Property amenity

Reviews of Country Inn & Suites by Radisson, Pigeon Forge South, TN

2 out of 5
Country Inn & Suites by Radisson, Pigeon Forge South, TN
4215 Parkway Pigeon Forge, Pigeon Forge, TN

Reviews

8.2

Very Good

Rating 10 - Excellent. 472 out of 1004 reviews" "
Rating 8 - Good. 278 out of 1004 reviews" "
Rating 6 - Okay. 137 out of 1004 reviews" "
Rating 4 - Poor. 67 out of 1004 reviews" "
Rating 2 - Terrible. 50 out of 1004 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

orla

Traveled with family
Liked: Cleanliness, property conditions & facilities
Lovely very clean property, close to everything. Check in was spot on and very quick. You can’t beat it for the price .
Stayed 1 night in Apr 2024

6/10 Okay

Kelly

Traveled with family and small children
Liked: Cleanliness, staff & service
I'm positive my room had mold and mildew I could really smell it my last day and as I have severe allergies to mold I am suffering for my stay
Stayed 3 nights in Apr 2024

8/10 Good

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from karmen on Apr 13, 2024
thank you for the great review

6/10 Okay

Elizabeth

Traveled with family
Property needs updating. More lighting in the rooms.
Stayed 1 night in Apr 2024
Response from Guest Relations Management on Apr 9, 2024
Hi Elizabeth! Thank you for sharing your feedback with us following your recent stay. We appreciate your insights regarding the need for updates to our property and the suggestion for additional lighting in the rooms. We understand the importance of maintaining a modern and comfortable environment for our guests, and your comments will be taken into serious consideration as we plan for future improvements and renovations. Regarding the lighting in the rooms, we apologize for any inconvenience this may have caused during your stay. Guest comfort and convenience are our top priorities, and we will explore ways to enhance the lighting to ensure a more pleasant experience for our guests. Your feedback is invaluable to us as we strive to continually improve our offerings and facilities. We hope to have the opportunity to welcome you back in the future and provide you with an enhanced experience.

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 4 nights in Mar 2024
Response from Manager on Apr 9, 2024
Hello Steve,We appreciate your feedback on the hotel's location. Our team strives to offer a convenient and enjoyable stay for all our guests. Your input helps us improve our services.

8/10 Good

Ke'Anna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice for what it was. A little dated and the bathrooms are really small. The shower was losing its paint, it was chipping away. Hotel towels are small and thin so I would recommend bringing your own. Overall it was just ok. Staff was super friendly and helpful.
Stayed 4 nights in Mar 2024
Response from Guest Relations Specialist on Apr 4, 2024
Hi Ke'Anna,We appreciate your feedback and are glad to hear that you found our staff to be friendly and helpful. While we understand your concerns about the dated aspects of our property and the size of the bathrooms, we apologize for any inconvenience caused by the condition of the shower and the quality of the towels. We continuously strive to improve our amenities and facilities, and your comments will certainly be taken into consideration as we work towards enhancing the overall guest experience.

8/10 Good

Rubia

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool area was way too hot. The hotel is very clean and ample parking space. The hotel is located near many restaurants and attractions. One minor suggestion would be to add a bit more variety to the breakfast
Stayed 5 nights in Mar 2024
Response from Guest Relations Specialist on Apr 4, 2024
Hi Rubia,We appreciate your feedback and are glad to hear that you found our hotel to be clean with ample parking space. Our location near numerous restaurants and attractions is indeed a highlight for many of our guests. Regarding the pool area, we'll certainly take your comment into consideration as we continuously strive to improve our amenities. Your suggestion regarding breakfast variety is duly noted and will be discussed with our team. Thank you for choosing to stay with us, and we hope to welcome you back in the future.

10/10 Excellent

Pam

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extremely sweet! Very helpful and friendly
Stayed 1 night in Mar 2024
Response from Guest Relations Specialist on Apr 4, 2024
Hi Pam,We're delighted to hear that you found our staff to be exceptionally sweet, helpful, and friendly during your stay at our hotel. Providing outstanding service is a top priority for us, and we're thrilled that our team made such a positive impression on you. We strive to create a welcoming environment where guests feel valued and cared for throughout their experience. Your kind words serve as a great motivation for us to continue delivering excellent service to all our guests.

