Property amenity

Reviews of Country Inn & Suites by Radisson, Sevierville Kodak, TN

2.5 out of 5

Reviews

8.2

Very Good

Rating 10 - Excellent. 473 out of 934 reviews" "
Rating 8 - Good. 213 out of 934 reviews" "
Rating 6 - Okay. 108 out of 934 reviews" "
Rating 4 - Poor. 80 out of 934 reviews" "
Rating 2 - Terrible. 60 out of 934 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Wilson

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All around excellent property, front desk staff very nice and helpful. Breakfast needs just a little improvement, but noting mayor. Thanks.
Stayed 4 nights in Mar 2024
Response from Guest Relations Management on Mar 28, 2024
Hi Wilson,Thank you for your kind feedback! We're thrilled to hear that you had an excellent experience at our property and that our front desk staff provided you with nice and helpful service.Creating a positive and enjoyable stay for our guests is our top priority, and we're glad that our front desk team made a positive impression on you. They are committed to ensuring your needs are met and assisting you throughout your stay.We appreciate your feedback regarding breakfast. While it's great to know that it didn't pose a major issue, we value guest feedback and will take your comments into consideration to make necessary improvements. Our goal is to continuously enhance our offerings and provide an even better experience for our valued guests like you.Thank you again for your kind words. It was a pleasure having you as our guest, and we hope to welcome you back in the future.

8/10 Good

Stephanie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good price, close to all the tourist attractions without being in the middle of busy traffic.
Stayed 2 nights in Mar 2024
Response from Guest Relations Management on Mar 28, 2024
Hi Stephanie,Thank you for sharing your feedback with us. We are delighted to hear that you found our hotel to offer a good price and a convenient location near tourist attractions without being in the midst of busy traffic.We understand the importance of finding a balance between accessibility to tourist attractions and a peaceful atmosphere for our guests. We are thrilled that our location provided you with the convenience you were seeking while still offering a tranquil environment away from the bustling traffic.Moreover, we strive to offer competitive pricing to ensure our guests receive a great value during their stay. We are glad that you found our rates to be favorable and aligned with your expectations.Thank you for choosing our hotel and for taking the time to share your positive experience. We greatly appreciate your feedback and look forward to welcoming you back in the future.

10/10 Excellent

Sonia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, safe environment
Stayed 1 night in Mar 2024
Response from Guest Relations Specialist on Mar 26, 2024
Hi Sonia,We're thrilled to hear that you found our hotel to be very clean and safe during your stay. Maintaining a high standard of cleanliness and ensuring the safety of our guests are top priorities for us. Our team works diligently to provide a comfortable and secure environment for all our guests to enjoy. We appreciate your feedback and look forward to welcoming you back on your next visit.

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Relations Management on Mar 26, 2024
Hi Linda,Thank you for sharing your review with us.We are pleased to hear that you enjoyed most aspects of your stay. Your rating is valuable to us as they help us recognize our strengths and identify areas for improvement. We are constantly striving to ensure that our guests feel welcomed and satisfied throughout their stay. We are glad to have been a part of your travel convenience and made your experience enjoyable.We greatly appreciate the time you took to rate our hotel. It is important to us, and we will use it to enhance our services and amenities. We look forward to your next visit, and we are committed to providing an even better experience that exceeds your expectations.We appreciate your support, and we can't wait to welcome you back in the future.

10/10 Excellent

Jacalynn

Traveled with partner
Liked: Amenities
Hotel was very clean and breakfast was great!
Stayed 3 nights in Mar 2024
Response from Guest Relations Specialist on Mar 26, 2024
Hi Jacalynn,We're thrilled to hear you found our hotel exceptionally clean and enjoyed our delicious breakfast offerings! Maintaining a high standard of cleanliness is paramount to us, and we're pleased to see it reflected in your experience. Our team works diligently to ensure all areas of our hotel are pristine for our guests' comfort and satisfaction. Your positive feedback motivates us to continue delivering top-notch service. We hope to welcome you back for another enjoyable stay in the future!

