Posted Oct 11, 2016
From the pictures, I was expecting a mediocre-semi nice hotel and room, especially for $110/night. That was not what I got. First thing I noticed, the smells there are terrible. The decor of the hallways is way outdated. The room on initial thought was it was updated, and nicer than anything in the hotel. I had a single queen room, and it was tiny. My son and I barely had any room to walk around, and we were always right on top of each other. We both woke up each morning coughing and congested A LOT. I'm not sure what that was from because it didn't seem to be dusty. Another thing about the room is that so many things were falling apart (the bathroom door didn't latch or lock, the shower/bath "stopper" was broken off and laying on the side of the tub, the curtains broke the first time we tried to shut them). Two other issues, the door to the outside stairs stayed open at all times. Literally open, you didn't need a key to just walk right up the stairs and into the hotel from the road...frightening. Also, the covered parking here, it's awful. Everything was terrible, y'all. I've never left a review in my life but I felt the need to enlighten people on this hotel. I am going to contact corporate as well and let them know either the rates need to change or they need to put some love into this location. I was extremely disappointed.
Comment from Hotel Management
Oct 29, 2016 by dee, Hotel Management
Thank you for choosing Microtel Inn & Suite by Wyndham for all your lodging needs. Thank you for bringing to our attention the problems you encountered at out hotel. We apologize for any inconvenience this may have caused you.
We strive to offer you the best possible experience as a guest of our hotel. The issues that were brought to our attention were addressed immediately with the front desk & housekeeper.
It is only through guest feedback that we are able to continually improve upon the accommodations and services that we offer. We didn’t know about your situation until we read your comment.
We sincerely appreciate your patronage and hope you will give us an opportunity to better serve you in the future by offering our usual hospitality.
Microtelinn & suite Gatlinburg