Deluxe Single Room, 1 King Bed, Jetted Tub | In-room safe, desk, laptop workspace, iron/ironing board

Reviews of Reagan Resorts Inn

2 out of 5
Reagan Resorts Inn
938 Parkway, Gatlinburg, TN

Reviews

8.0

Very Good

Rating 10 - Excellent. 530 out of 1271 reviews" "
Rating 8 - Good. 371 out of 1271 reviews" "
Rating 6 - Okay. 193 out of 1271 reviews" "
Rating 4 - Poor. 97 out of 1271 reviews" "
Rating 2 - Terrible. 80 out of 1271 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Annette

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to the stores and restaurants
Stayed 3 nights in Mar 2024

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is still under renovations, however the crew are quiet and pretty much out of site, out of mind. The rooms are fabulous and the location has been key for us. Still no breakfast area yet, but that is still an area they are going to be working on next. Besides, there are plenty of breakfast options within walking distance.
Stayed 3 nights in Mar 2024

6/10 Okay

Adam

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was in the process of being renovated, and signage when we arrived was poor so we were a little confused as to where to park and check in. However, once we figured it out everything went smoothly. The room was nice and well kept with a few modern touches - you could tell it had been recently upgraded. You certainly can’t beat the location - I would consider staying here again.
Stayed 2 nights in Mar 2024

4/10 Poor

Erik

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The main issue was that the shower was very bad. There was no pressure, and the tub felt like it was going to cave in and break.
Stayed 1 night in Mar 2024

6/10 Okay

Emery

Traveled with family
What the place lacked in cleanliness and upgraded amenities it made up for in location.
Stayed 2 nights in Mar 2024

6/10 Okay

Joe

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Reagan's used to have a nice little motel a couple of blocks away which is now an Eco-Lodge. My understanding is that they bought this new location 5 to 7 years ago and are still in the remodeling stage. The laminate floors in the hallway were coming up and posed a trip hazard and the elevator didn't make it all the way to the floor, causing me to step down. Now don't get me wrong, the rooms were clean and so was the bathroom which is a big win. The staff was friendly and were easy to talk to. For the price paid per night I would look over the few minor issues.
Stayed 3 nights in Mar 2024

6/10 Okay

Shante, Nashville

Traveled with family
Liked: Staff & service
My review is based on not knowing the property was being renovated before I paid and booked this hotel stay with Expedia. The staff was friendly but I am extremely disappointed with booking through Expedia. I received an email a day later after booking telling me about renovations. This is not good customer service. Also, Hotel room doesn’t look like the pictures. For an average short term stay property is ok.
Stayed 2 nights in Mar 2024

6/10 Okay

Ronald

Stayed 2 nights in Mar 2024
Response from r on Mar 25, 2024
Thank you for your review! We hope to see you soon!

6/10 Okay

Ron

Traveled with partner
Liked: Cleanliness, amenities
In process of remodeling
Stayed 1 night in Mar 2024
Response from r on Mar 25, 2024
Thank you for your review! We hope to see you soon!

10/10 Excellent

Susan, central

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The property was clean and quiet. Maintenance staff had to come to our room because my grandson closed the adjoining room while I was in their room. Maintenance was very rude and hateful about it. Scared my grandson who Is 8. Couldn’t find management to report it.
Stayed 2 nights in Mar 2024

10/10 Excellent

heather

Liked: Cleanliness, staff & service, property conditions & facilities
Balconies are private, covered parking, food, entertainment, shopping, and a wallgreens within walking distance.
Stayed 1 night in Mar 2024
Response from Patrick on Mar 18, 2024
Thank you for the positive review! We hope to see you again!

10/10 Excellent

Gordon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from r on Mar 25, 2024
Thank you for your review! We hope to see you soon!

8/10 Good

Katie

Traveled with partner
Liked: Amenities
Disliked: Staff & service
The highlight is definitely the location for this hotel!! We loved being within walking distance to the Gatlinburg strip. As far as cleanliness, it’s definitely not the best, but also not the worst. The sheets seemed cleaned. However, the overall room was grimy and there was still hair in the shower and small pieces of trash in the floor from the previous guest. The appearance wasn’t very welcoming, but they were also remodeling at the time of our stay, so a reasonable amount of dishevelment is expected. Overall, if you’re looking for a great location for decent value, this is a good option, just not at the highest levels of cleanliness.
Stayed 1 night in Mar 2024
Response from r on Mar 20, 2024
Thank your for the positive feedback! We strive to ensure we offer the utmost quality and service to our guests. We're looking forward to seeing you soon!

6/10 Okay

Steve

Traveled with family and small children
Disliked: Property conditions & facilities
Was not told property was under renovation till after booking. Property could use a little TLC, but wasn’t that bad
Stayed 2 nights in Mar 2024
Response from r on Mar 25, 2024
Thank you for your review! We hope to see you soon!

