Ratings based on 313 Verified Reviews

4.1 out of 5
84% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
by Kathy

Great place

Posted Apr 8, 2017 on Hotels
Nice reception from employee, great breakfast.
Comment from Hotel Management
Apr 14, 2017
Dear Kathy, Thank you for taking the time out of your day to share your experience at our hotel. We appreciate your business and kind words. Hope to see you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from k

Great hitel

Posted Apr 7, 2017
Nice breakfast clean rooms!! Would stay again. Great location. Would recommend to others
Comment from Hotel Management
Apr 24, 2017 by Dorota, Hotel Management
Dear Guest; We are truly happy to know that you had a great stay with us! Thank you for your wonderful comments about the cleanliness of our rooms and the great location. Thank you for your review, and we hope this will be one of many stays with us! Have a great day!
2 out of 5
by Jason

Posted Mar 30, 2017 on Hotels
Beds where horrible rented two queen beds and got there and they were two full size beds.
Comment from Hotel Management
Apr 24, 2017
Dear Jason; Thank you for taking time out of your busy day to write review in regards to your recent stay at our hotel. I apologize that you were not made aware that we offer two full size beds instead of queen. We hope that you will give us another opportunity to exceed your expectations. Angela Brown General Manager
4 out of 5
by Cliff

Business Trip

Posted Mar 27, 2017 on Hotels
Three nights--in town for business. Located conveniently. Clean and quiet. Wifi and breakfast. What else could you want?
Comment from Hotel Management
Apr 24, 2017
Dear Cliff; We would like to thank you for staying with us during your recent business trip and providing your feedback. We're glad your stay with us was a pleasant one. We look forward to welcoming you back next time you are in town! Have a wonderful day! Angela Brown General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Good value for money.

Posted Mar 22, 2017
Great staff. Property can stand some upgrade but good value for money.
Comment from Hotel Management
Mar 25, 2017 by Dorothy, Hotel Management
Dear Guest; Thank you for staying with us and sharing your experienced with others. We are happy to hear that you enjoyed your stay with us and our great service. We hope to welcome you back in the future. Have a great day!
3 out of 5
by Kym

Posted Mar 16, 2017 on Hotels
First night we were there they gave our room away. And day we were given the room we paid for. Therefore we were not compensated for the difference in the room. Guy at front desk was not very nice and helpful upon check in. New staff the second day was very helpful in getting us the room we paid for.
Comment from Hotel Management
Mar 25, 2017 by John, Hotel Management
Dear Kym, Thank you for staying with us during your recent trip to Severiville. I would like to again apologize for any inconvenience you experience due to mix up with your reservation - your comments have been addressed with the agents in order to prevent this from happening again. I am glad that my staff was able to correct the issue the next day. As communicated in an email to you the credit for the inconvenience has been already issued. We hope we will get the pleasure to welcome you back and get a chance to redeem ourselves. Have a wonderful day!
3 out of 5
by Autumn

Posted Mar 5, 2017 on Hotels
Motel needs updating.
Comment from Hotel Management
Mar 25, 2017 by John, Hotel Management
Dear Autumn; Thank you for staying with us during your recent visit to Sevierville. We are sadden to hear that you did not enjoy the updated that we have performed in the past 2 years as it is the newest design mandated by our franchise company. We hope we will see you again. Have a great day!
4 out of 5
by Beth

Posted Mar 3, 2017 on Hotels
We had a nice stay the staff was friendly, the breakfast was good and plenty of food even at 9:00 a.
Comment from Hotel Management
Mar 25, 2017 by John, Hotel Management
Dear Beth; Thank you for staying with us and sharing your experience with other travelers. We are happy to hear you enjoyed our good breakfast and friendly service. We look forward to seeing you again soon. Have a wonderful day!
4 out of 5
by Travis

Worth the money

Posted Feb 14, 2017 on Hotels
Clean, comfortable, Great Value
Comment from Hotel Management
Feb 16, 2017 by General Manager, Hotel Management
Dear Travis; Thank you so much for your business and a great review! We do have very clean rooms and a great staff, and we thank you for noticing. We are glad you and your furry friend enjoyed your stay and we hope to have many more visits from you in the future! Have a wonderful day!
5 out of 5
by Andrea

Posted Feb 14, 2017 on Hotels
Comment from Hotel Management
Feb 16, 2017 by General Manager, Hotel Management
Dear Andrea; Thank you so much for staying with us during your most recent visit to the Smokies. We really appreciate you taking the time to review our hotel, and honoring us with perfect 5 star rating. We hope your travels will bring you back this way! Have a fantastic day!