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Reviews of Mountain House Inn

2 out of 5
Mountain House Inn
247 Newton Lane, Gatlinburg, TN

Reviews

7.6

Good

Rating 10 - Excellent. 367 out of 1003 reviews" "
Rating 8 - Good. 305 out of 1003 reviews" "
Rating 6 - Okay. 161 out of 1003 reviews" "
Rating 4 - Poor. 80 out of 1003 reviews" "
Rating 2 - Terrible. 90 out of 1003 reviews" "

7.4/10

Cleanliness

8.2/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

4/10 Poor

Reggie

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The rooms do not looks as advertised and there were some pluming issues in the shower, but the staff was nice.
Stayed 1 night in Apr 2024
Response from LSO on Apr 17, 2024
Thank you for staying with us!

10/10 Excellent

Hannah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for walking distance
Stayed 2 nights in Feb 2024
Response from LSO on Apr 15, 2024
Thank you for staying with us!

8/10 Good

Shannon, Soddy Daisy

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the closeness to the aquarium!
Stayed 2 nights in Apr 2024
Response from LSO on Apr 16, 2024
Thank you for staying with us!

10/10 Excellent

DAVID

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything shop,food etc
Stayed 4 nights in Apr 2024
Response from LSO on Apr 9, 2024
Thank you for staying with us!

8/10 Good

James

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
NA
Stayed 4 nights in Apr 2024
Response from LSO on Apr 8, 2024
Thank you for staying with us!

2/10 Terrible

Debra

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
The room was filthy sheets dirty floor dirty terrible . I did not stay and asked for a refund since the condition of the rooms were terrible.
Stayed 1 night in Apr 2024
Response from Gail on Apr 6, 2024
What room were you in?

4/10 Poor

rodney

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 2 nights in Mar 2024
Response from Gail on Apr 6, 2024
We are sorry for your experience. We refunded you.

8/10 Good

Whitney

Liked: Cleanliness, staff & service, property conditions & facilities
Location is awesome!!!
Stayed 1 night in Mar 2024
Response from Gail on Apr 6, 2024
Thank you for your review

10/10 Excellent

Lori

Stayed 3 nights in Mar 2024
Response from Gail on Apr 4, 2024
Thank you for your review

8/10 Good

Kenny

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great price for a Motel right by Anakesta on the strip in Gatlinburg.
Stayed 2 nights in Mar 2024
Response from Gail on Apr 4, 2024
Thank you for your review

2/10 Terrible

Mark

Disliked: Cleanliness, property conditions & facilities
Toilet was not cleaned from previous user who had some gastrointestinal event in the toilet. Hair in the shower. Almost slept in my car.
Stayed 1 night in Mar 2024
Response from Gail on Apr 4, 2024
Did you report the issue to the front desk? We would have made housekeeping come back in and re-do the room. They are in training and we are making them re-do what the forget to do. We are sorry about that.

6/10 Okay

Maria

Vintage feel it was homey
Stayed 1 night in Mar 2024
Response from Gail on Mar 28, 2024
Thank you for your review.

10/10 Excellent

Michael

Liked: Cleanliness, property conditions & facilities
Excellent price, super friendly staff.
Stayed 1 night in Mar 2024
Response from Gail on Mar 30, 2024
Thank you for your review

8/10 Good

Chris

Liked: Cleanliness, staff & service
Nice stay. It's not the 4 Seasons but it worked for us. Little outdated but for a family on a budget it was great! I'll stay here again. Convenient walk to most everything in Gatlinburg.
Stayed 2 nights in Mar 2024
Response from Gail on Mar 28, 2024
Thank you for your review

6/10 Okay

michele

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff was super friendly. The room did its job but it could use a good cleaning. Located in a great spot
Stayed 2 nights in Mar 2024
Response from LSO on Mar 26, 2024
Thank you for staying with us!

10/10 Excellent

Samantha

Stayed 2 nights in Mar 2024
Response from LSO on Apr 15, 2024
Thank you for staying with us!