10/10 Excellent

Carrie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Guest Relations Management on Mar 26, 2024
Hi Carrie,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

6/10 Okay

Annette M

The shower was dirty with stain on wall from previous stay, tissue box was empty and the desk lamp flickered could not find switch for lamp between beds. Looked very nice from outside
Stayed 1 night in Mar 2024
Response from Guest Relations Specialist on Mar 26, 2024
Hi Annette,We're genuinely sorry to hear about your less-than-ideal experience during your recent stay. Our commitment to cleanliness is paramount, and we assure you that we take reports of cleanliness issues seriously. Rest assured, we're addressing the concerns you've raised with our housekeeping team to ensure such oversights are rectified promptly. Additionally, we'll investigate the maintenance issues you've mentioned to ensure that all our facilities are in top-notch condition for our guests. We appreciate your feedback and hope to have the opportunity to exceed your expectations in the future.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
A nice hotel near local attractions
Stayed 1 night in Mar 2024
Response from Guest Relations Specialist on Mar 26, 2024
Hi David,We appreciate your positive feedback regarding our hotel's proximity to local attractions. It's wonderful to hear that you found our location convenient for exploring the area. Our team strives to provide a comfortable and enjoyable stay for all our guests, and we're glad that you had a pleasant experience with us. Should you choose to visit again, we look forward to welcoming you back for another memorable stay.

10/10 Excellent

Nuria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Guest Relations Specialist on Mar 26, 2024
Hi Nuria,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

10/10 Excellent

Emily

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very clean and the staff was very friendly. We really enjoyed our stay!
Stayed 1 night in Mar 2024
Response from Guest Relations Management on Mar 24, 2024
Hi Emily,Thank you for choosing our hotel for your recent stay and for sharing your positive feedback. We are thrilled to hear that you found our hotel to be very clean and that our staff provided friendly and welcoming service.Maintaining a clean and comfortable environment is a top priority for us, and we are glad that you noticed our efforts in this regard. We will share your compliments with our housekeeping team, as they work diligently to ensure that our guests have a pleasant and hygienic stay.We are also delighted to hear that our staff made your stay enjoyable. Providing excellent customer service is important to us, and your kind words will be shared with our team members. They will be encouraged by your feedback and motivated to continue delivering exceptional service to all our guests.Once again, thank you for your feedback. If there is anything else we can assist you with or if you have any additional comments, please feel free to reach out to us directly. We appreciate your patronage and hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Relations Management on Mar 24, 2024
Hi Nicole,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

4/10 Poor

shirley

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
No exhaust fans in the rooms. First night pool was cold with few jets working. Second night way to much chlorine in the pool. Made my bathing suit bleed its color. Breakfast was not good. Will not return.
Stayed 2 nights in Mar 2024
Response from Guest Relations Management on Mar 21, 2024
Hi Shirley,Thank you for sharing your feedback about your recent stay at our hotel. We apologize for the inconveniences and disappointments you experienced during your time with us.We regret that your room did not have exhaust fans. We understand the importance of proper ventilation for guest comfort, and we apologize for any discomfort caused. We will review our room amenities and consider necessary improvements to enhance the overall experience.We apologize for the issues you encountered with the pool during your stay. We strive to maintain optimal pool conditions for our guests, and we regret that the temperature and jet functionality were not up to par on the first night and there was an excessive amount of chlorine on the second night. We will investigate these matters and work diligently to ensure that our pool facilities meet the expected standards.We regret the damage caused to your bathing suit due to excessive chlorine. Our team will assess and adjust the chemical levels in the pool to prevent similar incidents from happening in the future.We are disappointed to learn that our breakfast did not meet your expectations. Guest satisfaction is our top priority. We value your feedback and will use it to make necessary improvements to our breakfast selection and quality.We understand your decision not to return based on your experience. We appreciate your feedback, as it helps us identify areas for improvement and deliver a better experience to our guests in the future.If there is anything else you would like to address or any further feedback you would like to share, please do not hesitate to reach out to us directly. We value your patronage, and we hope you will reconsider and give us another opportunity to provide you with a significantly improved experience should your travels bring you back to the area.Thank you for your understanding, and we wish you all the best in your future travels.

