Ratings based on 1,599 Verified Reviews

3.4 out of 5
71% of guests recommend
3.5 Room cleanliness
3.6 Service & staff
3.3 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from Murfreesboro, Tn

Good location

Posted Jul 17, 2017
Close to everything but don't expect a 5 star hotel for this price. We were on a budget so this place was fine, but will upgrade to a nicer place next time.
Comment from Hotel Management
Jul 20, 2017 by dee, Hotel Management
Dear Guest, Thank you for taking the time out of your schedule and share your experience regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response by continuing to focus on making each and every guest experience the best it can be. We hope to be of service to you in the future. Again, thank you for comment, Sincerely, General Manager MICROTELINN & SUITE - GATLINBURG 865-436-0107
2 out of 5
by A verified traveler from Tampa

Easy walk to downtown

Posted Jul 6, 2017
Pros: Location, parking, wifi
Cons: Condition of room...room needs painting; bathroom needs updating; carpet damp; hallway smells of smoke; breakfast room very small
Location: Location is great...right by Main Street in Gatlinburg with lots of shops, restaurants. National Park very close.
Great location within steps of downtown; free parking; free wifi worked great; breakfast is only carbs. Room is large with a frig but needs some serious updating and painting. Carpet felt damp. Hallway smells like smoke. Staff very pleasant.
Comment from Hotel Management
Jul 7, 2017 by DEE, Hotel Management
Dear Guest, Thank you for choosing Microtel Inn & Suite by Wyndham for all your lodging needs. Thank you for bringing to our attention the problems you encountered at out hotel. We apologize for any inconvenience this may have caused you. We strive to offer you the best possible experience as a guest of our hotel. The issues that were brought to our attention were addressed immediately with the front desk & housekeeper. It is only through guest feedback that we are able to continually improve upon the accommodations and services that we offer. We didn’t know about your situation until we read your comment. We sincerely appreciate your patronage and hope you will give us an opportunity to better serve you in the future by offering our usual hospitality. Yours truly, Ms. DEE General Manager Microtelinn & suite Gatlinburg 865-436-0107
1 out of 5
by A verified traveler from Waukesha, WI

Dirty and worn

Posted Jun 28, 2017
Pros: The rate was decent.
Cons: Cleanliness and condition of the rooms and overall facility.
Location: Walking distance to the main strip in Gatlinburg - which may be why we found it filled with drunk guests when we arrived late at night.
We booked a stay at this hotel through Expedia because the photos looked pretty nice. When we arrived and checked in, we found the halls and rooms to be disgusting -- stains on the carpets and pull-out bed and trash in the hallways. The halls were also filled with the sounds of drunk guests. Though that particular issue was beyond the hotel's control, it was clear to us that this was not the right place to stay with a family of young kids. We left and found other accommodations. Thankfully, Mia at Expedia was able to help get our stay refunded. For that reason, I'm glad we booked through Expedia, but I'm disappointed that we didn't get a better sense of the hotel until we were actually there.
Comment from Hotel Management
Jul 1, 2017 by DEE, Hotel Management
Dear Guest, Thank you for choosing Microtel Inn & Suite by Wyndham for all your lodging needs. Thank you for bringing to our attention the problems you encountered at out hotel. We apologize for any inconvenience this may have caused you. We strive to offer you the best possible experience as a guest of our hotel. The issues that were brought to our attention were addressed immediately with the front desk & housekeeper. It is only through guest feedback that we are able to continually improve upon the accommodations and services that we offer. We didn’t know about your situation until we read your comment. We sincerely appreciate your patronage and hope you will give us an opportunity to better serve you in the future by offering our usual hospitality. Yours truly, Ms. DEE General Manager Microtelinn & suite Gatlinburg 865-436-0107
2 out of 5
by A verified traveler

Posted Jun 23, 2017
The breakfast was terrible. Nothing hot just beagles and cereal. No pool. Run down. Will not be returning
Comment from Hotel Management
Jun 24, 2017 by DEE, Hotel Management
Dear Guest, Thank you for choosing Microtel Inn & Suite by Wyndham for all your lodging needs. Thank you for bringing to our attention the problems you encountered at out hotel. We apologize for any inconvenience this may have caused you. We strive to offer you the best possible experience as a guest of our hotel. The issues that were brought to our attention were addressed immediately with the front desk & housekeeper. It is only through guest feedback that we are able to continually improve upon the accommodations and services that we offer. We didn’t know about your situation until we read your comment. We sincerely appreciate your patronage and hope you will give us an opportunity to better serve you in the future by offering our usual hospitality. Yours truly, Ms. DEE General Manager Microtelinn & suite Gatlinburg 865-436-0107
5 out of 5
Recommended
for Everyone
by A verified traveler from Berea, KY

Pretty good for the price!

