Suite, 1 King Bed, Non Smoking, Fireplace (No Pets) | Premium bedding, desk, iron/ironing board, rollaway beds

Reviews of Quality Inn & Suites

2.5 out of 5
Quality Inn & Suites
401 Hemlock Street, Gatlinburg, TN

Reviews

7.6

Good

Rating 10 - Excellent. 325 out of 1009 reviews" "
Rating 8 - Good. 358 out of 1009 reviews" "
Rating 6 - Okay. 175 out of 1009 reviews" "
Rating 4 - Poor. 91 out of 1009 reviews" "
Rating 2 - Terrible. 60 out of 1009 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

4/10 Poor

Bozena

Disliked: Staff & service, property conditions & facilities
old hotel needs renovation

6/10 Okay

Elisha

Traveled with partner
Disliked: Staff & service
Front lobby smelled terrible. Office person had the worst breath and was not very kind. Room was okay. Clean bedding and bathroom. Fixtures were wonky.
Stayed 1 night in Mar 2024

2/10 Terrible

Merrie

Disliked: Cleanliness, staff & service, property conditions & facilities
Would not stay again. Doors broken with wood missing, scratched up wood work looked like a dog was left there. Breakfast free but not edible.
Stayed 2 nights in Mar 2024

8/10 Good

Ed

Liked: Amenities
No hot water in shower, elevator sometimes not operating
Stayed 2 nights in Mar 2024

10/10 Excellent

Sandra

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They had a nice dog place for dogs to go and do their business. Also, the breakfast was very good with lots to choose from! Loved sitting on my Balcony and enjoyed the coaster across the street! I really enjoyed my stay and the room was very clean! Thanks for keeping a clean and outstanding motel!
Stayed 6 nights in Mar 2024

2/10 Terrible

Alberto

Traveled with family and small children, Traveled with family
Disliked: Property conditions & facilities
Not clean
Stayed 1 night in Mar 2024

10/10 Excellent

Ed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice so far
Stayed 1 night in Mar 2024

10/10 Excellent

Guy

Traveled with family
Liked: Staff & service
The staff all smiled and took time to check me in and check me out so very very pleasant room clean and quiet
Stayed 1 night in Mar 2024

8/10 Good

Amy

Stayed 1 night in Feb 2024

10/10 Excellent

Gaby

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time definitely recommend if you want something walking distance from the parkway but still quite and peaceful
Stayed 3 nights in Feb 2024

6/10 Okay

Miguel

Liked: Cleanliness
Stayed 2 nights in Feb 2024

8/10 Good

Cherubim

Stayed 1 night in Feb 2024

2/10 Terrible

Maria

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Kelsey

Stayed 2 nights in Feb 2024

2/10 Terrible

amy

Stayed 1 night in Feb 2024

6/10 Okay

Tracy

Traveled with pets, Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The hotel room was clean enough, but dated. The hallway outside room was not indoors and it was dated and needs to be painted. You enter rooms from outside.stafg was helpful and friendly. Breakfast was hot, organized and had a good variety of breakfast foods. The hotel room did have a nice balcony with a nice view of the mountain coaster. Very convenient location to downtown Gatlinburg. You can walk or take the trolley, which is just down the hotel parking lot driveway and about one block away. That saves alot on parking.
Stayed 2 nights in Feb 2024

10/10 Excellent

Janelle

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The beautiful scenery.
Stayed 1 night in Feb 2024

6/10 Okay

James, Miami

Traveled with family
Fireplace was nice and easy to operate. Great balcony view.
Stayed 4 nights in Jan 2024

10/10 Excellent

Jeremiah

Traveled with group
Liked: Cleanliness, staff & service, amenities
It was a good stay
Stayed 2 nights in Feb 2024

10/10 Excellent

Tonya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great would def stay again!
Stayed 2 nights in Jan 2024

