- Disliked: Amenities, property conditions & facilities
Very disappointed! First I requested a non smoking room due to several family members having asthma, we arrive at our room only to open the door and be knocked down by the smell of smoke. it’s like 11pm at this time so we open the balcony door and sniffle our way through the night. So I call the front desk and the lady apologizes telling me she will personally make sure the room is cleaned and made to smell better! LIES! We show back to at our room about 7pm only to find our room hadn’t been cleaned, dirty towels still in the floor, beds unmade, and still the horrid cigarette Oder! So off to the front desk I went madder than a wet hen. The man apologized and blamed it on the “group of women doesn’t speak much English” so there is a lot of confusion. Another gentleman took it upon himself to go spray the room and take fresh towels, etc; which we greatly appreciated. ALSO, there was roaches, they phone had no buttons & the cord was cut into. The bathroom fan didn’t work. So needless to say we won’t be back.