Posted May 31, 2017
The lady that checked us in had NO personality. But She was ok. Room was clean except for a cup under the bed. AC worked great. Location was amazing for the price! NO bugs! We really liked the covered parking. Breakfast was as described.
Comment from Hotel Management
May 31, 2017 by dee, Hotel Management
Dear Guest, Thank you for choosing Microtel Inn & Suite by Wyndham for all your lodging needs. Thank you for bringing to our attention the problems you encountered at out hotel. We apologize for any inconvenience this may have caused you. We strive to offer you the best possible experience as a guest of our hotel. The issues that were brought to our attention were addressed immediately with the front desk & housekeeper. It is only through guest feedback that we are able to continually improve upon the accommodations and services that we offer. We didn’t know about your situation until we read your comment. We sincerely appreciate your patronage and hope you will give us an opportunity to better serve you in the future by offering our usual hospitality. Yours truly, Ms. DEE General Manager Microtelinn & suite Gatlinburg 865-436-0107
3 out of 5
Recommended
for Everyone
by A verified traveler from middlesex,nc

Close to the convention center.

Posted May 29, 2017
The price is too high for what you get. The breakfast bar is almost non-existent. Otherwise it is convenient for Gatlinburg.
Comment from Hotel Management
May 29, 2017 by DEE, Hotel Management
Dear Guest, Thank you for choosing Microtel Inn & Suite by Wyndham for all your lodging needs. Thank you for bringing to our attention the problems you encountered at out hotel. We apologize for any inconvenience this may have caused you. We strive to offer you the best possible experience as a guest of our hotel. The issues that were brought to our attention were addressed immediately with the front desk & housekeeper. It is only through guest feedback that we are able to continually improve upon the accommodations and services that we offer. We didn’t know about your situation until we read your comment. We sincerely appreciate your patronage and hope you will give us an opportunity to better serve you in the future by offering our usual hospitality. Yours truly, Ms. DEE General Manager Microtelinn & suite Gatlinburg 865-4360107
5 out of 5
Recommended
for Everyone
by A verified traveler

Our hotel was great in location to everything

Posted May 21, 2017
The people were friendly and helpful the rooms were clean and comfortable
Comment from Hotel Management
May 25, 2017 by DEE, Hotel Management
Dear Guest, Thank you for taking the time out of your schedule and share your experience regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response by continuing to focus on making each and every guest experience the best it can be. We hope to be of service to you in the future. Again, thank you for comment, Sincerely, General Manager MICROTELINN & SUITE - GATLINBURG 865-436-0107
3 out of 5
Recommended
for Everyone
by A verified traveler from Gatlinburg, TN

Microtel hotel was ok.

Posted May 10, 2017
Pros: The room was very small, but accommodates only 2 people.
Cons: A microwave is needed in every room with a refrigerator and the complimentary breakfast could be a lot better.
Location: The location was great. It was in the middle of everything. We were able to walk to just about everything on the strip.
The room was comfortable, but don't understand how they have a refrigerator and not a microwave. The light went out for some reason. I was not too happy about that. However, the break room was too small and not worth the wait. The quality of the breakfast was poor.
Comment from Hotel Management
May 11, 2017 by DEE, Hotel Management
Dear Guest, Thank you for choosing Microtel Inn & Suite by Wyndham for all your lodging needs. Thank you for bringing to our attention the problems you encountered at out hotel. We apologize for any inconvenience this may have caused you. We strive to offer you the best possible experience as a guest of our hotel. The issues that were brought to our attention were addressed immediately with the front desk & housekeeper. It is only through guest feedback that we are able to continually improve upon the accommodations and services that we offer. We didn’t know about your situation until we read your comment. We sincerely appreciate your patronage and hope you will give us an opportunity to better serve you in the future by offering our usual hospitality. Yours truly, Ms. DEE General Manager Microtelinn & suite Gatlinburg 865-436-0107
3 out of 5
by Sherrele

Posted Apr 19, 2017 on Hotels
Comment from Hotel Management
Apr 22, 2017 by DEE, Hotel Management
Dear Guest, Thank you for choosing Microtel Inn & Suite by Wyndham for all your lodging needs. Thank you for bringing to our attention the problems you encountered at out hotel. We apologize for any inconvenience this may have caused you. We strive to offer you the best possible experience as a guest of our hotel. The issues that were brought to our attention were addressed immediately with the front desk & housekeeper. It is only through guest feedback that we are able to continually improve upon the accommodations and services that we offer. We didn’t know about your situation until we read your comment. We sincerely appreciate your patronage and hope you will give us an opportunity to better serve you in the future by offering our usual hospitality. Yours truly, Ms. DEE General Manager Microtelinn & suite Gatlinburg 865-436-0107
5 out of 5
by Melissa

Posted Apr 17, 2017 on Hotels
My husband and I enjoyed the hotel. Great location, price and customer service was great. Only disappointment was the breakfast. Very little to pick from. Ended up eating out for breakfast.
Comment from Hotel Management
Apr 20, 2017 by DEE, Hotel Management
Dear Guest, Thank you for choosing Microtel Inn & Suite by Wyndham for all your lodging needs. Thank you for bringing to our attention the problems you encountered at out hotel. We apologize for any inconvenience this may have caused you. We strive to offer you the best possible experience as a guest of our hotel. The issues that were brought to our attention were addressed immediately with the front desk It is only through guest feedback that we are able to continually improve upon the accommodations and services that we offer. We didn’t know about your situation until we read your comment. We sincerely appreciate your patronage and hope you will give us an opportunity to better serve you in the future by offering our usual hospitality. Yours truly, Ms. DEE General Manager Microtelinn & suite Gatlinburg 865-436-0107