10/10 Excellent

Ronnie

Liked: Cleanliness
Stayed 1 night in Jan 2024

10/10 Excellent

Yunier

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bueno
Stayed 2 nights in Jan 2024

10/10 Excellent

jessica

Traveled with partner
Liked: Cleanliness
It definitely is not a fancy hotel everything was very basic but extremely convenient to walk where you want to go in Gatlinburg its close to all the shops and restaurants in town it was clean and quiet as well
Stayed 3 nights in Jan 2024

6/10 Okay

Susan

Traveled with family
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
Only one elevator
Stayed 1 night in Jan 2024

2/10 Terrible

Alessandra

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We picked a room with a fireplace and it barely worked. We called the front desk 2 different nights to take a look, the first night they said there was nobody available to look. The second night supposedly a maintenance man was sent and he never knocked on our door because the do not disturb was on the door, however if you were asked to come, why wouldn’t you knock on the door? Sounds like an excuse to me. The elevator broke down twice during our stay and we were on the 7th floor. The morning we checked out it was 9 degrees and we had to carry our luggage down the stairs, which is pretty much outdoors. All the front desk said is that there was nothing they could do or help with that situation.
Stayed 2 nights in Jan 2024

10/10 Excellent

ALICIA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

4/10 Poor

Robin

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Floor was dirty upon arrival. Part of the laminate on the floor was missing and created a potential injury incident if stepped on with bare feet. Molding was chipped and desperately needed painting. Wall in bathroom was peeling paint. The elevator broke down 2 out of 3 days. Maid service shorted up towels, no refills on amenities, and stranded us with no toilet tissue. Telling the desk clerk about issues was like talking to the wall. No apology, no genuine interest in the issue- blamed it on absent management and not knowing who to call. Told us to come get the toilet tissue ourselves. Stayed there twice and wasn’t satisfied either time. I’m done with this place.
Stayed 3 nights in Jan 2024

4/10 Poor

Nina

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is outdated. Also front desk is not very helpful. I had dirty sheets and bathroom. I had hair all over them. When i brought it to front desk attention they didnt even have 2 sets of sheets for me to change them myself. I asked to speak to the manager and he was nowhere to be found. The lady at the FD told me that he will call me to discuss the issue and yey nobody has called.
Stayed 1 night in Jan 2024

8/10 Good

Melanie

Stayed 2 nights in Jan 2024

2/10 Terrible

Samuel

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
If i could give this place a Zero i would. terrible stay, when we walked into the room the floor was extremely dirty and we even found a toe nail next to our bed. we complained everyday to the office and they never did anything about this. DO NOT STAY IN THIS HOTEL

8/10 Good

Karen M

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my second stay here. The beds are comfortable. I love having the fireplace in the room. Definitely need more parking, but everything was great.
Stayed 3 nights in Jan 2024

6/10 Okay

Mara

Traveled with family and small children
Disliked: Property conditions & facilities
Stayed 4 nights in Jan 2024

10/10 Excellent

Bobby

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room. Nice location
Stayed 1 night in Jan 2024

6/10 Okay

Jonathan, Navarre

Traveled with family
Disliked: Amenities
The fire place in the room was nice. The elevator was broken to get off on the second floor where the breakfast was.
Stayed 5 nights in Dec 2023

2/10 Terrible

Yashira

Stayed 3 nights in Dec 2023

8/10 Good

Jerome

Stayed 1 night in Jan 2024

2/10 Terrible

Heidi

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

4/10 Poor

Diamelis

Disliked: Staff & service
Stayed 3 nights in Dec 2023

2/10 Terrible

Joseph

Traveled with family
Disliked: Amenities
The pictures of this property do not come close to matching the quality of the property. We pulled back the covers and the sheets had poop stains on them. The floors were dirty and the building was dilapidated and in ill repair. The parking is absolutely horrendous. Would strongly suggest never visiting this property.
Stayed 1 night in Dec 2023