8/10 Good

Reanna

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall this property is a great place to stay. My wife and I and our 1 yo duaghter stayed here for a night as we were going to DW in the morning. It was pretty cheap and had an indoor pool which is what we wanted. Its closer to the interstate than the parkway which is also what we wanted. Pros: The lobby was emaculate and the breakfast was some of the best free cont. Breakfast have I had at a hotel. The staff was extemely nice and helpful. We had an issue with some of the sheet on one of our beds and they fixed it immediately. The indoor pool was the perfect temperature and I think when the outdoor pool area opens it will be even better for littles like ours. As far as our room goes it was clean and had everything we needed! Cons: the hallways need some extreme TLC the walls are banged up pretty bad the wall paper is hanging off which made me weary of what our room would look like. Our bedliner had a masive brown stain on the side but was replaced immediately upon telling them about it. Overall it was a really good place to stay for the night and I would definitly stay another night there as its off the parkway, it has good pool areas, and the staff is extremely accomodating and helpful! Dont let the appearance of the hallways fool you the rooms are good.
Stayed 1 night in Mar 2024
Response from Guest Relations Specialist on Mar 18, 2024
Hi Reanna,We're delighted to hear that you and your family enjoyed your stay with us! It's wonderful to know that you found our property to be a great choice for your trip to DW. We're glad you appreciated our clean rooms, excellent breakfast, and the warm hospitality of our staff. Thank you as well for bringing your concerns to our attention; we're committed to addressing any issues promptly to ensure our guests have a comfortable stay. We appreciate your feedback regarding the hallways and will certainly look into improving them. We look forward to welcoming you back for another enjoyable stay in the future!

8/10 Good

Travis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Guest Relations Specialist on Mar 18, 2024
Hi Travis,Thank you for taking the time to share your experience with us. We appreciate your positive rating and are delighted to hear that you had an overall satisfactory stay. Our team works hard to provide a comfortable and enjoyable environment for our guests, and we're pleased to see that reflected in your feedback. If you have any specific comments or suggestions on how we can further enhance your experience, we would love to hear them. We look forward to welcoming you back in the future.

6/10 Okay

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Relations Specialist on Mar 18, 2024
Hi Richard,Thank you for sharing the rating about your experience here with us. We are happy to see your stay was pleasant overall, and we hope to have the pleasure of hosting you again soon.

10/10 Excellent

Stephanie

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a nice hotel to stay in. I wish it had a hot tub but overall the room was clean, staff was friendly, and breakfast was really good.
Stayed 1 night in Mar 2024
Response from Guest Relations Management on Mar 15, 2024
Hi Stephanie,Thank you for taking the time to provide feedback about your recent stay at our hotel. We greatly appreciate your positive comments and are pleased to hear that you had a nice experience overall.We apologize for not having a hot tub available. We value your suggestion and will consider it as we continue to enhance our amenities for the comfort and enjoyment of our guests.We're glad to know that you found the room clean and that our staff was friendly. Providing a clean and welcoming environment, as well as delivering friendly and attentive service, are priorities for us.We're delighted to hear that you enjoyed the breakfast. We strive to offer a variety of delicious options to start our guests' day off right.Thank you for choosing our hotel, and we look forward to welcoming you back on your next visit. If there is anything else we can do to make your stay even more enjoyable, please don't hesitate to let us know.

10/10 Excellent

Rachel

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, service staff are friendly and courteous. I would definitely stay here again!!!!
Stayed 1 night in Mar 2024
Response from Guest Relations Management on Mar 14, 2024
Hi Rachel,Thank you for sharing your positive feedback about your recent stay at our hotel. We are thrilled to hear that you had a pleasant experience and that you found our room clean and our service staff friendly and courteous.Maintaining a clean and comfortable environment is a top priority for us, and we are pleased to know that our efforts were noticeable during your stay. We appreciate your kind words about our service staff, as we strive to provide exceptional service to all our guests.It is wonderful to hear that you would definitely choose to stay with us again. We look forward to welcoming you back in the future and providing you with another enjoyable experience.Thank you for your patronage, and should you have any additional feedback or requests, please do not hesitate to let us know. We are here to ensure your stay is as pleasant as possible.