10/10 Excellent

John

Liked: Cleanliness, staff & service
The room looked like it hadn't been swept or vacuumed after the last checkout. The bed was so squeaky that i didn't want to turn so it didn't bother the people below us. It was very convenient to everything so we really enjoyed that
Stayed 2 nights in Mar 2024
Response from r on Mar 20, 2024
Thank your for the positive feedback! We strive to ensure we offer the utmost quality and service to our guests. We're looking forward to seeing you soon!

10/10 Excellent

david, Chicago

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was awesome, very friendly and informative We loved talking to Barbara, Dina and I am so sorry I forgot the young lady from Jamaica's name. I will get it in April When we return. We are retired and travel back and forth from Chicago to Florida. We always stop in Gatlingburg because it's a halfway location and we LOVE Gatlinburg. We decided that we will continue stay at the Reagan Resorts Inn.
Stayed 1 night in Feb 2024
Response from r on Mar 20, 2024
Thank your for the positive feedback! We strive to ensure we offer the utmost quality and service to our guests. We're looking forward to seeing you soon!

10/10 Excellent

Abigail

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was right in the middle of town. The Inn is one of the older ones in town, but they're making renovations and the rooms were nice. The only issue I had was that there seemed to be more guests than parking spaces in their parking garage.
Stayed 2 nights in Feb 2024
Response from r on Mar 20, 2024
Thank your for the positive feedback! We strive to ensure we offer the utmost quality and service to our guests. We're looking forward to seeing you soon!

8/10 Good

Bridget

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from r on Mar 25, 2024
Thank you for your review! We hope to see you soon!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from r on Mar 25, 2024
Thank you for your review! We hope to see you soon!

6/10 Okay

Laura

Traveled with partner
Disliked: Amenities, property conditions & facilities
Location was great, Hotel was okay
Stayed 2 nights in Feb 2024
Response from Patrick on Feb 26, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Daniel, lenoir city

Traveled with partner
This is a great location for downtown Gatlinburg. Walking distance to about everything downtown.
Stayed 3 nights in Feb 2024
Response from Patrick on Feb 26, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

William

Stayed 1 night in Feb 2024
Response from r on Mar 25, 2024
Thank you for your review! We hope to see you soon!

8/10 Good

Cheryl Ann

Traveled with family
Liked: Staff & service, property conditions & facilities
It needs a lot of work ..it’s a older place , but you are right down town.. but they are doing a lot of remodeling.. employees are super nice and very helpful..
Stayed 2 nights in Feb 2024
Response from Patrick on Feb 26, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Gabriela

Traveled with partner
Liked: Amenities
Location is everything. You can walk to major attractions and bars
Stayed 1 night in Feb 2024
Response from Patrick on Feb 26, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Candice

Traveled with partner
Liked: Cleanliness
The property is located right on the parkway, making it a very convenient place to stay. Our room was clean, but it was an adjoining room and the other people were extremely loud. All in all I would stay there again.
Stayed 3 nights in Feb 2024
Response from Patrick on Feb 26, 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Lora

Liked: Cleanliness
Enjoyed the stay. Only complaint is the cleaning lady started knocking on the door at 9am and kept coming back. She needs to be reminded that checkout is 11. We felt rushed to leave due to her behavior.
Stayed 1 night in Feb 2024
Response from Barb on Feb 13, 2024
Dear Lora, I'm sorry that we were disturbed during your stay with us. Our policy is to start stayovers at 9:00 and check outs at 11:00. I will bring this to the attention of the cleaner. Thank you for staying with us and hope you reconsider another stay with us in the future.

10/10 Excellent

Stephen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The remodel has really spruced up the property. It is right on the strip and close to everything. Always call and ask what your view is, a lot of the balconys face another building with no view.
Stayed 2 nights in Feb 2024
Response from Barb on Feb 13, 2024
Dear Stephen. Thank your for staying with us and your review. When they built this hotel, we had great views but unfortunately we had no control over the building of the convention center. At least we can claim we have a great location. Have a safe and happy year.

10/10 Excellent

Christina

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice room. Comfy bed. CLEAN. Very nice to be able to walk everywhere and not have to fight traffic
Stayed 2 nights in Feb 2024
Response from Barb on Feb 13, 2024
Thank you for staying with us and your review. We appreciate all the reviews we receive.

6/10 Okay

Caroline

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Barb on Feb 13, 2024
Thank you for staying with us and your review. We appreciate all the reviews we receive.

8/10 Good

Jamie

Traveled with family
Disliked: Property conditions & facilities
We usually love staying here because of convenience. However the rooms weren’t very clean and the elevator was only halfway working the entire stay.
Stayed 4 nights in Dec 2023
Response from Patrick on Feb 2, 2024
Thank you for the feedback! We are still going through renovations to make everyone's future stay more enjoyable! We hope to see you again!

10/10 Excellent

Hunter

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Easy walk to strip super comfy
Stayed 3 nights in Jan 2024
Response from Barb on Feb 13, 2024
Thank you for staying with us and your review. We appreciate all the reviews we receive.

