Ratings based on 663 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
90% of guests recommend
4.4 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from Central, Indiana

The room was clean and very comfortable!

Posted Aug 9, 2016
Pros: It was clean, and comfortable.
Cons: The location made it difficult to find day or night. The GPS (Garmin) was one block off and wanted you to turn the wrong direction.
Location: Ten minutes to Dollywood and numerous other attractions!
The most important features to me are the clean floors, linens,bathroom areas, etc. and the comfort of the bed. All rated a #5 in my book.
Comment from Hotel Management
Aug 9, 2016 by Ehavlin, Hotel Management
Thank you very much for your review! We are very happy to know that you had such a great stay. Our housekeeping team really is amazing at keeping everything so clean and comfortable and feedback like yours really lets them know their dedication is being noticed. Thank you again and we hope to see you on your next Pigeon Forge trip.
4 out of 5
by A verified traveler from Pell City, AL

Walkable

Posted Aug 8, 2016
Would have given excellent in every category but elevator was extremely slow.
Comment from Hotel Management
Aug 9, 2016 by Ehavlin, Hotel Management
Thank you very much for your feedback! We are very happy to know that you did have an overall good stay. During higher occupancy times, the elevator does get it's share of use, but we are very happy to know that you enjoyed our facility and our amenities.
5 out of 5
by A verified traveler from Clarksville, TN

Comfortable stay with 24 hour pool and spa

Posted Aug 2, 2016
Pros: Although we did not go into the pool after mid-night, it was nice to know the pool and spa was open 24 hours.
Cons: I think there should be a policy regarding drinking alcohol while in the pool.
Location: We were in the vicinity to where we could walk for food and entertainment, which was great.
From the time we checked into the hotel, we were treated with respect and the staff were friendly and professional. The breakfast was satisfying, and the convenience of location was just a great. We enjoyed the fact that if we wanted to go to the pool and hot tub after midnight, we had that option. Even with the hotel being pet friendly, we did not have our sleep disturbed by those who did have their pets accompany them in the hotel.
Comment from Hotel Management
Aug 2, 2016 by Ehavlin, Hotel Management
Thank you so much for such great feedback! We are very happy to know that you had such a great stay. Our 24 hour pool and hot tub really is one of the best ways to end one of these hot summer days in Pigeon Forge. Thank you also for noticing the dedication our team places on ensuring each guest has the best possible stay and feedback like yours really lets them know they are being noticed. Thank you again for your time and we hope to see you on your next Smoky Mountain getaway.
4 out of 5
by A verified traveler

Nice place to stay

Posted Jun 22, 2016
Pros: 24 Hour pool, premium channels on TV counting HBO, friendly staff, private patio, comfortable couch, nice spacious room. Free wifi
Cons: The door outside could use a lock for those that sleep walk, the bed was a firm, the bathroom is a little small, Wifi was slow during peak hours.
I stayed at the hotel and discovered we were on the ground floor had a patio to ourselves with a door that goes outside in addition to the one in the hall. We had a very pleasant stay the staff was very friendly, the room was kept very clean, the couch was comfortable we stayed in a king room with a couch that had a pull out bed. The pool and hot tub were 24 hours which was wonderful because my husband and I could go relax for a bit before heading off to bed. The only time the hot tub wasn't nice was on the last night when the hot tub was just barely warm and with it cooling down I suspect the heater for it broke which let's be honest that's to be expected to happen from time to time so it's not a huge deal to me.
Comment from Hotel Management
Jun 22, 2016 by Ehavlin, Hotel Management
Thank you very much for your review! We are very happy to know that you enjoyed our 24 hour pool and hot tub as well as finding the room to your liking. We are also very lucky to have a great team of guest service agents that go the extra mile to ensure each and every guest is as comfortable as possible. Thank you again and we hope to see you soon!
5 out of 5
by Jamie from Modesto

Absolutely perfect stay

Posted May 28, 2016 on Hotels
Super clean hotel. The staff is extremely friendly and helpful. Especially Rusty...such a nice guy!! We loved him. Super helpful and made us smile just chatting with him. The complimentary breakfast was excellent. Best I've had at a hotel. I will stay here again anytime I'm in Pigeon Forge.
Comment from Hotel Management
Jun 2, 2016 by Ehavlin, Hotel Management
Thank you very much for this perfect feedback! We are very lucky to have Rusty on our team as he truly embodies that meaning of Southern hospitality. We are also very happy to know that you enjoyed our breakfast and we can not wait for your next visit.
3 out of 5
by Patricia from Apopka, Florida

Posted May 23, 2016 on Hotels
The rug smell bad, the room are very dusty
Comment from Hotel Management
Jun 2, 2016 by Ehavlin, Hotel Management
Thank you for your comments. Please rest assured that our housekeeping is top notch and experiences like yours are very rare. We also have our carpets professionally cleaned on a regular schedule and we hope you will stay with us again soon to fully enjoy that Pigeon Forge vacation.
5 out of 5
by Cody

Posted May 18, 2016 on Hotels
Comment from Hotel Management
Jun 2, 2016 by Ehavlin, Hotel Management
Thank you for the great scores! We hope to see you again on your next Smoky Mountain visit.
5 out of 5
by Jazmaine

Nice & Pet Friendly

Posted May 9, 2016 on Hotels
The stay was great, room was clean and staff was friendly. For a pet friendly hotel it did not look like it and they had a designated area for your pet to us the bathroom.
Comment from Hotel Management
Jun 2, 2016 by Ehavlin, Hotel Management
Thank you very much for this great feedback. Our housekeeping team is amazing at keeping everything clean and comfortable and feedback like yours really lets them know the great job they are doing.
2 out of 5
by Erin from North Carolina

Average, at best

Posted May 9, 2016 on Hotels
The hotel was average at best. We found things on the floor of our room that did not come from us (most were under the beds), and when we were brought fresh linens because one of children had an accident, they didn't make the bed for us or provide us with a fitted sheet for the bed. The pool was overcrowded and loud. There were animals that were left unattended in the room across from us that barked for a half hour straight before someone returned and took them out. Breakfast was nice, but offered little in terms of healthy options like fruit or yogurt. Overall, it was ok, but I don't know that I would stay here again when there are so many other options that may be better.
Comment from Hotel Management
May 19, 2016 by Ehavlin, Hotel Management
Thank you very much for your feedback. Please rest assured that our housekeeping team really takes pride in the cleanliness and comfort they help provide for our guests. Our 24 hour pool is also becoming very popular, as it really adds to the relaxation feel of being in the Great Smoky Mountains. Thank you again for your review and we do hope you will give us a second chance in the future to see where we have improved.
4 out of 5
by Charles from Soddy Daisy

Good Place to Stay

Posted May 9, 2016 on Hotels
Father son special trip. Neighbors were noisy and toilet was not secured to floor (would rock). Otherwise, room/hotel was great.
Comment from Hotel Management
Jun 2, 2016 by Ehavlin, Hotel Management
Thank you very much for your feedback! Please rest assured that we have a maintenance program in place that ensure issues like yours are very uncommon. We are very happy to know that you had an overall good stay and we hope to see you again soon.