We thoroughly enjoyed our stay in downtown Gatlinburg at this resort. Gavin had perfect customer service when accommodating us. Checking into our hotel, we were checked in on time. This was exceptional considering how packed this hotel was and the downtown area. The hotel met all of our needs when asking for towels, toiletries, and even housekeeping needs. They went above and beyond to make sure that we were cared for. The hotel itself had many amenities like a fireplace, two sinks in the room, a kitchen table, a balcony, breakfast, and it is in a prime location of Gatlinburg. You are directly across the street from Ober. The owner and his son were very very friendly and made our stay enjoyable. We were very impressed how well this hotel was run from a business standpoint. We usually stay around this time of year and no other hotel has been this phenomenal as this hotel is with care and dedicated service we received. We plan on coming back and appreciated feeling like we were part of the family at this hotel.