Indoor pool, seasonal outdoor pool, pool umbrellas, sun loungers

Reviews of Music Road Resort Hotel and Inn

2.5 out of 5
Music Road Resort Hotel and Inn
303 Henderson Chapel Rd, Pigeon Forge, TN

Reviews

8.8

Excellent

Rating 10 - Excellent. 993 out of 1706 reviews" "
Rating 8 - Good. 429 out of 1706 reviews" "
Rating 6 - Okay. 163 out of 1706 reviews" "
Rating 4 - Poor. 77 out of 1706 reviews" "
Rating 2 - Terrible. 44 out of 1706 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Austin

Traveled with family and small children
Liked: Staff & service
The house keeping team went above and beyond in providing towels soaps ect great team there!
Stayed 5 nights in Mar 2024

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Mar 2024
Response from Chris on Mar 27, 2024
We are so glad to hear everything was great for you! We can't wait to see you again.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Outstanding staff, breakfast was great
Stayed 3 nights in Mar 2024
Response from Chris on Mar 24, 2024
We are glad to hear everything was great during your visit with us! Thank you for the feedback.

2/10 Terrible

Lori

Disliked: Cleanliness, staff & service, property conditions & facilities
Response from Chris on Mar 26, 2024
I am so sorry to hear your visit did not go as expected, if you need any further assistance from our management team please reach out to us.

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Great place and clean
Stayed 1 night in Mar 2024
Response from Chris on Mar 20, 2024
Thank you for the perfect score!

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great and easy access
Stayed 3 nights in Mar 2024
Response from Chris on Mar 20, 2024
Thank you for the perfect score!

8/10 Good

Kim

Traveled with family and small children, Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The facilities were fabulous! Clean room, friendly housekeeping staff, yummy breakfast, and my children loved both pools!!! Our only complaint was the front desk staff… they were not friendly or accommodating at all! Customer service training is definitely needed!
Stayed 3 nights in Mar 2024
Response from Chris on Mar 20, 2024
We appreciate the feedback and are happy to hear that the majority of your stay was great. I have alerted the appropriate managers to review your concern, if you would like to discuss further please reach out to us.

10/10 Excellent

Timothy

Liked: Staff & service, property conditions & facilities
Very clean and staff was excellent even let us check back into old room for another night after checkout
Stayed 1 night in Mar 2024
Response from Chris on Mar 20, 2024
We are glad to hear everything was great during your visit with us! Thank you for the feedback.

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room! Great location.
Stayed 1 night in Mar 2024
Response from Cindy on Mar 13, 2024
Thank you for staying with us!

8/10 Good

Timothy, Sanford

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
WE LIKED THE BREAKFAST THAT WAS PROVIDED. IT ALLOWS US TO NOT MAKE A CHOICE ON WHERE TO GO. VERY HELPFUL. WHAT WE DISLIKE ABOUT WAS THE FITNESS CENTER WAS DOWN AS WELL AS DIDNT ALLOW FOR LATE CHECKOUT. WE JUST NEEDED 2 MORE HOURS. AS WELL AS THE CONSTRUCTION WAS GOING ON. I KNOW IT NEEDS TO GET DOWN BUT THERE SHOULD BE TIME LIMITS WHEN TO WORK AND NOT.
Stayed 3 nights in Mar 2024
Response from Chris on Mar 20, 2024
We appreciate the feedback and are happy to hear that the majority of your stay was great. I have alerted the appropriate managers to review your concern, if you would like to discuss further please reach out to us.

10/10 Excellent

Jacqueline, West Seneca

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel
Stayed 1 night in Mar 2024
Response from Cindy on Mar 9, 2024
Thank you for choosing Music Road Resort for your stay!

10/10 Excellent

Courtney

Stayed 1 night in Mar 2024
Response from Chris on Mar 24, 2024
We are glad to hear everything was great during your visit with us! Thank you for the feedback.

4/10 Poor

Jack

Traveled with family and small children, Traveled with family
Liked: Staff & service
Housekeeping did not make the beds or leave soap or shampoo.
Stayed 3 nights in Feb 2024
Response from Front desk manager on Mar 4, 2024
Thank you for your feedback.