4/10 Poor

Kathryn

Stayed 3 nights in Mar 2024

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a bed, there was food in the morning. Elevators worked.
Stayed 1 night in Feb 2024
Response from Manager on Mar 24, 2024
Hello Gregory,We are pleased to hear that you found our accommodations satisfactory during your recent stay. Our team takes pride in ensuring that our guests have a comfortable experience. We appreciate your feedback and hope to welcome you back in the future.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Great room and location. Very clean. Have. Stayed there before and would go back again for a 3rd time !!
Stayed 1 night in Feb 2024
Response from Manager on Mar 20, 2024
Hello Mark,We are thrilled to hear that you enjoyed your stay and appreciated our room cleanliness and convenient location. We look forward to welcoming you back for your 3rd visit in the future! Thank you for your continued loyalty and support.

6/10 Okay

Matthew

Traveled with family
Convenient to everything but older building and the ac smelled like cigarette smoke
Stayed 1 night in Mar 2024
Response from Manager on Mar 18, 2024
Hello Matthew, We appreciate your feedback and are glad our location was convenient for you. We regret any inconvenience caused by the building's age and the issue with the AC. We always strive to improve our guests' experience and have taken note of your comments for our ongoing enhancements.

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Would stay again
Stayed 3 nights in Feb 2024
Response from Manager on Mar 19, 2024
Hello Daniel,We appreciate your feedback and are glad to hear that you would consider staying with us again in the future. Your satisfaction is important to us, and we look forward to welcoming you back for another enjoyable stay.

10/10 Excellent

Alfred

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Relations Management on Mar 13, 2024
Hi Alfred! Thank you so much for awarding us a perfect rating of 5 out of 5! We're thrilled to hear that you had a fantastic experience at Country inn and suites pigeon forge. Your satisfaction is our top priority, and we're delighted that we were able to meet and exceed your expectations. It was a pleasure hosting you, and we look forward to welcoming you back for another wonderful stay.

10/10 Excellent

Vicky

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We've stayed there twice now. It's always clean, reasonably priced, the staff is always friendly and the breakfast provided is very good.
Stayed 1 night in Mar 2024
Response from Manager on Mar 9, 2024
Hello Vicky,We are thrilled to hear that you enjoyed your stay with us! Our team takes pride in providing a clean and welcoming environment for all our guests. It's fantastic that you found our breakfast to your liking. We hope to welcome you back for a third visit in the future.

6/10 Okay

Linda

Traveled with family
Liked: Staff & service
Convenient to places, but during the weekend the hotel was extremely loud. Kids running up and down the hallways at 11:30 to 12:00 am people coming in slamming their doors.
Stayed 3 nights in Mar 2024
Response from Guest Relations Management on Mar 7, 2024
Hi Linda! Thank you for sharing your feedback with us. We're glad to hear that you found our location convenient for accessing nearby places. We apologize for any inconvenience caused by the noise disturbances during your stay, especially during the weekend. Providing a peaceful and restful environment for our guests is important to us, and we regret that we fell short of meeting your expectations in this regard. We understand how disruptive noise can be and the impact it can have on your overall experience. We'll address this issue with our team to ensure that noise levels are kept to a minimum, especially during late hours, to ensure a more enjoyable stay for all our guests. Thank you for bringing this matter to our attention, and we hope to have the opportunity to welcome you back for a more peaceful stay in the future. If there's anything else we can do to assist you, please don't hesitate to let us know.

10/10 Excellent

Mark

Stayed 1 night in Mar 2024
Response from Guest Relations Management on Mar 7, 2024
Hi Mark! We truly appreciate your perfect rating of 5 out of 5! It's wonderful to know that you enjoyed every aspect of your stay at Country Inn & Suites by Radisson, Pigeon Forge South, TN. Your feedback motivates us to continue delivering exceptional hospitality to all our guests. Thank you for choosing us, and we look forward to hosting you again soon.

10/10 Excellent

Sally

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicest people working ever
Stayed 1 night in Mar 2024
Response from Guest Relations Management on Mar 7, 2024
Hi Sally! Thank you for your kind words and for sharing your feedback! We're thrilled to hear that you found our staff to be the nicest people ever. Providing friendly and helpful service to our guests is a top priority for us, and we're delighted that our team exceeded your expectations in this regard. We truly appreciate your positive feedback, and we look forward to welcoming you back for another great stay in the future. If there's anything else we can do to assist you, please don't hesitate to let us know.

