Ratings based on 1,828 Verified Reviews

3.5 out of 5
72% of guests recommend
3.7 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Hotel

Posted Nov 10, 2016 on Hotels
The only think I didn't like was being over charged by hotels.Com I know ur making money too but it shouldn't be that much!
3 out of 5
by A verified traveler

Could be Improved

Posted Nov 8, 2016 on Hotels
The bathroom needs repair. Water damage in the ceiling above shower, and above toilet. Wall beside toilet needed repair floor to ceiling. The wall with the toilet rack, needs extensive repair. When removing a towel the entire rack would pull away from wall,( revealing 3 in+ holes), which would leave the rack dangling from the wall. The shower head and fixture needs replacement. When shower is engaged, more water came out of the faucet than the shower head. The water would not get hot, only tepid.
2 out of 5
by A verified traveler from US

Hotel is outdated.

Posted Nov 8, 2016
Pros: Views and vicinity to Ober Gatlinburg.
Cons: rennovation
Location: Ober Gatlinburg, Downtown.
Hotel is outdated. Rooms are pretty old. Not much variety in breakfast,
5 out of 5
by A verified traveler

Very Good Hotel

Posted Nov 7, 2016 on Hotels
It was a very good hotel the staff were nice and the hotel is ideal to go walk and shop
2 out of 5
by A verified traveler from US

Worst motel we have ever stayed at

Posted Nov 7, 2016
Pros: Bed was comfy
Cons: The entire room needs gutted esp the bathroom
Dirty looking needs updating, noisy,bathroom was horrible
3 out of 5
by A verified traveler

Posted Nov 7, 2016 on Hotels
Had issue with tv, they came and fixed asap. Fridge froze everything including my wife's diabetic shot...got 15% off next stay.
5 out of 5
by A verified traveler

Friendly clean and comfortable.

Posted Nov 4, 2016 on Hotels
Wonderful staff comfortable beds and large rooms. Older hotel very well maintained, very accommodating folks run the place.
3 out of 5
by A verified traveler

Older Hotel with Lots of Charm

Posted Nov 3, 2016 on Hotels
We stayed for a quick two day getaway. The hotel is obviously older but has been well taken care of and has charm. It was only a quick 5 minute walk to the parkway and other nearby attractions. The staff was friendly and personable.
2 out of 5
by A verified traveler from dayton, ohio

The jacuzzi was out dated & no hot water!!!! Sucke

Posted Nov 1, 2016
Location: The location was good it's on the very end of Gatlinburg as your headed south.
Bed was Comfortable room was very very out dated they have let it go to long! I paid $200 extra for the 3 nights to have a jacuzzi!!! No hot water & very out dated &. Dirty looking. The breakfast bar was horrible they had cereal, coffee, honey buns,bananas??? They were very polite but won't go back until it's remodel!!!! Maybe??
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Oct 31, 2016 on Hotels