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Overview of SureStay Plus Hotel by Best Western Gatlinburg

Photo gallery

Exterior
Seasonal outdoor pool
Seasonal outdoor pool
Desk, blackout drapes, iron/ironing board, free WiFi
Desk, blackout drapes, iron/ironing board, free WiFi

SureStay Plus Hotel by Best Western Gatlinburg

2.5 out of 5

3.6/5 Good

Guests rated this property 3.5/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • Air Conditioning
  • Housekeeping

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment

Explore the area

    Popular LocationOber Gatlinburg Aerial Tramway6 min walk
    Popular LocationSmoky Mountain Brewery6 min walk
    Popular LocationRipley's Haunted Adventure8 min walk
    AirportKnoxville, TN (TYS-McGhee Tyson)70 min drive

Choose dates to view prices

  • Standard Room, 1 King Bed, Balcony, River View

    Room amenities

    • River view
    • Sleeps 2
    • 1 King Bed
    More detailsStandard Room, 1 King Bed, Balcony, River View
  • Suite, 1 King Bed with Sofa bed, Balcony, River View (with Sofabed)

    3.9/5 guest room rating

    Room amenities

    • River view
    • Sleeps 4
    • 1 King Bed and 1 Double Sofa Bed
    More detailsSuite, 1 King Bed with Sofa bed, Balcony, River View (with Sofabed)
  • Suite, Multiple Beds, Balcony, River View (with Sofabed)

    3.9/5 guest room rating

    Room amenities

    • River view
    • Sleeps 6
    • 2 Queen Beds and 1 Double Sofa Bed
    More detailsSuite, Multiple Beds, Balcony, River View (with Sofabed)
  • Standard Room, 2 Queen Beds, Balcony, River View

    Room amenities

    • River view
    • Sleeps 4
    • 2 Queen Beds
    More detailsStandard Room, 2 Queen Beds, Balcony, River View
  • Suite, 1 King Bed with Sofa bed, Accessible, Balcony (with Sofabed)

    Room amenities

    • River view
    • Sleeps 4
    • 1 King Bed and 1 Double Sofa Bed
    More detailsSuite, 1 King Bed with Sofa bed, Accessible, Balcony (with Sofabed)
  • Standard Room, 1 King Bed, Accessible, Balcony

    Room amenities

    • River view
    • Sleeps 2
    • 1 King Bed
    More detailsStandard Room, 1 King Bed, Accessible, Balcony

About this area

Gatlinburg

Located in Gatlinburg, SureStay Plus Hotel by Best Western Gatlinburg is in the mountains and on a river. Dolly Parton's Stampede Dinner Attraction and Titanic Museum are cultural highlights, and some of the area's popular attractions include Gatlinburg Space Needle and Gatlinburg SkyLift Park. Ripley's Aquarium of the Smokies and Ober Gatlinburg Ski Resort and Amusement Park are not to be missed. Spend some time exploring the area's activities, including skiing and ski lifts.
Popular Location

What's nearby

  • Ober Gatlinburg Aerial Tramway - 6 min walk
  • Smoky Mountain Brewery - 6 min walk
  • Ripley's Haunted Adventure - 8 min walk
  • Amazing Mirror Maze - 9 min walk
  • Hollywood Star Cars Museum - 10 min walk

Getting around

  • AirportMcGhee Tyson Airport (TYS) - 70 min drive

Restaurants

  • Crockett's Breakfast Camp — 4 min walk
  • Bennett's Pit Bar-B-Q — 4 min walk
  • The Park Grill — 5 min walk
  • Big Daddy's Pizzeria — 5 min walk
  • Calhoun's — 5 min walk

About this property

SureStay Plus Hotel by Best Western Gatlinburg

Riverfront hotel with free breakfast and outdoor pool
Along with an outdoor pool, this hotel has coffee/tea in a common area and a seasonal outdoor pool. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a 24-hour front desk, a TV in a common area, and a vending machine are onsite. All 52 rooms provide conveniences like microwaves and coffee makers, plus free WiFi and LED TVs with cable channels. Other amenities available to guests include free local calls, hair dryers, and ironing boards.
SureStay Plus Hotel by Best Western Gatlinburg offers 52 air-conditioned accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. 44-inch LED televisions come with cable channels. Bathrooms include shower/tub combinations.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Follows standard sanitization guidelines of We Care Clean (Best Western)
Follows industry sanitization guidelines of SafeStay (AHLA - USA)

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks are required at the property
Hand sanitizer provided
Individually-wrapped food options available for breakfast
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking

Food and drink

  • Free continental breakfast available 6:30 AM–9:30 AM on weekdays and 7:00 AM–10:00 AM on weekends
  • Coffee/tea in common area(s)