6/10 Okay

Kou

Stayed 1 night in Mar 2024
Response from Gail on Apr 12, 2024
Thank you for your review

10/10 Excellent

Darryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Mar 2024
Response from Gail on Mar 14, 2024
Thank you for your review Darryl.

8/10 Good

Charity

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
They had our names taped to the door for check in. Have never had that before, but the property was nice for the price.
Stayed 2 nights in Mar 2024
Response from LSO on Mar 11, 2024
Thank you for staying with us!

2/10 Terrible

Sheila

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We were given a room.by the pool and on same level as pool. I wanted to share a picture of the nasty pool water right outside of our room with mosquito larvae. Nasty opaque green water.
Stayed 2 nights in Mar 2024
Response from LSO on Mar 11, 2024
Thank you for staying with us. Our pools do not open until the Memorial Day weekend.

10/10 Excellent

Charles

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extremely polite and helpful. Would definitely recommend
Stayed 2 nights in Mar 2024
Response from LSO on Mar 4, 2024
Thank you for staying with us!

6/10 Okay

Mary

Traveled with family
Liked: Staff & service
Short Walking distance to Main Street
Stayed 2 nights in Feb 2024
Response from Gail on Feb 23, 2024
Thank you for your review, Mary. We are working to improve things for our guests.

10/10 Excellent

Jessy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean affordable and walking distance to everything!
Stayed 2 nights in Feb 2024
Response from LSO on Feb 19, 2024
Thank you for staying with us! We look forward to seeing you all again soon!

6/10 Okay

Jim

Traveled with family
Disliked: Amenities
Close to downtown
Stayed 1 night in Feb 2024
Response from LSO on Feb 19, 2024
Thank you for staying with us!

10/10 Excellent

Taylor

Liked: Cleanliness, staff & service, property conditions & facilities
Liked
Stayed 1 night in Feb 2024
Response from LSO on Feb 12, 2024
Thank you for staying with us! We look forward to seeing you all again soon!

8/10 Good

Pikul

Liked: Cleanliness
Stayed 2 nights in Dec 2023
Response from LSO on Jan 15, 2024
Thank you for staying with us!

8/10 Good

Indira

Liked: Cleanliness, staff & service, property conditions & facilities
All was good
Stayed 1 night in Dec 2023
Response from LSO on Jan 15, 2024
Thank you for staying with us!

10/10 Excellent

Verified traveler

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from LSO on Jan 15, 2024
Thank you for staying with us!

10/10 Excellent

GAUTAM

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from LSO on Jan 3, 2024
Thank you for staying with us!

10/10 Excellent

stacy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from LSO on Jan 3, 2024
Thank you for staying with us!

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Excellent location
Excellent location. Good place to stay for quick and easy access to downtown! Basic room with no amenities but a safe neighborhood! If youre looking for a room for sleeping, its perfect.
Stayed 3 nights in Dec 2023
Response from LSO on Jan 1, 2024
Thank you for staying with us! We look forward to seeing you all again soon!

8/10 Good

Nicole

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Great location, great price but you get what you pay for. Everything was clean(bathroom, sheets, towels, sink), but carpet was stained, hole in bathroom door(from where someone had kicked it), chairs stained. Check in and front desk awesome
Stayed 2 nights in Dec 2023
Response from LSO on Jan 1, 2024
Thank you for staying with us!

10/10 Excellent

REGGIE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from LSO on Jan 1, 2024
Thank you for staying with us!

2/10 Terrible

Tabatha

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was hard to get too. The sheets had not been changed, the heat didn't work good. Would nevervstay there again. Definitely wouldn't recommend. Stay away !!!
Stayed 1 night in Dec 2023
Response from LSO on Feb 12, 2024
Thank you for staying with us. If you would have let us know there was an issue we would have taken care of your issues or moved you to another room that was ground level. We have no reports from you 1 night stay that there was an issue.

10/10 Excellent

Anthony

Stayed 1 night in Dec 2023
Response from LSO on Jan 1, 2024
Thank you for staying with us!

