Very dated, worn, and in need of some TLC
Posted Oct 11, 2016
I don't normally write reviews, but in this case, I feel I would have made a better choice for my family had I read a review giving me an honest opinion of this place. Let me say first, the staff was very kind and friendly. No issues there. But upon seeing our room, I was quite disappointed. It looked like it had not been updated in over 30 years. Worn carpet, stained mattresses, stained, worn, and ripped furniture. We ended up asking for more sheets to place on the floor and furniture. It's a shame, because the location is excellent, views are awesome. Until I hear that they have updated their facilities, I will not be returning.
Comment from Hotel Management
Oct 14, 2016 by westgate_customercare , Hotel Management
Your comments are appreciated. We are pleased to see that you enjoyed of our friendly staff and location. Please be advised that we are working hard to update our resort for the utmost satisfaction of our guests. Our resort staff would be happy to provide one of our already updated units, as long as our availability permits. It is our sincere hope that you may allow us another opportunity to better impress you during your following Gatlinburg visit.