Posted Oct 20, 2016 on Hotels
Stayed only one night & the hotel was very nice. Our room was nice also , but unfortuanately my side of the bed was not in great shape. I kept falling toward the floor all night . The Tv is between the living room & bedroom & rotates on a stand . I was on the side nearested Tv stand & I guess everyone sleeps on that side . Reported it next morning & manager said mattress was only 2 months old . She was very nice & refunded me 65$ for my bad night sleep . It turned out to be the box springs were broken when they checked out the problem . The breakfast is like a lot of the other places with premise heat up type . I'm not a fan of sausage that isn't browned & they do not serve bacon , waffle maker work great & yogurt was good . I think Marriott could do ALOT BETTER JOB ON THE BREAKFAST BAR . A lot of these places have the cheese omlettes , biscuits & gravy & browned bacon . They had carton type scrambled eggs & microwaved none brown sausage . Please at least brown the sausage .
Comment from Hotel Management
Nov 28, 2016 by General Manager, Hotel Management
Thank you for your candid review of our Springhill Suites. We appreciate your feedback and have discussed your concerns with the appropriate departments, and they are working diligently to improve. We hope you will give us a second chance and see the improvements that we made.