Walking distance to the main shopping strip
Posted Jan 28, 2017
Upon arrival, check in was fast and easy. Our room was on the second floor, by the exit door. We noticed that that door had been broken, so security was an issue right off the bat! The room needed a paint job, and a new floor (there seemed to be a hole under the carpet). The bed was comfortable, the shower was refreshing, and the view was spectacular! Besides the outside door being unable to be locked, our stay was ok. If we had stayed longer (one night), I would have went to different hotel.
Comment from Hotel Management
Jan 31, 2017 by DEE, Hotel Management
Thank you for choosing Microtel Inn & Suite by Wyndham for all your lodging needs. Thank you for bringing to our attention the problems you encountered at out hotel. We apologize for any inconvenience this may have caused you.
We strive to offer you the best possible experience as a guest of our hotel. The issues that were brought to our attention were addressed immediately with the front desk & housekeeper.
It is only through guest feedback that we are able to continually improve upon the accommodations and services that we offer. We didn’t know about your situation until we read your comment.
We sincerely appreciate your patronage and hope you will give us an opportunity to better serve you in the future by offering our usual hospitality.
Microtelinn & suite Gatlinburg