not bad, but probably won't stay there again
Posted Aug 3, 2016
hotel was clean. room was VERY outdated with several cosmetic issues. bathroom was TINY. housekeeping was kind and I really liked their willingness to help. front desk manager was not nice at all, his less than appealing attitude will keep me from returning. The rest of the staff was VERY kind and helpful in any way we needed so too bad the manager ruins it for everyone. wifi was awful, manager unwilling to help. ants in the room. bed was super comfy! room size was amazing! basically, you get what you pay for with this hotel. can't really say it was horrible, because I've stayed in worse...but I can say I will probably never stay there again. if you are looking to be close to downtown Gatlinburg, the location of this hotel is great, but keep in mind it's up a hill! there is a trolley stop in front which is helpful. The next time I choose to vacation in Gatlinburg TN - I'll spend my money on a different run down room, in a different hotel where hopefully the front desk manager is a lot kinder .