10/10 Excellent

Leah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Relations Management on Mar 7, 2024
Hi Leah! Thank you for awarding us a flawless rating of 5 out of 5! We're delighted that you had such a fantastic experience at Country Inn & Suites by Radisson, Pigeon Forge South, TN. Your feedback means the world to us, as it reaffirms our commitment to providing exceptional hospitality to every guest. We're grateful for your patronage and eagerly anticipate the opportunity to welcome you back for another memorable stay.

6/10 Okay

Alfredo

Liked: Staff & service
Disliked: Property conditions & facilities
Idl
Stayed 2 nights in Dec 2023
Response from Guest Relations Management on Mar 7, 2024
Hi Alfredo! Thank you for your feedback. We understand that sometimes it's challenging to articulate specific thoughts or experiences. If there are any specific concerns or areas where we can improve, please feel free to reach out to us. We value your feedback and are here to assist you in any way we can. Thank you for choosing to stay with us, and we hope to have the opportunity to better serve you in the future. If you have any further feedback or questions, please don't hesitate to let us know.

2/10 Terrible

Ms

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk person was VERY rude. Negative attributes about the property as follows; *Dirty floors after exiting elevator *Dirty room floors *Seams in the ceiling ravening *Asked front desk attendant for a tv listing and was given an 1-10, 11-20,21-30 etc. summary of channels. * No shower bar for safety in tub * Phone as completely "unplugged" which means housekeeping was not "thoroughly" cleaning the room. *Bathroom door was misaligned and would not shut without " a considerable amount of force". * Common things not wiped off...table tops. *Sheets Stunk!!! * I am a Hilton girl and took this on a whim.... Positive attributes; Clean breakfast area The balcony view was beautiful!!! It was quite Would I return? Yes, If I was in a pinch. *
Stayed 1 night in Feb 2024
Response from Manager on Feb 29, 2024
Hello Ms, We apologize for your disappointing experience. We appreciate your feedback, and your concerns will be addressed with our team for improvement. We're glad you found some positives during your stay. Should you decide to return, we hope to provide a better experience for you in the future.

10/10 Excellent

randall

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Guest Relations Management on Feb 27, 2024
Hi Randall! Thank you for awarding us a perfect rating of 5 out of 5! We're delighted to know that you thoroughly enjoyed your stay at Country Inn & Suites by Radisson, Pigeon Forge South, TN. Your feedback motivates us to continue delivering exceptional hospitality to all our guests. We appreciate your patronage and look forward to hosting you again soon.

8/10 Good

Bryan, Rock Falls

Liked: Cleanliness, staff & service, property conditions & facilities
The property and room were both very clean. Only negative about our stay was the river view room we requested had a very miniscule view of the river and that was only from the deck, not from inside the room.
Stayed 2 nights in Feb 2024
Response from Manager on Feb 24, 2024
Hello Bryan,We appreciate your kind words regarding the cleanliness of our property and rooms. We are sorry to hear that the river view did not meet your expectations but are pleased you enjoyed the deck's view. Your feedback is valuable to us for future improvements.

4/10 Poor

Tasha, Columbia

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Beds were very uncomfortable and room was not very clean.
Stayed 1 night in Feb 2024
Response from Guest Relations Management on Feb 19, 2024
Hi Tasha! Thank you for taking the time to share your feedback with us. We're truly sorry to hear that your experience during your stay fell short of your expectations. Your comfort and satisfaction are important to us, and we apologize for any inconvenience caused by the uncomfortable beds and lack of cleanliness in your room. Providing a comfortable and clean environment for our guests is a top priority for us, and we regret that we did not meet this standard during your stay. Please know that we take your feedback seriously, and we will address these issues with our housekeeping and maintenance teams immediately to ensure that they are rectified. We understand the importance of a good night's sleep during your travels, and we apologize for any discomfort caused by the beds. Our team will look into options for improving the comfort of our beds to ensure a better experience for our guests in the future. We truly appreciate your feedback as it helps us to continually improve our services. We hope that you will consider giving us another chance in the future to provide you with a much-improved experience. If you do decide to stay with us again, please don't hesitate to reach out to us directly so that we can ensure your next stay is significantly better. Thank you for bringing these issues to our attention, and we hope to have the opportunity to regain your trust in the future.