6/10 Okay

Lilian Cristina

Stayed 2 nights in Dec 2023

10/10 Excellent

Vivian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

6/10 Okay

Laura

Disliked: Property conditions & facilities
Stayed 2 nights in Dec 2023

2/10 Terrible

Patrick

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Room was clean and tidy. The issue was with the door separating our room from the adjacent suite had no lock or way to stay closed. This allowed our noisy neighbors to enter our room at 2:00 am. We had to push a chair against the door to feel safe. The front desk was alerted to this issue and the noise from the neighbors. The manager came and made sure they quieted down, but didn't change our uneasiness around them entering our room in the middle of the night. This is unsafe and unacceptable at the price we paid. I understand the level of hotel this is, but no one should be able to just enter your room without a lock. Front desk said they were going to take care of us because our only night was ruined. They took my email, but I've received nothing from anyone on how they plan to compensate us for this nonsense.
Stayed 1 night in Dec 2023

4/10 Poor

Xia

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location.
Stayed 3 nights in Dec 2023

6/10 Okay

Anstacia

Traveled with pets, Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
The property for the most part is comfortable. The rooms are spacious. They just need some updating. This is my 3rd time staying here at this property. The same guy has always checked us in and he is not pleasant. Seems if he has an attitude. My 2 small dogs have stayed with us all 3 times and never had a complaint until this time. Both rooms on both sides of us had dogs. Every time their dogs would bark, our dogs would bark also. Its was after 8pm and i recieved a call from the office about the dogs. I explained and returned to the room to hear not only my dogs barking but the other rooms dogs barking too. The guy talked to me very rude and we had to walk all the way back from in town to the room. I will never stay at this property again.
Stayed 2 nights in Dec 2023

10/10 Excellent

Jessica

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So this was a nice hotel. The room was clean and I liked having a balcony to look out. I liked how it was quiet too. The only thing that was not great was that the breakfast room was packed. There was alot of people but that’s not the hotels fault. I do recommend here though because it was a clean and quiet hotel.
Stayed 1 night in Dec 2023

2/10 Terrible

Mark

Traveled with family
Disliked: Amenities
When we arrived I was greeted by a guy named Jimmy straight out of some weird movie. Upon giving me directions to my room I asked if The room was hard to find and he indicated yes. When I got to elevator with wife recovering from breast cancer I needed to go to the second floor...there was no #2...instead a round piece of paper with “do not touch” taped over the number. We got off the elevator and went up the stairs instead. Upon opening the door mold could clearly be smelled, the room was in subpar condition and the bathroom looked liked something you would see in a third world country. By then I had it... PISSED some would say.... no button for second floor, mold, and then the bathroom ....Quality is the only thing we did not experience at thisvQuality Inn!
Stayed 1 night in Dec 2023

6/10 Okay

Katelynn

Liked: Staff & service
Disliked: Room comfort
Pros and cons
So we stayed 5 nights the location is good walking distance to gatlinburg which i loved. the room is massive it allows dogs (it is $20 a day extra that you find out when checking in) also the spot for the dogs to go to the bathroom no one ever cleaned up so watch your step. The breakfast was really good. It was clean nice fireplace. YOU CAN HEAR EVERYTHING we were on 3rd floor and every single night the room above us you can hear them walking and moving stuff that was horrible the walls and ceilings are paper thin.
Stayed 5 nights in Dec 2023

8/10 Good

SARAH

Stayed 1 night in Dec 2023

4/10 Poor

Deanna

Traveled with family
Disliked: Staff & service, property conditions & facilities
Sad
The hotel needed updating My daughter and her dog was stuck in the elevator w 2 guys at 630am. They pushed the call button and was told the front desk would be contacted., but no one was there!! I had to get her out!! The front desk clerk was very rude. I tried to find a hotel that was easily accessible for 2 disabled people to walk. This was definitely not one of those
Stayed 3 nights in Dec 2023