Ratings based on 2,939 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
75% of guests recommend
3.9 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
2 out of 5
by A verified traveler from southern, Ky

Difficult to walk from hotel to area

Posted Aug 26, 2016
The building we were in was at the top of 2 extremely steep hills. The point of staying in gatlinburg was the availability of walking to the strip. I work out at the gym 3 x a week and it was very hard to climb up the hills to the room. It was so steep it was difficult to go down the hills.
4 out of 5
by A verified traveler

Great location in downtown Gatlinburg.

Posted Aug 25, 2016
Don't swim in the outdoor pool, it is a duck pond full of you know what floating and stuck to the bottom.
1 out of 5
by A verified traveler from Carrollton, TX

Would not recommend

Posted Aug 23, 2016
Pros: Over looked a stream and was close to downtown Gatlinburg
Cons: Everything
Location: The hotel was close to the main drag of Gatlinburg. But that was the only positive thing about the hotel.
The furniture was in disrepair, the door was damaged and hard to shut. Did not feel safe. My bed side table was a plastic green patio table from Walmart. There was a wet spot on the floor near the wall that separated the main room from the bathroom. Decor was tired and run down. When I told the staff that the hotel needed renovated, they said the building we stayed in had been. The only thing in the whole room new was the bathtub / shower combo. The only people I would recommend this hotel to would be coal mine workers, which all they needed was a place to sleep. And I would still feel bad about recommending the River Terrace Resort to them.
4 out of 5
by A verified traveler

Close to everything!

Posted Aug 23, 2016
Great location, friendly staff. Little gem behind all the main shops with a great view of the mountains.
4 out of 5
by A verified traveler from Michigan

Posted Aug 22, 2016
Great inexpensive place to stay for a weekend. It is quiet and close enough to the strip. There was some issues with wably toilet and sink that takes 5 minutes to drain. We didn't care that much since we were there to hike the mountains not to stay in the room all day. I would recommend it.
2 out of 5
by A verified traveler

older hotel

Posted Aug 18, 2016
Older hotel and ammenties. Has 2 pools but only 1 works. Rooms are not kept very clean. No breakfast buffet like mentioned in the ad. No wait staff to serve you at the hotel restaurant. Beds are comfy at least and the AC worked great. Balconys are a good size. No hookup on tv for DVD player. Cable barely works. Hardly any outlets. Had to go to Walmart to get a surge protector for more plugs. Overall not very happy at all. Not sure it's the hotels fault but Expedia sure did made the hotel look 10x better than it is in person
3 out of 5
by A verified traveler

Great size rooms, need updating

Posted Aug 15, 2016
The location of this hotel was perfect for our visit. The rooms were a great size and the amenities were wonderful; however, the rooms need some major updating. Inside our bathtubs were stained and peeling, pieces of the furniture were broken and falling apart. It looks like they have spent time updating the lobby and some other areas, but have not yet made it to the building we stayed in.
Comment from Hotel Management
Aug 16, 2016 by westgate_customercare , Hotel Management
Thank you for taking the time to share your comments with us. It brings us happiness to learn that you found pleasure in our prime location, size, and resort amenities. Please be advised that we are in the process of updating our resort for the utmost satisfaction of our guests. We would be happy to provide an already updated unit, as long as our availability permits. It is our hope that this did not stand in the way of your full satisfaction. We hope to have the wonderful opportunity of better serving you again in the near future. Nat
5 out of 5
by A verified traveler from Conroe, Texas

Great location

Posted Aug 14, 2016
Friendly Staff. Clean. Very nice view!!! We loved it so much. I would definitely stay here again!!!
Comment from Hotel Management
Aug 16, 2016 by westgate_customercare , Hotel Management
Your review is appreciated. It brings us delight to learn that you were able to enjoy of our friendly staff, cleanliness, and wonderful views. We hope to see you again during your next Gatlinburg visit! Nat
4 out of 5
by A verified traveler

Posted Aug 13, 2016
Great location. easy in access to stores. I would enjoy staying there again.
Comment from Hotel Management
Aug 16, 2016 by westgate_customercare , Hotel Management
Thank you for your feedback. We are pleased to see that you were able to take advantage of our great location and accessibility. We hope to have the pleasure of serving you again soon. Nat
4 out of 5
by A verified traveler

Wonderful location

Posted Aug 12, 2016
Wonderful location within walking distance of lots of attractions. Rooms need some attention but overall were in good condition. Loved view of river and fireplace in room.
Comment from Hotel Management
Aug 16, 2016 by westgate_customercare , Hotel Management
Your comments are appreciated. It brings us happiness to see that you were able to enjoy of and take advantage of our prime location to Downtown Gatlinburg, along with your unit’s amenities. We hope to have the pleasure of serving you again in the near future. Nat