10/10 Excellent

Samantha, Candler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay. The room was clean and very spacious. The breakfast each morning was superb. The indoor pool was one of the reasons we picked this hotel however it was hotter than a hot tub which made it hard for our little one to swim for very long but was still fun for the short time we used it.
Stayed 2 nights in Feb 2024
Response from Guest Relations Management on Feb 8, 2024
Hi Samantha! Thank you for your glowing review! We're thrilled to hear that you had a wonderful stay with us and that you found your room clean and spacious. It's delightful to know that you enjoyed our superb breakfast offerings. We apologize for any inconvenience caused by the temperature of the indoor pool. Your feedback is invaluable, and we'll look into adjusting the temperature to ensure a more comfortable swimming experience for our guests, especially for the little ones. Thank you for choosing to stay with us, and we hope to welcome you back soon for another enjoyable stay. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know.

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, breakfast! Slow elevator!
Stayed 2 nights in Dec 2023
Response from Guest Relations Management on Feb 6, 2024
Thank you for your wonderful feedback, Kimberly! We're delighted to hear that you enjoyed our great location and breakfast offerings during your stay at Country Inn & Suites by Radisson in Pigeon Forge South. Your satisfaction is important to us, and we're thrilled that we met your expectations in these areas. We apologize for any inconvenience caused by the slow elevator during your stay. Please rest assured that we'll address this issue promptly to ensure a smoother experience for our guests in the future. We hope to have the pleasure of welcoming you back for another fantastic stay! If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We're here to ensure your stay is nothing short of exceptional.

10/10 Excellent

Susan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fireplace and balcony was nice
Stayed 1 night in Feb 2024
Response from Guest Relations Management on Feb 6, 2024
Thank you for your wonderful feedback, Susan! We're delighted to hear that you enjoyed the fireplace and balcony during your stay at Country Inn & Suites by Radisson in Pigeon Forge South. Your satisfaction is important to us, and we're thrilled that these amenities enhanced your experience with us. We hope to have the pleasure of welcoming you back for another fantastic stay in the future! If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We're here to ensure your stay is nothing short of exceptional.

10/10 Excellent

Nathan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay!!!
Response from Guest Relations Management on Feb 6, 2024
hank you so much for your wonderful feedback and for awarding Country Inn & Suites by Radisson, Pigeon Forge South, TN a perfect 5 out of 5 rating Nathan! We're thrilled to hear that you had a wonderful stay with us. Providing a pleasant and comfortable experience for our guests is our top priority, and we're delighted that we succeeded in meeting your expectations. If there's anything else we can do to make your next stay even more enjoyable or if you have any suggestions for us, please feel free to let us know. We're here to ensure that all our guests have a fantastic and memorable experience. Thank you for choosing to stay with us at Country Inn & Suites by Radisson, Pigeon Forge South, TN, and we can't wait to welcome you back for another wonderful stay in the future!

2/10 Terrible

Holly

Disliked: Cleanliness, staff & service, property conditions & facilities
Front desk staff were incredibly rude!! We had issues with cleanliness in our room and the toilet wouldn’t work. When I brought it to the attention of the front desk staff she was very rude and didn’t offer any assistance. Took pictures of the multiple mold spots and just over all uncleanliness. We will definitely be posting a review and will NOT return.
Stayed 1 night in Feb 2024
Response from Guest Relations Management on Feb 8, 2024
Hi Holly! We sincerely apologize for the negative experience you had during your recent stay with us. It's disheartening to hear that you encountered issues with our front desk staff and cleanliness of your room. Your feedback is very concerning to us, as providing exceptional service and maintaining a clean and comfortable environment for our guests are our top priorities. We take your comments seriously and will address them with our team to ensure that such incidents do not occur in the future. We understand your decision not to return, but we would like to have the opportunity to make things right. Please reach out to us directly so that we can further discuss your concerns and work towards a resolution. Once again, we apologize for the inconvenience you experienced, and we appreciate your feedback as it helps us improve our services.

