Ratings based on 181 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
77% of guests recommend
3.8 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from Louisville, KY

great value for Gatlinburg strip

Posted Aug 1, 2016
Pros: not expensive, close to strip, faucet hardware, wifi worked fine
Cons: add a second elevator
Location: you can walk to the Gatlinburg strip and experience all it has to offer; novelty and gift shops, crafts, eateries, skylift, etc.
staff was very nice. room was comfortable. good parking. walking distance to strip in Gatlinburg. checkin was quick and easy, checkout too. bed was very comfortable. tv didn't have PBS, but that's not hotel's fault. another elevator would help, the one gets used quite a bit when hotel is full. housekeeping was fine and quick. overall, a very good stay.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted May 10, 2016 on Hotels
4 out of 5
by A verified traveler

This traveler left a rating score only Posted May 1, 2016 on Hotels
5 out of 5
by SB from KY

good stay

Posted Mar 13, 2016 on Hotels
it was a nice place
4 out of 5
by A verified traveler

Posted Feb 8, 2016
Was placed on the smoking floor initially, but even though they were really full they were able to find a room on a non-smoking floor for us. The breakfast could have been better.
4 out of 5
by A verified traveler

Nice hotel near downtown gatlinburg

Posted Feb 1, 2016
Nice rooms, within walking distance of downtown, pool was nice & clean.
1 out of 5
by A verified traveler from Memphis

Disappointed

Posted Feb 1, 2016
We are headed back to Gatlinburg next month, but will be booking a different hotel. The bathroom floor had some sort of sticky residue on that needed to be cleaned. The sheets and bed coverings were thin and uncomfortable. The heat in the room was turned off. Saturday morning breakfast was not ready when it was supposed to be available and we had to go to a restaurant.
3 out of 5
by Sandy

This traveler left a rating score only Posted Jan 19, 2016 on Hotels
3 out of 5
by Ai

This traveler left a rating score only Posted Dec 29, 2015 on Hotels
3 out of 5
by Wendy G.

Birthday trip

Posted Dec 1, 2015 on Orbitz
Room had no view. Room was dirty Room smelled like chlorine & very humid Very expensive Too many kids in pool Air conditioner dripped on floor Had to use air conditioner to take away humidity Mouse turds in drawer