Ratings based on 208 Verified Reviews

3.7 out of 5
78% of guests recommend
3.9 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 16, 2017
Staff was nice. Hotel was a bit dated but overall was very clean.
Comment from Hotel Management
Apr 17, 2017 by Sleep Inn, Hotel Management
Thank you for staying with us.
4 out of 5
Recommended
for Everyone
by A verified traveler from Greenville, VA

Semi close to Gatlinburg

Posted Apr 2, 2017
Room was clean, nice breakfast, indoor pool with a lazy river, great experience
Comment from Hotel Management
Apr 3, 2017 by sleep inn, Hotel Management
Thank you for staying with us.
5 out of 5
Recommended
for Everyone
by A verified traveler from Albertville, Alabama

Convenient to all Gatlinburg has to offer...

Posted Mar 25, 2017
Pros: The friendliness of the management and staff, the overall cleanliness, the variety of breakfast items, and the indoor pool, lazy river and hot tub.
Cons: Just one thing- the mini-frig didn't get very cold which wasn't a big deal because we brought our cooler. We got plenty of ice from the ice machine.
Location: The location is convenient by foot to the main strip and by car to the arts and crafts community- great!
We arrived and there was an upper and lower deck for parking so there was plenty. Our clerk was very friendly, explained everything we needed to know, answered several questions, and was just as helpful as could be. My son and I played in the lazy river and the pool; I believe it was his favorite part of our vacation- and we did several very fun activities. The breakfast here is very good. It was clean, and I noticed that the young lady taking care of everything was continually tiding up and restocking the breakfast items. The choices were: make-it-yourself fresh waffles and pancakes, sausage, toast, bagels, boiled eggs (which were perfect), yoplait yogurt, fresh fruit, various hot and cold cereal, hot coffee and tea, orange and apple juice- my goodness- I think that's pretty stinkin good! I eat low-carb, and it was nice to have something suitable for me to eat. We ate two out of three breakfasts at the hotel. I would recommend Sleep Inn Suites to anyone wanting all the amenities one could want for a good price. Overall- great experience!
Comment from Hotel Management
Mar 30, 2017 by Sleep Inn & Suites, Hotel Management
We are so glad you chose to stay with us. Thank you for your kind comments concerning our staff, hotel, and property location. Please come stay with us again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from Bristol, TN

Nice hotel, convenient location.

Posted Feb 9, 2017
Pros: Quick and easy check in and out. Friendly staff. Clean and comfortable room.
Cons: If anything some updating and maybe an improved breakfast.
Location: The location was great. Close to restaurants and grocery store and conveniently located to visit Gatlinburg or the sports complex.
Booked at the last minute and honestly had low expectations of finding anything nice at a decent price.This hotel was a great find and I was very pleased with the experience. Clean and comfortable room, friendly and attentive staff and a great location. I would definitely stay there again.
Comment from Hotel Management
Mar 10, 2017 by Sleep Inn, Hotel Management
We were delighted you chose to stay with us. We appreciate your kind comments on our staff and property. Our staff are delighted that you were pleased with your experience at Sleep Inn & Suites. Please come visit us again on your next trip to Gatlinburg.
3 out of 5
by A verified traveler

Posted Nov 29, 2016 on Hotels
Friendly staff. Woke up with bites on my shoulders and arms. Not a place we will stay again.
3 out of 5
by A verified traveler

This traveler left a rating score only Posted Nov 24, 2016 on Hotels
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Nov 22, 2016 on Hotels
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 21, 2016
Great stay! Enjoyed being in the heart of downtown Gatlinburg
Comment from Hotel Management
Mar 10, 2017 by Sleep Inn, Hotel Management
Thank you for staying with us. Please visit us again when in the Gatlinburg area.
3 out of 5
by A verified traveler

Nice place but terrible elevator

Posted Nov 19, 2016 on Hotels
Overall good... elevator problems 2 out of our 3 days and nights and we were on the 4th floor!! When we checked out, one worker did offer to help us carry our luggage down the stairs... we were also put on the street side which was quite noisy at night, we had to leave the ac units fan on all night to help drown out the street noise. On the positive side everything was clean and well kept, higher quality bathroom fixtures, safe neighborhood and everyone was nice.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Nov 15, 2016 on Hotels