10/10 Excellent

Lorenzo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great
Stayed 5 nights in Jan 2024
Response from Guest Relations Management on Feb 1, 2024
Hi Lorenzo! Thank you so much for your wonderful feedback and for awarding us a perfect 5 out of 5 rating! We're thrilled to hear that you had a great overall experience during your stay with us. Ensuring that our guests have a positive and memorable stay is our top priority, and we're delighted that we succeeded in providing you with just that. Your satisfaction means a lot to us, and we're grateful for the opportunity to have hosted you. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. Whether it's providing recommendations for local attractions or assisting with any special requests, we're here to ensure that you have a fantastic experience with us. Thank you for choosing to stay with us, and we look forward to welcoming you back for another great stay in the future!

2/10 Terrible

Michelle

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Mold growing by balcony door. Outdated . Front desk lady was very outgoing and friendly though!
Stayed 1 night in Jan 2024
Response from Guest Relations Management on Jan 31, 2024
Hi Michelle! We sincerely apologize for the disappointing experience you had during your recent stay. It's disheartening to learn that you encountered issues with mold near the balcony door and found our facilities to be outdated. Please accept our sincerest apologies for the inconvenience and discomfort this may have caused. The presence of mold is unacceptable, and we take your feedback very seriously. Immediate action will be taken to address the mold issue and ensure that all areas of our property meet the highest standards of cleanliness and maintenance. We appreciate your kind words about our front desk staff member. Providing friendly and welcoming service is important to us, and we're glad to hear that she made a positive impression on you. Your feedback is invaluable to us as we continuously strive to improve our guests' experiences. We will use your comments to guide our ongoing efforts to enhance our facilities and services. Once again, we apologize for the shortcomings you experienced during your stay. If there is anything further we can do to address your concerns or if you would like to discuss your experience in more detail, please don't hesitate to contact our management team directly. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience. Thank you for bringing these issues to our attention.

10/10 Excellent

Linda

Stayed 1 night in Dec 2023
Response from Manager on Mar 22, 2024
Hello Linda,We are thrilled to hear that you had a wonderful stay with us! If you have any more feedback to share, please do not hesitate to reach out to us directly. We look forward to welcoming you back soon for another fantastic experience!

6/10 Okay

joseph

Traveled with partner
For starters, the queen beds are not queen size beds. Room number 487 to be exact. They are full size beds. The bed linen was stained on one of the beds. That included the pillow cases. The cleaning staff leaves an empty envelope in the room with tips written on it. Maybe if the bedding was decent. The hotel itself outdated and is a bit overpriced for what it is. I would not stay here longer than one night. With that being said, I would not recommend this hotel nor would I come back.
Stayed 1 night in Jan 2024
Response from Guest Relations Management on Jan 16, 2024
Hi Joseph! Thank you for sharing your detailed feedback regarding your recent stay with us. We sincerely apologize for the challenges you encountered, and we appreciate your honest observations. We're sorry to hear that the room you stayed in did not meet your expectations, particularly regarding the bed size and stained bed linen. This falls short of our standards, and we are addressing these issues promptly to ensure a better experience for our guests. We also acknowledge your comments about the outdated nature of the hotel and the perceived overpricing. Your insights are valuable, and we will carefully review our pricing and consider ways to enhance the overall guest experience. Regarding the envelope left by our cleaning staff, I regret any discomfort this may have caused. Rest assured that we will revisit our practices to ensure they align with our commitment to guest satisfaction. We genuinely appreciate your feedback as it allows us to make necessary improvements. If there are additional details you'd like to share or if you have further suggestions, please feel free to do so. We understand your decision not to recommend our hotel, and we hope to have an opportunity to regain your trust in the future.

8/10 Good

June

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Please serve real old fashion oatmeal rather than sugary packets. Thx
Stayed 2 nights in Jan 2024
Response from Guest Relations Management on Jan 15, 2024
Hi June! Thank you for taking the time to share your feedback about your recent stay with us. We appreciate your positive rating and your specific suggestion. We value your input, and we'll certainly take your request for real old-fashioned oatmeal into consideration as we review and enhance our breakfast offerings. Our aim is to provide a satisfying variety for our guests, and your feedback is valuable in helping us achieve that. If there's anything specific that stood out during your stay that you'd like to share or any other preferences you have for future visits, please feel free to let us know. Safe travels and thank you for choosing our hotel!