8/10 Good

Jacole, Aldie

Stayed 1 night in Jan 2024
Response from Patrick on Feb 2, 2024
Thank you for the positive review! We hope to see you again!

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Patrick on Feb 2, 2024
Thank you for the positive review!

8/10 Good

Jan

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
The staff was really friendly. Loved being able to walk to dining and shopping easily.
Stayed 2 nights in Jan 2024
Response from Barb on Jan 19, 2024
Thank you for the good review. I hope you enjoyed your stay with us during the weird weather we are having. That's the mountains for you. If ever you are in the area again please remember us for your stay. Be safe and have a wonderful new year.

10/10 Excellent

Locke

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Barb on Jan 19, 2024
Thank you for your review. I hope your stay with us was enjoyable. Please thing of us in any future visits to the area. Hopefully our renovations will be done. Have a safe and healthy new year.

10/10 Excellent

Jann Murriell

Traveled with family
Liked: Cleanliness, staff & service
Response from Patrick on Jan 10, 2024
Thank you for the feedback!

8/10 Good

Josh

Traveled with family and small children, Traveled with family
Liked: Staff & service
Stayed 3 nights in Nov 2023
Response from Patrick on Jan 8, 2024
Thank you for the review!

10/10 Excellent

Jose

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
By far the best hotel I’ve stayed! Friendly staff, clean and upgraded rooms. Right on the strip, would stay again.
Stayed 1 night in Jan 2024
Response from Reagan on Jan 3, 2024
Thank you for your positive feedback. We hope to see you soon!

8/10 Good

Rudolph, Moristown

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Reagan on Jan 3, 2024
Thank you for your positive feedback. We hope to see you soon!

2/10 Terrible

Armelin

Stayed 1 night in Dec 2023
Response from Reagan on Jan 3, 2024
Thank you for your feedback. We are sorry to hear of your negative experience. We at the Reagan Resorts thrive to ensure the best quality experience for our guests. We will resolve this issue immediately and we look forward to seeing you once more.

10/10 Excellent

Gretchel

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Reagan on Jan 3, 2024
Thank you for your positive feedback. We are thrilled to hear you enjoyed your experience and look forward to seeing you again.

2/10 Terrible

William

Stayed 4 nights in Dec 2023
Response from Reagan on Jan 3, 2024
Thank you for your feedback. We are sorry to hear of your negative experience. We at the Reagan Resorts thrive to ensure the best quality experience for our guests. We will resolve this issue immediately and we look forward to seeing you once more.

10/10 Excellent

Jordon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Reagan on Jan 3, 2024
Thank you for your positive feedback. We are thrilled that you enjoyed your stay here, looking forward to seeing you soon.

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Reagan on Jan 3, 2024
Thank you for your positive feedback. We are delighted to hear you enjoyed your stay, looking forward to seeing you again soon!

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
We had an amazing stay! Staff was super friendly! Even though they are in the middle of remodeling you would have never known. Hallways/elevator/rooms were very clean. definitely coming back in a few months!
Stayed 2 nights in Dec 2023
Response from Patrick on Jan 3, 2024
Thank you for the positive review! We plan on having the renovations completed this year! So when you come back it will be an entirely new experience!

10/10 Excellent

Joan

Liked: Cleanliness, staff & service, property conditions & facilities
Location and Cleanliness was 4 star
Stayed 2 nights in Dec 2023
Response from Reagan on Jan 3, 2024
Thank you for positive feedback. We are thrilled that you enjoyed your stay here, looking forward to seeing you soon!

10/10 Excellent

Jesse

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was nice and helpful. Property and room was very clean. Beds are comfortable. Nice stay
Stayed 1 night in Dec 2023
Response from Reagan on Jan 3, 2024
Thank you for positive feedback. We are thrilled that you enjoyed your stay here, looking forward to seeing you soon!

10/10 Excellent

Maxie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The late night noise in the hallway was the main thing. When checking out i couldn't find a cart.
Stayed 2 nights in Dec 2023
Response from Reagan on Jan 3, 2024
Thank you for your feedback. We are sorry to hear about your experience pertaining to the noisy hallways and not being able to find a cart. We thrive to ensure the utmost quality experience from our guests and these issues will be rectified immediately. We hope to see you soon!

8/10 Good

michael

Stayed 3 nights in Dec 2023
Response from Reagan on Jan 3, 2024
Thank you for positive feedback. We are thrilled that you enjoyed your stay here, looking forward to seeing you soon!

8/10 Good

Lorrie

Traveled with family
Liked: Cleanliness, staff & service
If you are looking for a clean comfortable bed and shower this is your place. It is not a high end hotel but the staff is very nice and the rooms are clean. They have all been renovated. It’s obviously an older hotel and is still quite dated but the beds and bathroom were both very clean. I would recommend this to anyone who just wants a clean place to sleep and shower. It is very close to all things in downtown Gatlinburg.
Response from Reagan on Jan 3, 2024
Thank you for positive feedback. We are thrilled that you enjoyed your stay here, looking forward to seeing you soon!