10/10 Excellent

Marquita

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to the water parks!
Stayed 1 night in Mar 2024
Response from Guest Relations Specialist on Mar 11, 2024
Hi Marquita,We're delighted to hear you enjoyed our hotel's convenient location near the water parks! Being close to these attractions is indeed a highlight for many of our guests. Our team takes great pride in offering a prime spot for families and thrill-seekers alike to enjoy their vacation. We appreciate your positive feedback and hope to welcome you back for another enjoyable stay in the future.

10/10 Excellent

Lisa

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Relations Specialist on Mar 10, 2024
Hi Lisa,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

10/10 Excellent

Talanee

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not sure why this has lower reviews but I loved this place and will stay again.
Stayed 2 nights in Mar 2024
Response from Guest Relations Specialist on Mar 10, 2024
Hi Talanee,We're thrilled to hear you had such a positive experience at our hotel! It's always gratifying to know that our guests appreciate the quality of service and amenities we provide. We strive to create a comfortable and memorable stay for all our guests, and we're delighted to hear that we succeeded in your case. Your feedback is greatly valued, and we look forward to welcoming you back on your next visit!

10/10 Excellent

Cynthia

Stayed 1 night in Mar 2024
Response from Guest Relations Management on Mar 28, 2024
Hi Cynthia,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

8/10 Good

Stephanie

Liked: Cleanliness, amenities, property conditions & facilities
Nice spot
Stayed 1 night in Feb 2024
Response from Guest Relations Management on Mar 3, 2024
Hi Stephanie,Thank you for your review and for taking the time to share your rating about your recent stay at our hotel!We are delighted to hear that you had a good experience and enjoyed most aspects of your stay. Providing our guests with a comfortable and accommodating experience is our top priority, and we are happy to know that we succeeded in meeting your expectations. Please don't hesitate to contact us if there is anything we can do to make your next stay even more enjoyable.Once again, thank you for choosing our hotel and for sharing your positive review. We await the opportunity to serve you again soon!

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable room. Friendly, helpful staff. Good breakfast.
Stayed 1 night in Feb 2024
Response from Guest Relations Specialist on Mar 10, 2024
Hi Karen,We're delighted to hear that you enjoyed your stay with us! Ensuring a clean and comfortable environment is always our top priority, and we're thrilled that you found our rooms up to your satisfaction. Our staff takes great pride in providing exceptional service, and your recognition of their friendliness and helpfulness means a lot to us. Additionally, we're glad you enjoyed our breakfast offerings, as we strive to provide a delicious start to each guest's day. We appreciate your feedback and hope to welcome you back for another enjoyable stay in the future.

10/10 Excellent

Sheila, Kernersville

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not overwhelmingly crowded, very nice and clean, spacious rooms with all that one needs, nice employees, well taken care of.
Stayed 2 nights in Feb 2024
Response from Guest Relations Specialist on Feb 26, 2024
Hi Sheila,We're thrilled to hear that you had a pleasant stay with us! Our team takes great pride in maintaining a comfortable and inviting atmosphere for all our guests. From our spacious and well-appointed rooms to the attentive service provided by our dedicated staff, we strive to ensure a memorable experience for everyone who walks through our doors. Your feedback is greatly appreciated, and we look forward to welcoming you back on your next visit to the area.

8/10 Good

Jody

Liked: Staff & service
Disliked: Cleanliness
Most of the room looked nice. Rusty hinges on bathroom door a bit of an eyesore, but nothing too bad. Did notice some small hairs in the shower.
Stayed 1 night in Feb 2024
Response from Guest Relations Specialist on Feb 25, 2024
Hi Jody,We appreciate your feedback and are glad to hear that you found most aspects of your room enjoyable. We apologize for any inconvenience caused by the rusty hinges on the bathroom door and assure you that we will address this promptly to maintain the overall aesthetic appeal of our accommodations. Regarding the small hairs in the shower, please accept our apologies for any oversight in cleanliness; we will reinforce our housekeeping standards to ensure a pristine environment for all our guests. Thank you for bringing these matters to our attention, and we hope to welcome you back for an even more pleasant stay in the future.