10/10 Excellent

Timothy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on Jan 10, 2024
Hello Timothy,Thank you for choosing to stay with us! We are delighted to hear that you had an excellent experience at our hotel. We greatly appreciate your positive rating and hope to have the opportunity to welcome you back again in the future.

6/10 Okay

Ronald

Liked: Staff & service, property conditions & facilities, room comfort
New years trip
Pros: Bed super comfortable, clean linens, quick check in, plenty of parking that’s lighted well, staff provide great service and free breakfast with plenty of options. Cons: Hotel hallways slightly dirty, carpet in rooms poor shape, location is in a campground area.
Stayed 3 nights in Dec 2023
Response from Manager on Jan 10, 2024
Hello Ronald, Thank you for choosing our hotel for your stay and taking the time to provide your feedback. We are thrilled to hear that you found our beds comfortable, enjoyed our clean linens, and had a quick check-in process. It's also great to know that you appreciated our staff's great service and enjoyed our free breakfast with plenty of options. We appreciate your feedback regarding the cleanliness of our hallways and the condition of the carpet in the rooms. While we strive to maintain a high standard of cleanliness, we will definitely address these areas to ensure a better experience for future guests. As for the location, we are indeed situated in a campground area which offers a unique and tranquil ambiance. Thank you once again for your valuable feedback, and we hope to have another opportunity to welcome you back in the future.

2/10 Terrible

Claire

Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Manager on Jan 10, 2024
Hello Claire, We're sorry to hear that you didn't have a positive experience with us. We would appreciate it if you could reach out to our hotel directly with any specific feedback you may have, so that we can address your concerns and make improvements.

10/10 Excellent

Angela

Stayed 3 nights in Dec 2023
Response from Guest Relations Management on Jan 23, 2024
Hi Angela! A big thank you for sharing your positive experience and giving us a perfect 5 out of 5 rating! We are thrilled to hear that your stay with us met or exceeded your expectations. Your feedback is truly appreciated, and it inspires our team to continue delivering top-notch service. We look forward to the opportunity to host you again for another great stay.

8/10 Good

Alisha, Lafayette

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
We aren't completely happy with our stay we found a prescription bottle with medication in it in our room.We also found other trash in our room. The breakfast wasn't that great either.
Stayed 5 nights in Dec 2023
Response from Manager on Jan 7, 2024
Hello Alisha,Thank you for sharing your experience with us. We apologize for any inconvenience you may have encountered during your stay. Our team strives to maintain cleanliness and ensure a comfortable stay for our guests. We appreciate your feedback and will address the issues raised with our housekeeping and breakfast teams for improvement.

8/10 Good

Denise

Liked: Staff & service
The staff was very accommodating and extremely nice. The breakfast was very good and they had a great variety of items. The room itself needed a little updating. The carpet seems kind of dingy the shower needed to be replaced and there was a huge crack in the sink which they had tried to patch.
Stayed 3 nights in Dec 2023
Response from Manager on Jan 7, 2024
Hello Denise,Thank you for sharing your feedback with us. We're pleased to hear that our staff provided excellent service, and that you enjoyed our breakfast selection. We appreciate your comments regarding the room and apologize for any inconvenience caused. We constantly strive to improve our accommodations and will take your feedback into consideration for future enhancements. We hope to have the opportunity to welcome you back in the future for an even better experience.

4/10 Poor

Stanley

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on Dec 31, 2023
Hello Stanley,We regret to hear that you did not have a satisfactory experience during your stay at our hotel. We kindly request you to reach out to us directly so that we may address any concerns or issues you encountered. Your feedback is greatly appreciated and your comfort is our top priority.

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and well maintained
Stayed 5 nights in Dec 2023
Response from Guest Relations Management on Feb 1, 2024
Hi Mark! Thank you so much for your excellent feedback and for awarding us a perfect 10 out of 10 rating! We're thrilled to hear that you found our hotel to be very clean and well-maintained during your stay. Ensuring that our guests have a comfortable and pristine environment is one of our top priorities, and we're delighted that we exceeded your expectations in this regard. Your satisfaction means a lot to us, and we're grateful for your kind words. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. Whether it's providing recommendations for local attractions or assisting with any special requests, we're here to ensure that you have a fantastic experience with us. Thank you for choosing to stay with us, and we look forward to welcoming you back for another exceptional stay in the future!