Things to do

  • Outdoor pool

Family friendly

  • Microwave
  • Mini-fridge
  • Outdoor pool

Conveniences

  • Elevator
  • Vending machine

Guest services

  • 24-hour front desk
  • Daily housekeeping

Languages spoken

  • English
  • Hindi

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • Braille signage
  • In-room accessibility
  • Pool hoist on site
  • Wheelchair accessible (may have limitations)

More

  • Designated smoking areas (fines apply)
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains
  • Heating
  • Linens

Bathroom

  • Hair dryer
  • Shower/tub combination
  • Towels

Entertainment

  • 44-inch LED TV
  • Cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Access via exterior corridors
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone

See similar properties

Policies

Check-in

Check-in time starts at 3 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival
Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Renovations and closures

The following facilities or services will be unavailable from September 9 2020 to March 1 2021 (dates subject to change):
  • Dining venue(s)
Due to COVID-19, this property’s food and beverage options may be limited.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from May to September
Pool access available from 8:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Family America Gatlinburg
Family Inns
Family Inns America Gatlinburg
Travelodge Inn Gatlinburg River
Travelodge Inn River
Travelodge Gatlinburg River
Travelodge River
SureStay Plus Hotel Best Western Gatlinburg
SureStay Plus Best Western Gatlinburg
Surestay Plus By Gatlinburg
SureStay Plus Hotel by Best Western Gatlinburg Hotel
SureStay Plus Hotel by Best Western Gatlinburg Gatlinburg
SureStay Plus Hotel by Best Western Gatlinburg Hotel Gatlinburg

Frequently asked questions

Can I cancel my reservation for free at SureStay Plus Hotel by Best Western Gatlinburg and receive a full refund?
Yes, SureStay Plus Hotel by Best Western Gatlinburg offers free cancellation on select room rates, because flexibility matters! Please refer to SureStay Plus Hotel by Best Western Gatlinburg cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at SureStay Plus Hotel by Best Western Gatlinburg?
As of Jan 16, 2021, prices found for a 1-night stay for 2 adults at SureStay Plus Hotel by Best Western Gatlinburg on Feb 1, 2021 start from $48, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does SureStay Plus Hotel by Best Western Gatlinburg have a pool?
Yes, this property has an outdoor pool. Pool access is from 8:00 AM–10:00 PM.
Is SureStay Plus Hotel by Best Western Gatlinburg pet-friendly?
No, pets are not allowed at this property.
How much is parking at SureStay Plus Hotel by Best Western Gatlinburg?
Self parking is free at this property.
What time is check-in at SureStay Plus Hotel by Best Western Gatlinburg?
Check-in begins at 3 PM. Late check-in is available during limited hours.
What time is check-out at SureStay Plus Hotel by Best Western Gatlinburg?
Check-out is at 11 AM.
Where is SureStay Plus Hotel by Best Western Gatlinburg located?
Situated on a river, this hotel is within a 15-minute walk of Gatlinburg Space Needle and Gatlinburg SkyLift Park. Ripley's Aquarium of the Smokies and Ober Gatlinburg Ski Resort and Amusement Park are also within 3 mi (5 km).
3.6
Good
Rating 5 - Excellent. 89 out of 324 reviews
5 - Excellent 27%
Rating 4 - Good. 113 out of 324 reviews
4 - Good 35%
Rating 3 - Okay. 61 out of 324 reviews
3 - Okay 19%
Rating 2 - Poor. 36 out of 324 reviews
2 - Poor 11%
Rating 1 - Terrible. 25 out of 324 reviews
1 - Terrible 8%

3.5/5

Cleanliness

3.9/5

Staff & service

3.5/5

Amenities

3.4/5

Property conditions & facilities

3/5 Okay

Business traveler
Sad face IconDisliked: Cleanliness
Location was great, Beds were comfortable, had trouble with TV, mold in bathroom ceiling and trash all over the place. Not well taken care of.
Stayed 1 night in Jan 2021

3/5 Okay

Stayed 3 nights in Dec 2020

1/5 Terrible

Sad face IconDisliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2020

3/5 Okay

Traveled with family and small children
Sad face IconDisliked: Cleanliness, property conditions & facilities
The size of our room was surprisingly big. King bed with sofa sleeper looked like a large suite. Location of hotel was perfect for going around traffic via Gatlinburg bypass through the mountains to get to pigeon forge if needed. The few bad things were mold spots and ladybugs in the room. Mold was on ceiling tiles in bathroom and inside a picture frame by the dining table. Ladybugs were around the window and AC unit in a corner. Half the lights in the room didn’t work. They had about 6 light switches and only 2 lights worked. Was still enough to light up the room without complaining. Balconies are shared which wasn’t that big of a deal. When booking it was the cheapest hotel by far and I can see why. Overall I might have saved around 800 dollars for the 4 nights by staying here rather than the 350-500 a night other places wanted .
Stayed 2 nights in Dec 2020

3/5 Okay

Sad face IconDisliked: Staff & service
By the river n close to the strip you can drive right
Stayed 4 nights in Dec 2020

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