Ratings based on 206 Verified Reviews
They paid and stayed. We double-checked.
3.6 Room cleanliness
3.7 Service & staff
3.5 Room comfort
3.2 Hotel condition
They paid and stayed.
by A verified traveler from UK
Reality Shock.Posted Oct 2, 2015
Cons: The whole building and rooms need a complete refit to bring it up to a reasonable standard.
Location: Good location and entertainment and restaurants.
I did not think that Hotels like this still existed. I booked on the ratings of the Hotel and experience of other Quality Inns I have stayed at. The room was so dirty you had to wipe your feet on the way out. I killed two cockroaches in the bathroom. In a five night stay the bed was made only three times and I often had to go to reception to get coffee.
by A verified traveler from norwich uk
Don't be fooled by the free hot breakfastPosted Sep 19, 2015
Hot breakfast with no eggs no bacon no sausages no beans. But there is a toaster for you to toast bread. The indoor pool area is more like a bath and there is building work taking place all round the pool. Not a place I would recommend with better hotels in the area.
by A verified traveler from Raytown, MO
It was a great area.Posted Sep 16, 2015
The beds were do hard we left a day early. I had so much back pain from the bed. They didn't always replace the towels you used. It look like mold on the carpet near the fridge. No laundry facility yet, they are putting one in.
by A verified traveler
Poor hotel choicePosted Aug 10, 2015
Sheets had stains and the room smelled like cigarette smoke. This was supposed to be a smoke free room. Had to buy Febreze to mask the odor. I will not be returning to this hotel.
for Everyoneby A verified traveler from WV
Posted Aug 6, 2015
Pros: Cleanliness and also the only down fall was no ice in one of the machines and hot water come on later than 7 am. all else was good. Breakfast was ok.
Cons: Have the hot water come on earlier than 7 am
Location: The Island Dollywood Gatlinburg stores
Loved the hotel and trip. It was nice in Pigeon Forge and loved The Island.
for Everyoneby A verified traveler from west virginia
Close to everything we were doing.Posted Aug 4, 2015
Hotel was great, clean which is the main thing to me.
for Everyoneby A verified traveler from centertown ky
Posted Aug 1, 2015
It was average, and friendly had good breakfast. Close to the attractions, pool could have been better, but they was adding more to the outside to make the pool better.
for Everyoneby A verified traveler from paris
Hôtel très bien situé. Piscine très sympaPosted Jul 29, 2015
Pros: La vue sur les Smoky Mountains
Cons: La literie. Et surtout le prix qui était très excessif
Location: Quartier super
Hôtel très bien situé. restaurant proche de l'hôtel et des Smocky Mountains
for Everyoneby A verified traveler from Indiana
Clean room, clean pool, hot breakfast.Posted Jul 27, 2015
It is not fancy but it's clean and that's what counts in my book plus a hot breakfast.
for Familiesby Suzanne from Knoxville
Pesky housekeeping, but will use againPosted Jul 12, 2015 on Hotels
Everything was great! I was especially pleased with the continental breakfast. The room was clean, updated, and comfortable. The other guests were quite at night. Hotel staff was friendly. My only complaint was that we had a late check out and put our "do not disturb" sign on the outside of the door, but the cleaning service ignored the sign, knocked on the door and attempted to enter the room at around 10 'til 10...regular check out is at 11, so that really perturbed me! Also, there is no good way to get in and out of the hotel onto the roadway as there is no light. It was really risky/scary trying to get into the far lane of traffic when we were on our way to Dollywood!