Ratings based on 181 Verified Reviews

4.3 out of 5
90% of guests recommend
4.3 Room cleanliness
4.6 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice and clean hotel

Posted Dec 17, 2016
My family and I stayed on a sat night my son really enjoyed the pool and was very glad that the pool did not close at 10 pm like resent ones we stayed in the past
Comment from Hotel Management
Dec 17, 2016 by Ehavlin, Hotel Management
Thank you so much for such great feedback. Our housekeeping team really are amazing at keeping everything so sparkly clean. Our 24 hour pool and hot tub are also becoming very popular as there is always a perfect time to enjoy. Thank you again and we hope to see you again very soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Posted Nov 28, 2016
The staff was very friendly, hotel was super clean, and the bed was absolutely fantastic!
Comment from Hotel Management
Nov 29, 2016 by Ehavlin, Hotel Management
Thank you for such a great review! We are very happy to know that you noticed the dedication of our teams. Feedback like yours really lets them know how appreciated they are. Thank you again and we hope to see you again very soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from NC

Posted Nov 28, 2016
The hotel was very clean and cozy.I really enjoyed the beautiful fireplace in the lobby. The staff was all very friendly and helpful.Also thank you for welcoming our little fur baby.
Comment from Hotel Management
Nov 29, 2016 by Ehavlin, Hotel Management
Thank you so much for your feedback. Our holiday décor really is as welcoming as our guest service team! Thank you again and we hope to see you again very soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Nice hotel in good location.

Posted Nov 23, 2016
We only stayed one night, but the location was excellent. The room and bathroom was very clean.
Comment from Hotel Management
Nov 23, 2016 by Ehavlin, Hotel Management
Thank you for such a nice review! Our housekeeping team is top notch at keeping everything so clean and comfortable and feedback like yours really lets them know their dedication is being noticed. Thank you again and we hope to see you again very soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Posted Nov 21, 2016
Nice place. Friendly Staff. Room was nicely updated.
Comment from Hotel Management
Nov 22, 2016 by Ehavlin, Hotel Management
Thank you for such amazing feedback. Our guest service agents really are the best at showing what true southern hospitality is all about. Our updated and modern rooms are also becoming very popular with our guests. Thank you again and we hope to see you soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Close to the sites we wanted to visit

Posted Nov 20, 2016
Pros: It felt very comfortable, like home!
Cons: Maybe the noisiness of the heating unit
Location: We were near many many restaurants. Everything was basically within walking distance
We really enjoyed our stay, the hotel staff was very pleasant and breakfast was excellent. The staff even honored our request of where we wanted to be placed in the hotel, we can't wait to visit again! I would definitely recommend this hotel to anyone visiting Pigeon Forge!
Comment from Hotel Management
Nov 20, 2016 by Ehavlin, Hotel Management
Thank you so much for your recommendation! We are so happy that you and your family had such an enjoyable stay! Our location really is awesome with so many restaurants within easy walking distance. Thank you again and we cannot wait for your return visit.
5 out of 5
Recommended
for Everyone
by A verified traveler from US

PERFECT Weekend Stay UT Football & Christmas Light

Posted Nov 14, 2016
Pros: 1st floor dog friendly, outdoor patio & garden area! Beautiful can't wait to come in the summer. This will be our go to place 👍
Cons: Everything was great from the Front desk to the staff
Location: Pigeon Forge UT Football 🏈, Smokey Mts⛰, & my favorite Christmas Place 🎄
Comment from Hotel Management
Nov 18, 2016 by Ehavlin, Hotel Management
Thank you so much for your feedback. GO VOLS! We are very happy to know that you had such a perfect stay. Our guest service agents are great at VOLUNTEERING their time and attention to ensure each and every guest has the absolute best experience. Thank you again for your review and we hope to see you for the next game.
5 out of 5
Recommended
for Everyone
by A verified traveler from Indiana

Our first time staying..

Posted Nov 13, 2016
Pros: It was nice to see alot of people who brought their dogs as well
Cons: nothing it was perfect
Location: We drove to most of the things we wanted to see
We went down to our favorite vacation spot.Not only did we get Southern Hospitality but got tried like Royality! We arrived a day early so we didn`t get the normal room we would have had.They only had a King Suite it was awesome! enough room for 5 people.It was alittle more then we would of spent for the other room.But I didn`t mind because it was my hubby`s birthday! And I surprised him when we checked in! It had a Jacuzzi....He so much needed to just sit and relax in it and thats what he did! We loved this suite & we wouldn`t hesitate staying in it again.The next day we checked in to our regular room which was right down from this one which had a laundry room & ice machine plus a pop machine!
Comment from Hotel Management
Nov 15, 2016 by Ehavlin, Hotel Management
Thank you so much for such a great review. We are so happy that you had such an enjoyable experience during your first stay. Our king suites are really very popular and offer plenty of leg room as well as some of the very best views. We are so glad that your hubby was treated to this on his birthday. Thank you again for your review and we hope to see you many more times in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Couples Getaway 10-21-16

Posted Oct 24, 2016
Nice hotel , nicely decorated with very friendly staff! We checked in kinda late and the guy working was super friendly and helpful even late at night! Breakfast was well stocked and kept clean! We liked the Kohler faucets ! Clean room and bathroom! Pool and hot tub also clean! The staff went above and beyond to ensure we enjoyed our stay. We will be returning !
Comment from Hotel Management
Oct 25, 2016 by Ehavlin, Hotel Management
Thank you co much for such amazing comments! Our guest service agents really are the best at showing what true southern hospitality is all about feedback like yours really lets them know they are being noticed. Our housekeeping team is second to none at keeping everything so clean and comfortable while always keeping a lookout at what can better our guests' experience. Thank you again and we can not wait for your return visit.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel near everything

Posted Oct 13, 2016
We enjoyed our stay . However I would not recommend the beds.. too hard and high
Comment from Hotel Management
Oct 14, 2016 by Ehavlin, Hotel Management
Thank you so much for your feedback. We are very happy to know that you had such an enjoyable stay. Rest assured that your suggestion will absolutely be taken into consideration. Thank you again and we hope to see you again soon!