Ratings based on 942 Verified Reviews

3.6 out of 5
73% of guests recommend
3.8 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from lancaster

Out of date rooms but nice view in back

Posted Jul 10, 2017
Room a little out dated. Our son forgot his I-phone watch on the bed. Not to sure about the honesty of the housekeeping. Guess that watch is gone for good.
Comment from Hotel Management
Jul 13, 2017 by Tyler, Hotel Management
Thank you so much for staying with us. It is very common for items left on the bed to end up on laundry in the washer. Please call us as soon as possible and provide your contact information and we will keep an eye out for your son's watch. We have been very lucky with our housekeeping team and they are consistently reliable in turning in lost and found. We look forward to hearing from you.
2 out of 5
by A verified traveler from Florida

Don't believe the Pictures

Posted May 25, 2017
Pros: The only thing I can say was the mattress was comfortable.
Cons: everything.
Location: farther away from downtown than I wanted to but.
I was not happy with my choice of hotel. The pictures on the internet are very deceiving. The only good thing was the mattress. hotel is very old. I had to walk up a ramp and the walk way some large cracks. it made it hard to get my luggage to my room. When I got to my room I really wanted to just take the loss and leave. Yes that bad. The Curtain looks like they have never been washed. The rug was dark and dingy. The furniture was either damaged or stained. The wall sockets were broken. The hair dryer had someone hair still stuck on it. The bathroom well they held the shower walls up with screws but it was still coming off. At Night there was no light on the ramp not very safe. Sorry I cannot recommend this hotel.
Comment from Hotel Management
Jul 13, 2017 by Tyler, Hotel Management
We are so very sorry to read that you did not have a good experience with us. Please accept our apologies for the many issues with your room. Your feedback is very important and we will use your comments to improve our facilities and service. We are in the process of updating the property and hope you will give us another chance in the future.
3 out of 5
Recommended
for Everyone
by A verified traveler from Fredericksburg, VA

Hotel over running water

Posted May 23, 2017
The hotel is quite aged compared to many of the newer amenities in Gatlinburg, but the location right above running water is very soothing. They have the basic essentials that a motor lodge would require and everything was clean and in working order. Able to walk any where in the downtown strip area. Does offer breakfast at a sister facility up the road about two blocks. Greatest draw was cost for travelers on a budget but still want convenience and safe, clean room. All and all, a nice experience for a mountain stay.
Comment from Hotel Management
Jul 13, 2017 by Tyler, Hotel Management
Nancy, Thank you so much for staying with us and taking the time to write a review. We appreciate your positive feedback and hope you have a great summer!
3 out of 5
Recommended
for Everyone
by A verified traveler from birmingham, al

Nice room overlooking creek

Posted Apr 30, 2017
Overall nice hotel. Ceiling had a few cracks in it but nice none the less. The bathroom floor was tile and it was heated!
Comment from Hotel Management
May 3, 2017 by Dev, Hotel Management
Hello Stephanie! We appreciate the feedback. We are currently undergoing renovations and invite you to come back and stay with us again!
4 out of 5
by Shirley

Nice location

Posted Apr 18, 2017 on Hotels
Our only issue was the doors separating the balconies. Door knob was broken so we couldn't lock it. Being on the river we wanted to leave our river view door open to hear the flow all night.
Comment from Hotel Management
Apr 23, 2017
We do apologize for the door. We will fix this issue moving forward. We sincerely hope that you stay with us again!
5 out of 5
by susan

Posted Apr 5, 2017 on Hotels
Comment from Hotel Management
Apr 23, 2017
Thank you for your feedback!
5 out of 5
by A verified traveler

Posted Mar 30, 2017 on Hotels
Comment from Hotel Management
Apr 23, 2017
Thank you for your feedback!
4 out of 5
Recommended
for Everyone
by A verified traveler from Tennessee

Clean hotel for cheap price

Posted Mar 21, 2017
The price is awesome. View of stream from balcony is beautiful. Comfy bed. Had everything I needed...Coffee maker, microwave, fridge, beds and a tv. Room not real big, but plenty of room for me! Will return there every time.
Comment from Hotel Management
Apr 23, 2017 by Dev, Hotel Management
Great pictures! We appreciate the feedback and look forward to your next stay.
5 out of 5
Recommended
for Couples
by A verified traveler from Chattanooga, TN

Very retro cool!

Posted Mar 20, 2017
Pros: This hotel is like walking into 1955, but with a hot tub! The retro vibe is awesome!
Cons: One of the light switches was a bit wonky and made some weird crackling noises....we avoided using it the rest of our stay.
Location: You are a short walk from the Aquarium and downtown. There are several cool antique stores right nearby as well as food.
Check in was super quick, our room was spotless and the balcony over the river is fantastic! This place is great! We had a huge room with a big hot tub and a wood burning fireplace. We immediately mixed a couple of martinis to drink while we enjoyed the river view from the balcony. Once out there, we found they had stacked a bunch of wood for us to use in the fireplace! Very cool! We really enjoyed staying here and this will definitely be our go-to place to stay on the mountain from now on. Loved it!
Comment from Hotel Management
Apr 23, 2017 by Dev, Hotel Management
Thank you for the great review George! We are thrilled that you have so many kind words. We definitely look forward to hosting you again.
4 out of 5
by Ivan

Posted Mar 20, 2017 on Hotels
Only problem I had was when we got there we thought the floor was sticky ,then thought maybe it was sweating cause it is right by the water and the temp. Change in the room . Well our grandson had spilled something on the floor and had dropped some pizza crumbs so we figured it would be took care of when they cleaned the next day,wrong it was still there,but everything else was in order. Fix this and it would have been great.
Comment from Hotel Management
Apr 23, 2017
Hello Ivan, Thank you for the good review. We do apologize with this and will address this issue going forward.