10/10 Excellent

Steven

Excellent facility. Bed was extra comfortable. Breakfast was more than satisfying. However, the one thing I will never understand, is who they get to remodel these places. The attention to detail is always lacking. But I make be more observant than most guests. At any rate a good place to stay
Stayed 1 night in Feb 2024
Response from Guest Relations Specialist on Feb 25, 2024
Hi Steven,We're thrilled you found our facility excellent and enjoyed the extra comfortable bed and satisfying breakfast during your stay. While we strive for perfection in all aspects of our hotel, we appreciate your feedback regarding the remodeling. Rest assured, we consistently work to enhance our attention to detail to ensure a top-notch experience for all our guests. We're delighted you found our hotel to be a good place to stay and look forward to welcoming you back on your next visit.

6/10 Okay

Rachel

Traveled with family and small children, Traveled with family
Liked: Amenities, property conditions & facilities
This room was advertised as up to 6 people, we had 5 (2 adults, 3 kids) and it was very tight. There was no room to set luggage, bathroom was VERY small and had pieces of hair stuck to wall and a dirty shower curtain. We checked out the pool, but it was very hot and humid in there with a strong chlorine smell so we did not use. I will say the price was fair and the room and hotel were recently updated with attractive decor.
Stayed 1 night in Feb 2024
Response from Guest Relations Specialist on Feb 25, 2024
Hi Rachel,We appreciate your feedback and are sorry to hear about your experience. While our room accommodations are designed to comfortably accommodate a variety of group sizes, we regret that you found it to be cramped for your family. We take cleanliness seriously, and we'll address the issues you've mentioned with our housekeeping team to ensure such oversights are avoided in the future. Regarding the pool area, we apologize for any discomfort caused by the temperature and smell; we'll look into this matter to ensure a more enjoyable experience for our guests. We're glad you found value in our pricing and appreciated the recent updates to our decor.

10/10 Excellent

Jordan

Traveled with family
Liked: Cleanliness, amenities
Quick and easy
Stayed 1 night in Feb 2024
Response from Guest Relations Management on Feb 22, 2024
Hi Jordan,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

10/10 Excellent

Mary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect!
Stayed 4 nights in Feb 2024
Response from Guest Relations Management on Feb 22, 2024
Hi Mary,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

10/10 Excellent

Erica

The only inconvenience was the slamming of the side door was very loud in room 118
Stayed 2 nights in Feb 2024
Response from Guest Relations Management on Feb 22, 2024
Hi Erica,Thank you for taking the time to provide feedback about your recent stay at our hotel. We appreciate your comments and apologize for the inconvenience caused by the loud slamming of the side door near Room 118.We understand that unexpected noises can disrupt the peace and comfort of your stay. We will investigate the issue with the side door and take necessary measures to address the noise problem promptly.We value your feedback and appreciate you bringing this matter to our attention. We are committed to ensuring your stay is as enjoyable as possible.Thank you for choosing our hotel, and we hope to have the opportunity to provide you with an improved experience in the future.

10/10 Excellent

Michael

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 2 nights in Feb 2024
Response from Guest Relations Specialist on Feb 18, 2024
Hi Michael,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your comments and high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Guest Relations Specialist on Feb 18, 2024
Hi Scott,Thank you for taking the time to share your experience with us. We appreciate your positive rating and are delighted to hear that you had an overall satisfactory stay. Our team works hard to provide a comfortable and enjoyable environment for our guests, and we're pleased to see that reflected in your feedback. If you have any specific comments or suggestions on how we can further enhance your experience, we would love to hear them. We look forward to welcoming you back in the future.

