for Everyone
by A verified traveler from pigeon forge

Great pet friendly hotel right in town.

Posted Jun 5, 2017
Had an awesome time here. Staff was really great and helpful. Close to everything.
5 out of 5
Recommended
for Families
by A verified traveler from philadelphia

this is the place to stay

Posted Jun 4, 2017
Pros: Everything. staff, lobby, room, breakfast, location-location-location, and the pool
Cons: a little more parking, but it works even when full, just no oversize
Location: best location possible. It's mid parkway so your already halfway to anywhere. Turn left out of the parking lot. its a back way around
Excellent staff. The building is fresh and clean and well maintained everywhere. Great lobby, indoor pool, free wifi, free use computers adjacent to lobby, breakfast area clean and well kept. Breakfast is great, no need to go anywhere else. Room was clean, comfortable, quiet, was in great condition. Beds are a little high, unless your 6 foot tall, butt very comfortable. Hotel is pet friendly, without extra fees, unlike many other hotels in the area ( some charge $15 per night per pet). In short, if you travel with a pet your saving pet fees and the cost of breakfast. If your not traveling with a pet ( we weren't) you would never know any were there. The kids make more noise in the pool, which is in a separate enclosure and can't be heard anywhere else. Great outdoor seating area with a fireplace. Would love to be there in the winter. This hotel is mid parkway, across from the island, so wherever you want to go your already half way there. That means alot in summer traffic. There is a back way out also to wear valley road so you can get to Cade's cove or Knoxville or even Gatlinburg without getting into parkway traffic. That means a great deal. THIS IS THE PLACE TO STAY
4 out of 5
by Robert

Posted Mar 27, 2017 on Hotels
Room was not cleaned as adequate as expected, location was good. Price a little high.
5 out of 5
Recommended
for Everyone
by A verified traveler

Close to everything in Pigeon Forge

Posted Mar 25, 2017
Staff was the best! The pool and hot spa were great.
4 out of 5
by David

This traveler left a rating score only Posted Mar 21, 2017 on Hotels
4 out of 5
by John

Posted Mar 14, 2017 on Hotels
Great stay, the pool was great and the breakfast was good. I wish they would muffle the elevator floor indicator (the dinging sound) it's really loud in the middle of the night. Other than that it's a great place.
5 out of 5
Recommended
for Everyone
by A verified traveler

Friendly place to stay

Posted Mar 13, 2017
I would stay here again and would recommend this as a place to stay for people I know.
5 out of 5
by david

Great place

Posted Mar 12, 2017 on Hotels
Excellent place. Clean. Good location. Very friendly staff. Good breakfast
5 out of 5
by Judy

Heavenly beds

Posted Mar 12, 2017 on Hotels
The beds are great the pool is open 24hrs. It was a perfect stay nothing negative at all.