2/10 Terrible

Steven

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I think I got herpes taking a shower! Place was absolutely disgusting! Didn’t even want to walk around without shoes on so I bought sandals to shower in and then a comforter to put on the bed so I wouldn’t get bedbugs. The worst part is it was one of the most expensive hotels I’ve stayed in. Not because it was nice but because it had good location. With massive upgrades this place could actually earn 2 stars.
Stayed 1 night in Oct 2023
Response from LSO on Dec 27, 2023
Hello, you all stayed 1 night in October and only paid 109.00 for the night. In Gatlinburg in October. We are a small family owned motel that is in need of an update but our rates reflects that. We had no complaints from you about anything in your room. If there was any issues why would you have not complained then instead of waiting over 3 months to write a review.

8/10 Good

Patricia

Liked: Staff & service
Stayed 1 night in Dec 2023
Response from LSO on Dec 26, 2023
Thank you for staying with us!

6/10 Okay

Joseph

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Probably wouldn't stay again.
Bed and pillows were comfortable. Carpet was stained. Bedspread had quite a few stains. Could use a good washing. The couch had what looked like fine shreds of paper all over it. The bathtub could use new caulking all around it. It took awhile for the water to get warm enough to shower and even then, it wasn't as warm as I like it. Location is nice and within walking distance of the shopping and restaurants.
Stayed 3 nights in Dec 2023
Response from LSO on Dec 19, 2023
Thank you for staying with us!

4/10 Poor

Deepak

Traveled with group, Traveled with family
Disliked: Cleanliness, property conditions & facilities
Our stay was okay, the receptionist was friendly. But the room wasn't very clean, and the blankets were dirty, which was a bit disappointing. I hope they will improve it for others.
Stayed 2 nights in Dec 2023
Response from LSO on Dec 18, 2023
Thank you for staying with us. We will take this issue up with our housekeeping department.

2/10 Terrible

Michael

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
So dirty we left in 30 minutes. No one was there to help us . The beds were made but not changed from the last guest because there was hair and dirt in the sheets. Bugs in room.
Stayed 2 nights in Dec 2023
Response from LSO on Dec 18, 2023
After hours we do have a number on the door for you to call if there is an issue.

8/10 Good

Daniel

Stayed 1 night in Dec 2023
Response from LSO on Dec 18, 2023
Thank you for staying with us! We look forward to seeing you all again soon!

10/10 Excellent

Cheryl

Stayed 3 nights in Dec 2023
Response from LSO on Jan 3, 2024
Thank you for staying with us!

4/10 Poor

Jesse

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Great place to stay if you just need a place to sleep. The room was very basic. Floors were dirty upon arrival, they did not sweep or mop or vacuum. The room had a big tub but you could not use it because they haven’t fixed a leak. The sink wouldn’t drain either so we had to take the stopper out for it to drain.
Stayed 2 nights in Dec 2023
Response from LSO on Dec 13, 2023
Thank you for staying with us. We don't rent those rooms out for jacuzzi rooms right now due to the drain being broken loose under the stair well and our rate reflects that. However, they are larger than our normal king room that you booked and they also have a 60" TV. Most people are glad to have the bigger room. If you would have let us know there was an issue we would have tried to fix them.

10/10 Excellent

Sheila

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
We will be back
Great location nice room great for the price
Stayed 1 night in Dec 2023
Response from LSO on Dec 11, 2023
Thank you for staying with us! We look forward to seeing you all again soon!

6/10 Okay

James

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from LSO on Dec 11, 2023
Thank you for staying with us!

6/10 Okay

Irving

Traveled with group
Stayed 1 night in Dec 2023
Response from LSO on Dec 11, 2023
Thank you for staying with us!

10/10 Excellent

Jesus

Traveled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Gail on Dec 9, 2023
Thank you for your review

8/10 Good

Kim

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to downtown Gatlinburg. Clean and friendly. Good experience and would book this location again. Very affordable.
Stayed 3 nights in Dec 2023
Response from Gail on Dec 9, 2023
Thank you for your review

8/10 Good

Karen

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Motel is very nice and convenient but noisy
Stayed 1 night in Dec 2023
Response from LSO on Dec 7, 2023
Thank you for staying with us!

8/10 Good

Flavia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from LSO on Dec 7, 2023
Thank you for staying with us!