Mid-price hotel with roachbait quality. NASTY
Posted Aug 8, 2016 on Hotels
I booked this hotel due to location & its appearance to be good quality hotel.This hotel was poorly ran, dirty, & very below any expectations I had.I booked 2 rooms, 1 of which was a handicapped accessible room for a parent that had a broken foot.The price was $463 & $446 for 2 rooms for 3 nites a piece.When we arrived, the handicapped room smelled of lysol & did not have a shower curtain present.The regular room was neater in appearance but had at least 2 dead bugs in the floor, 1 of which was a roach.The front desk was notified of the lack of shower curtain 2 x-they did not address this at all until we arrived back late afternoon on day 2 & needed to take showers.A shower curtain was removed from another room & given to the needed room (none available in the office).The 1st nite, the adjoining room to our regular room had extreme noise starting at 530 in the morning with slamming doors & loud voices.Other things that were noted were a live roach in the shower, a/c unit that was unable to adjust due to knob being broken, & blood spots on shower curtain. The last & craziest thing that occurred was the manager came into our room without knocking using his key on the day of checkout.We had several hours left to checkout & had not notified the front desk of anything.He was rude & implied we should already be checked out.I am writing this review in hopes to save someone the disappointment of the nasty room.We NEVER plan to return to this hotel!
Comment from Hotel Management
Aug 14, 2016 by General Manager, Hotel Management
We do apologize that you experienced and unpleasant stay. Our motel is located in Gatlinburg, TN in the mountains and at times due to this there will be different insects that are seen around the motel. However, we do have regular visits from Pest Control and I can assure you that what you saw was a water bug, not a roach. Again we do apologize for any inconvenience this may have caused.