6/10 Okay

Diamond

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Fun stay for price. Put different card on file!!! I had several hundred dollars in pending charges per day for just in case incendents. Fire place was cute, balcony was nice.
Stayed 3 nights in Dec 2023
Response from Guest Relations Management on Dec 30, 2023
Hi Diamond! Thank you for taking the time to share your feedback with us. We're pleased to hear that you had a fun stay and enjoyed the amenities such as the fireplace and balcony. We understand the concern about pending charges, and we apologize for any inconvenience. Our team is committed to ensuring a smooth and pleasant experience for our guests, and we appreciate your understanding. We value your input and hope to have the opportunity to welcome you back for another enjoyable stay.

10/10 Excellent

tommy

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Guest Relations Management on Dec 28, 2023
Hi Tommy! We appreciate your 5 out of 5 rating and your choice to stay with us! It's fantastic to hear that your experience was excellent. If there's anything you'd like to share about what made your stay special or any recommendations for improvement, we'd love to hear from you. Your satisfaction is our priority, and we look forward to hosting you again soon.

10/10 Excellent

Brittany, Woodbridge

Stayed 3 nights in Dec 2023
Response from Guest Relations Management on Dec 28, 2023
Hi Brittany! Thank you for choosing to stay with us and for the perfect 5 out of 5 rating! We're thrilled that you had a great stay. Your positive feedback is a testament to our team's dedication to providing excellent service. If there are specific aspects you'd like to mention or any suggestions you may have, we're all ears. We can't wait to welcome you back for another wonderful experience.

10/10 Excellent

Brandy

Traveled with group
Stayed 3 nights in Dec 2023
Response from Guest Relations Management on Dec 28, 2023
Hi Brandy! Thank you for the outstanding 10 out of 10 rating! We're thrilled that you had a fantastic stay with us. Your feedback is a testament to our commitment to excellence. If there's anything specific you loved about your visit or any suggestions for making your future stays even better, we'd love to hear from you. We look forward to hosting you again for another exceptional experience.

10/10 Excellent

Clay

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Guest Relations Management on Dec 25, 2023
Hi Clay! We're honored by your perfect 10 out of 10 rating! It's wonderful to hear that we met or exceeded your expectations. Your feedback is invaluable, and it motivates our team to continue providing exceptional service. If there are any particular aspects of your stay you'd like to highlight or any suggestions for improvement, please let us know. We can't wait to welcome you back for another fantastic experience.

8/10 Good

Teresa

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Guest Relations Management on Dec 25, 2023
Hi Teresa! Thank you for taking the time to rate your recent stay, and for the commendable 8 out of 10 rating! We're glad to see that you had a positive experience. Your feedback is valuable, and we're interested in hearing more about what aspects of your stay stood out or if there are areas where we can enhance your future visits. If you have specific comments or suggestions, please don't hesitate to share. We appreciate your feedback and look forward to hosting you again for an even better stay.

6/10 Okay

David-Andrew

Stayed 1 night in Dec 2023
Response from Guest Relations Management on Dec 21, 2023
Hi David! Thank you for taking the time to share your feedback through a 3 out of 5 rating. Your insights are important to us, and we appreciate your honest assessment of your stay with us. We'd love to hear more about your experience and understand the aspects that contributed to your rating. If there are specific areas where you think we can improve or if there's anything you believe would enhance the guest experience, please feel free to share more details. Your feedback is invaluable, and we hope to have the opportunity to make your next stay even more enjoyable.

10/10 Excellent

Desirae

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was in a great location and not in the busiest part of town! The employees were very nice and breakfast was great!
Stayed 2 nights in Dec 2023
Response from Guest Relations Management on Dec 19, 2023
Hi Desirae! Thank you for choosing to stay with us and for sharing your wonderful feedback! We're thrilled to hear that our property's location suited your needs and provided a peaceful setting away from the busiest part of town. It's heartening to know that our employees contributed to making your stay enjoyable. Our team takes pride in delivering excellent service, and your kind words are truly appreciated. We're delighted that you enjoyed our breakfast offerings. Providing a satisfying start to the day is important to us, and it's great to hear that we met your expectations. If your travels bring you back to the area, we'd be honored to host you again. Thank you for your positive review, and we look forward to welcoming you back!