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Guest Relations Management on Feb 15, 2024
Hi Robin,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

10/10 Excellent

William

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice and clean. Bathroom had no towel bars or robe hooks, and the exhaust fan didn't vent the bathroom. but we are pleased with out stay.
Stayed 1 night in Feb 2024
Response from Guest Relations Specialist on Feb 13, 2024
Hi William,We're delighted to hear that you found our hotel to be nice and clean during your stay. Your comfort and satisfaction are our top priorities, and we appreciate your feedback regarding the bathroom amenities and ventilation. We'll certainly take note of these areas for potential improvements. Despite these minor inconveniences, we're thrilled that overall you had a pleasant experience with us, and we look forward to welcoming you back for another enjoyable stay in the future.

10/10 Excellent

Beverly

Traveled with partner
Loved it everything was great, highly recommend anyone to stay their
Stayed 2 nights in Feb 2024
Response from Guest Relations Specialist on Feb 13, 2024
Hi Beverly,We're thrilled to hear that you thoroughly enjoyed your stay with us! Providing exceptional experiences for our guests is our top priority, and it's wonderful to know that you found everything to be great during your time here. Recommendations like yours are incredibly valuable to us, as they reflect our dedication to delivering outstanding service and accommodations. We look forward to welcoming you back for another fantastic stay whenever your travels bring you our way again!

10/10 Excellent

Alaina

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close by the convention center. Room was clean and nice.
Stayed 1 night in Feb 2024
Response from Guest Relations Specialist on Feb 11, 2024
Hi Alaina,We're thrilled to hear you found our hotel's proximity to the convention center convenient and enjoyed the cleanliness and comfort of your room. Providing a pleasant and welcoming environment for our guests is always our top priority. Should you choose to stay with us again in the future, we'll strive to ensure your experience continues to meet your expectations. Thank you for choosing to stay with us and for taking the time to share your feedback.

10/10 Excellent

Melissa

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff friendly Clean
Stayed 2 nights in Feb 2024
Response from Guest Relations Specialist on Feb 5, 2024
Hi Melissa,We appreciate your positive feedback on our friendly staff and the cleanliness of our hotel. Our team works diligently to create a welcoming and hygienic environment for our guests. It's delightful to hear that our efforts have been noticed, and we hope you enjoyed a comfortable stay. We look forward to welcoming you back for another pleasant experience in the future.

8/10 Good

Knecol

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Guest Relations Specialist on Feb 6, 2024
Hi Knecol,Thank you for taking the time to share your experience with us. We appreciate your positive rating and are delighted to hear that you had an overall satisfactory stay. Our team works hard to provide a comfortable and enjoyable environment for our guests, and we're pleased to see that reflected in your feedback. If you have any specific comments or suggestions on how we can further enhance your experience, we would love to hear them. We look forward to welcoming you back in the future.

10/10 Excellent

Epiffany

Stayed 2 nights in Feb 2024
Response from Guest Relations Management on Mar 20, 2024
Hi Epiffany,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

10/10 Excellent

Bonnie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The doors to the rooms slammed shut. It was pretty noisy in the rvenongs with people coming and going. Quiet overnight.
Stayed 1 night in Feb 2024
Response from Guest Relations Specialist on Feb 5, 2024
Hi Bonnie,We appreciate your feedback and apologize for any inconvenience caused by the noise during the evenings. Our team is committed to providing a comfortable stay, and we'll certainly look into ways to minimize disturbances for our guests. It's encouraging to hear that you found the overnight hours to be quieter, and we value your input as we continually strive to enhance the overall experience for all our guests.

10/10 Excellent

Lawrence

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel staff was extremely helpful and friendly. Room was clean, quiet, and comfortable … and we had a balcony. The entire building was well maintained. I will definitely stay here again.
Stayed 1 night in Jan 2024
Response from Guest Relations Specialist on Jan 29, 2024
Hi Lawrence,We appreciate your positive feedback and are delighted to hear that you found our hotel staff exceptionally helpful and friendly. It's rewarding to know that you enjoyed the cleanliness, quiet ambiance, and comfort of your room, along with the added benefit of a balcony. Our commitment to maintaining the entire building reflects our dedication to providing a pleasant experience for our guests. We look forward to welcoming you back on your next visit, and we'll continue striving to ensure your stay meets and exceeds expectations.