10/10 Excellent

stephen

Stayed 2 nights in Feb 2024
Response from Chris on Mar 20, 2024
Thank you for the perfect score!

8/10 Good

Hugo

Liked: Cleanliness, staff & service, property conditions & facilities
Great location for most attractions in Pigeon forge.
Stayed 1 night in Feb 2024
Response from Front desk manager on Feb 21, 2024
Thank you for choosing us.

8/10 Good

Lisa

Traveled with family
We enjoyed our stay.
Stayed 4 nights in Feb 2024
Response from Front desk manager on Feb 20, 2024
Thank you for choosing us.

8/10 Good

Sarah

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed how clean the hotel was and the rooms had very spacious bathrooms. I also loved the free breakfast because I feel like that hotels don’t do it as much as they used to. My only complaint is the indoor pool. I’m not sure if it was poor ventilation or chemical overload, but my kids would have red skin and cough while swimming. I sat in the pool area and did not swim, but my eyes would burn.
Stayed 3 nights in Feb 2024
Response from Front desk manager on Feb 20, 2024
Thank you for choosing us.

8/10 Good

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Front desk manager on Feb 20, 2024
Thank you for choosing us.

10/10 Excellent

Nena

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was amazing
Stayed 1 night in Feb 2024
Response from Front desk manager on Feb 20, 2024
Thank you for choosing us.

10/10 Excellent

Angel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Front desk manager on Jan 30, 2024
Thank you for choosing us.

8/10 Good

Charles

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
My wife & I love Music Road. We have stayed here many times & overall it is exceptionally great. The only negative issue we had this time is that our mattress was extremely saggy & mushy. Hoping they will take note & get new mattresses.
Stayed 1 night in Jan 2024
Response from Front desk manager on Jan 16, 2024
Thank you for your feedback and letting us know about the mattress. We will have our department look at this.

6/10 Okay

Jodi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms had almost none of the standard conveniences found in most hotel rooms. No hairdryer, one bar of soap, no kleenex, no hooks on the bathroom door or walls for clothes, no cups (plastic or other) for brushing teeth, no notepad/pen. It was bare bones. The shower head was awful - it sprayed like someone holding a thumb on a water hose. The room was very clean but the walls very thin. I could hear people’s footsteps in the hall above us and every little sound made by people in our own hallway. The lobby was beautiful and welcoming with a big fireplace and the staff was friendly. I personally won’t stay here again though because of all the corners cut in the rooms. It makes me concerned about what costs are being cut that are unseen.
Response from Front desk manager on Jan 15, 2024
A member of our management team will be reaching out to you.

10/10 Excellent

Ariel, Hialeah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect t this hotel.
Stayed 4 nights in Dec 2023
Response from Front desk manager on Jan 9, 2024
Thank you for choosing us.

8/10 Good

Willie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
fitness equipment was broken, and hot tub and fitness were at different location
Stayed 3 nights in Dec 2023
Response from Front desk manager on Jan 9, 2024
Thank you for your feedback and letting us know about the fitness equipment.

10/10 Excellent

keyla

Stayed 2 nights in Jan 2024
Response from Front desk manager on Jan 9, 2024
Thank you for choosing us.

10/10 Excellent

Sebrina

Stayed 2 nights in Dec 2023
Response from Front desk manager on Jan 30, 2024
Thank you for choosing us.

10/10 Excellent

Jeffery, Alston

Stayed 4 nights in Dec 2023
Response from Front desk manager on Jan 9, 2024
Thank you for choosing us.

10/10 Excellent

Sheena

Stayed 1 night in Jan 2024
Response from Front desk manager on Jan 5, 2024
Thank you for choosing us.

6/10 Okay

michael

Disliked: Property conditions & facilities
Response from Front desk manager on Jan 30, 2024
Thank you for choosing us.

10/10 Excellent

Daniel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We truly enjoyed our stay. Could not have asked for a better place to stay. My kids enjoyed their stay as well. We definitely enjoyed the balcony over looking the creek and town. Will come back soon.
Stayed 3 nights in Dec 2023
Response from Front desk manager on Feb 5, 2024
Thank you for choosing us.

