Ratings based on 3,269 Verified Reviews

3.7 out of 5
75% of guests recommend
3.9 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Louisiana

Hotel so close to downtown Gatlinburg

Posted Dec 19, 2016
Pros: I loved the friendly staff and close walking distance to downtown.
Cons: Remodeling of the rooms to something more modern and fix the sinks in 4140 that have red clay water coming out.
Location: This hotel is so close to downtown that really you can do anything from walking distance. Obergatlinburg is not far off and its near all the shops.
I booked this online at a very great price hoping that it would be near downtown and I was surprised that it was directly behind the town. The room was outdated and could use some remodeling but it wasn't a concern in my mind since some of the hotels were closed considering the wildfires. The staff was very kind and friendly. The only concerning problem was that when you turn the faucet on the water was a red muddy color but the shower water wasn't so I was okay with brushing my teeth in bottled water. I would recommend this hotel again since it was a great price and friendly staff.
Comment from Hotel Management
Dec 22, 2016 by westgate_customercare , Hotel Management
Your comments are appreciated and welcomed. We are happy to see that you enjoyed of our friendly staff and prime location. We are working hard to better ourselves for our future guests, being that your satisfaction is very important to us. It is our hope that our staff was able to quickly address any possible issues regarding your water; we never intend to have anything stand in the way of your satisfaction. It is our hope that we may be able to better impress you during your following visit. Nat
5 out of 5
by A verified traveler

Posted Dec 19, 2016 on Hotels
Comment from Hotel Management
Dec 22, 2016 by General Manager, Hotel Management
Thank you for sharing your rating with us. We hope to see you again soon! Nat
5 out of 5
by A verified traveler

Convenient, friendly, and clean

Posted Dec 18, 2016 on Hotels
We enjoyed our anniversary weekend stay at River Terrace. Building is a little older and could use some updating, but the room was clean and comfortable. Everyone was so friendly and helpful as we find Gatlinburg people to always be. We spend a great deal of time in Gatlinburg and think we should just move there! We were just a walk across the street and through a short alleyway to the strip. Convenient to everything! We are satisfied and will certainly choose to stay at River Terrace again!
Comment from Hotel Management
Dec 22, 2016 by General Manager, Hotel Management
Your comments are appreciated and welcomed. We are so delighted to learn that we were able to take part in your anniversary celebration, and that you enjoyed of our cleanliness, comfort, friendly staff, and convenient location. It is our hope that we may have the wonderful pleasure of serving you again in the near future. Nat
3 out of 5
by A verified traveler

Posted Dec 16, 2016 on Hotels
we had great trouble with the lock of the room, the magnetic key will not open the room, it was really cold during night and we had to wait with my small kid outside for long time to get our room unlocked. some hotel crew saw the situation and willingly tried their best to unlock the door but failed (deserve appreciation) . The front desk was not able to solve the problem quickly nor did they apologize for the situation ! other than that , stay was good.
Comment from Hotel Management
Dec 18, 2016 by General Manager, Hotel Management
Thank you for taking the time to share your feedback with us. We are disappointed to see that you may have had some concerns with your unit’s lock. It is our sincere hope that our front desk management was alerted to better address your concerns; we never intend to have anything stand in the way of your satisfaction. We hope to better serve you in the time coming. Nat
4 out of 5
Recommended
for Everyone
by A verified traveler

We will be back!

Posted Dec 15, 2016
Pros: Friendly staff, convenient to shopping and restaurants.
Cons: The gas fireplace made a terrible whining noise. We did not complain about it because we weren't in the room that much.
Location: There are many things to do nearby. Shopping, the aquarium, Ripley's attractions, many restaurants and bars and grilles.
I will definitely be back to River Terrace. The staff was friendly, price was reasonable. Rooms were clean and everything worked like it was supposed to. The particular room we stayed in was not perfect but we didn't mind. It served the purpose that we needed and that's all that mattered to us.
Comment from Hotel Management
Dec 18, 2016 by westgate_customercare , Hotel Management
Your comments are appreciated and welcomed. We are pleased to see that you were able to enjoy of our friendly staff, convenient location, and cleanliness. It is out hope that our resort staff was able to address any possible concerns regarding your fireplace. Our entire resort staff is at hand to best cater to all of your needs. We are looking forward to serving you and your family again in the near future. Nat
3 out of 5
by A verified traveler

Posted Dec 14, 2016 on Hotels
Comment from Hotel Management
Dec 18, 2016 by General Manager, Hotel Management
Your rating is appreciated. We hope to better impress you during your following visit. Nat
5 out of 5
by A verified traveler

Convenient, Comfortable, Clean

Posted Dec 14, 2016 on Hotels
Hotel was in walking distance to downtown shops and restaurants. Staff was very pleasant and helpful. Parking was plentiful and free. Free wifi. Restaurant served delicious food. Stop number 3 on the Hop On/ Hop Off Trolley route.
Comment from Hotel Management
Dec 18, 2016 by General Manager, Hotel Management
Thank you for sharing your review. It brings us happiness to learn that you were able to take advantage of and enjoy our prime location, helpful staff, accessibility, and dining option. We aim to excel in all aspects of our resort. We cannot wait to see you again during your following Gatlinburg visit! Nat
4 out of 5
by A verified traveler

Clean

Posted Dec 13, 2016 on Hotels
Amazing staff. Very helpful and friendly. James curtis was very helpful
Comment from Hotel Management
Dec 18, 2016 by General Manager, Hotel Management
Your feedback is appreciated. It brings us delight to learn that you were thoroughly satisfied with our friendly and helpful staff during your visit. Your utmost satisfaction is of priority to us. It is our hope that we may have the pleasure of serving you again in the near future. Nat
5 out of 5
by A verified traveler

Posted Dec 13, 2016 on Hotels
Comment from Hotel Management
Dec 18, 2016 by General Manager, Hotel Management
Thank you for your 5-star rating. We hope to see you again soon. Nat
4 out of 5
Recommended
for Everyone
by A verified traveler from charleston, wv

Great trip

Posted Dec 12, 2016
The staff was great and condition of the resort was not bad at all. The only complaint we had was the bed was hard as a rock
Comment from Hotel Management
Dec 18, 2016 by westgate_customercare , Hotel Management
Thank you for sharing your positive feedback with us. We are delighted to see that you enjoyed of our staff and property during your visit. Your comments regarding our beds will be shared, as they will assist us to better ourselves for our future guests. It is our sincere hope that we may be able to serve you again in the time coming. Nat