10/10 Excellent

Denise

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was great. I come from a mom who was a General Manager of a large chain and I look for cleanliness. This hotel did not disappoint. The gentleman and the young lady at the front desk were both wonderful...extremely accommodating and made our stay pleasant. The guy in the kitchen was wonderful as well...he always had a smile on his face!
Stayed 1 night in Jan 2024
Response from Guest Relations Specialist on Jan 22, 2024
Hi Denise,We appreciate your positive feedback on our property and are delighted to hear that our commitment to cleanliness met your expectations. Our front desk team takes pride in providing exceptional service, and we're pleased to know they contributed to making your stay enjoyable. It's heartening to hear that our kitchen staff also left a positive impression with their friendly demeanor. We're grateful for your acknowledgment and strive to consistently offer a welcoming and pleasant experience for all our guests.

10/10 Excellent

Kasey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly environment, clean, and comfortable. Definitely recommend this property for a stay!
Stayed 1 night in Jan 2024
Response from Guest Relations Management on Jan 21, 2024
Hi Kasey,Thank you for your wonderful feedback regarding your recent stay at our property. We are delighted to hear that you found our hotel to be friendly, clean, and comfortable. It's always our goal to provide a welcoming and pleasant environment for our guests, and we are thrilled to know that we succeeded in meeting your expectations.Your recommendation means a lot to us, and we greatly appreciate your kind words. We take pride in maintaining a high standard of cleanliness and ensuring that our guests have a comfortable and enjoyable stay.Should your travels bring you back to this area, we would be honored to have the opportunity to host you again. Please don't hesitate to reach out to us if there's anything we can assist you with in the future.Once again, thank you for choosing our property, and we look forward to welcoming you back.

8/10 Good

Jennifer

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Guest Relations Management on Jan 18, 2024
Hi Jennifer,Thank you so much for sharing your review.We are pleased to hear that you enjoyed most aspects of your stay. Your rating will help us to recognize our strengths and improve upon our weaknesses. We are glad to have been an important part of your travel convenience. We greatly appreciate the time you've taken to review our hotel and we look forward to your next visit.

10/10 Excellent

STEVEN

Stayed 1 night in Jan 2024
Response from Guest Relations Management on Jan 18, 2024
Hi Steven,It is lovely to hear from you, and we appreciate you taking the time to provide our hotel with your favorable feedback.We want to provide each guest with a very comfortable and welcoming experience, so we are delighted when this goal is achieved. We are pleased to have contributed to your travel comfort.We appreciate you sharing this review, and we hope to see you soon!

10/10 Excellent

Adrianna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Guest Relations Specialist on Jan 16, 2024
Hi Adriana,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

8/10 Good

Dave

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Guest Relations Specialist on Jan 9, 2024
Hi Dave,Thank you for taking the time to share your experience with us. We appreciate your positive rating and are delighted to hear that you had an overall satisfactory stay. Our team works hard to provide a comfortable and enjoyable environment for our guests, and we're pleased to see that reflected in your feedback. If you have any specific comments or suggestions on how we can further enhance your experience, we would love to hear them. We look forward to welcoming you back in the future.

10/10 Excellent

Sheila

Liked: Cleanliness, staff & service, property conditions & facilities
Love this place
Stayed 3 nights in Dec 2023
Response from Guest Relations Specialist on Jan 9, 2024
Hi Sheila,We greatly appreciate your positive feedback and are delighted to hear that you love our hotel. Our team works hard to create a welcoming and enjoyable experience for our guests, and it's rewarding to know that our efforts have resonated with you. We strive to maintain high standards of service and comfort, and we're thrilled that you had a positive stay with us. Your kind words motivate us to continue providing exceptional hospitality.

6/10 Okay

Aijaz

Traveled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 2 nights in Dec 2023
Response from Guest Relations Specialist on Jan 9, 2024
Hi Aijaz,Thank you so much for your feedback! We will be sure to share this with our Team and look forward to welcoming you back.

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Guest Relations Specialist on Jan 1, 2024
Hi Kathy,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.