10/10 Excellent

Jean

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed the indoor pool, breakfast, the decor, the cleanliness and the staff were very professional.
Stayed 1 night in Dec 2023
Response from Front desk manager on Dec 29, 2023
Thank you for choosing us.

10/10 Excellent

Anthony

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Front desk manager on Dec 29, 2023
Thank you for choosing us.

10/10 Excellent

Joshua

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Weekend trip was wonderful everyone was friendly place was clean & quiet. Breakfast was good as well. Definitely will come back
Stayed 1 night in Dec 2023
Response from Front desk manager on Dec 29, 2023
Thank you for choosing us.

10/10 Excellent

Matthew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice places to stay at very clean Smells very good Fireplacing room Hot tub Bathroom with shower Very nice experience....
Stayed 1 night in Dec 2023
Response from Front desk manager on Dec 29, 2023
Thank you for choosing us.

8/10 Good

Ranapratap

Response from Music Road Resort on Feb 7, 2024
Thank you for the review, was there any more feedback you would like to share with?

8/10 Good

Lauren

Liked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Front desk manager on Dec 29, 2023
Thank you for choosing us.

10/10 Excellent

SATHYAN

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Front desk manager on Dec 22, 2023
Thank you for choosing us.

10/10 Excellent

Kelci

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Real Life Hallmark Christmas Setting
Felt like walking into a little Christmas Village. Cozy environment with kind and friendly employees. Clean room and good breakfast options for the whole family!
Stayed 2 nights in Dec 2023
Response from Front desk manager on Dec 20, 2023
Thank you for choosing us.

8/10 Good

Allyson

Liked: Cleanliness, amenities, property conditions & facilities
We stayed at the Inn on the property. The room was good. A little dated and the walls were thin. I was woke numerous times throughout the night every night due to hearing people talking. They weren’t being obnoxious or anything, just normal talking. The breakfast was great with plenty of options every morning. The kids enjoyed the indoor pool which is open 24 hrs. The only negative there is there isn’t much lighting in the pool area. Staff was friendly. I wouldn’t say went out of their way but they were nice when you interacted with them.
Stayed 3 nights in Dec 2023
Response from Front desk manager on Dec 19, 2023
Thank you for choosing us.

10/10 Excellent

Heather

Liked: Staff & service, property conditions & facilities
Staff was friendly, rooms were nice. Perfect for my kids and I for the weekend.
Stayed 1 night in Dec 2023
Response from Front desk manager on Dec 19, 2023
Thank you for choosing us.

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bed needs updating
Bed was too hard for my back otherwise it was a great hotel
Stayed 1 night in Dec 2023
Response from Front desk manager on Dec 19, 2023
Thank you for choosing us.

10/10 Excellent

Joyce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I could not have asked for better accommodations
Stayed 2 nights in Dec 2023
Response from Front desk manager on Dec 19, 2023
Thank you for choosing us.

10/10 Excellent

Maroline

Stayed 1 night in Dec 2023
Response from Front desk manager on Jan 9, 2024
Thank you for choosing us.

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Front desk manager on Dec 19, 2023
Thank you for choosing us.

10/10 Excellent

Kimberly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Front desk manager on Dec 12, 2023
Thank you for choosing us.

10/10 Excellent

Jose Luis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente opción para hospedarse. Muy bien servicio y muy buena ubicación. Mi esposa y yo estamos muy satisfechos. Gracias
Stayed 1 night in Dec 2023
Response from Front desk manager on Dec 12, 2023
Thank you for choosing us.

8/10 Good

Robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Front desk manager on Dec 12, 2023
Thank you for choosing us.

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Front desk manager on Dec 5, 2023
Thank you for choosing us.

10/10 Excellent

Susanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Front desk manager on Dec 4, 2023
Thank you for choosing us.

8/10 Good

Lenae

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very nice. It was clean, the rooms were a good size, and the breakfast was yummy.
Stayed 1 night in Nov 2023
Response from Front desk manager on Nov 29, 2023
Thank you for choosing us.