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SureStay Plus Hotel by Best Western Gatlinburg

Star Rating
2.5 out of 5



3.6 / 5Good
205 reviews


  • Pool
  • Free WiFi
  • Breakfast included
  • Free Parking


What's nearby

  • Popular Location
    Ober Gatlinburg Aerial Tramway
    6 min walk
  • Popular Location
    Ober Gatlinburg Ski Area & Amusement Park
    6 min walk
  • Restaurant
    The Peddler
    3 min walk
  • Restaurant
    Bennett's Pit Bar-B-Q
    4 min walk
  • Airport
    Knoxville, TN (TYS-McGhee Tyson)
    70 min drive

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    About this area


    SureStay Plus Hotel by Best Western Gatlinburg is located in Gatlinburg. Ripley's Believe It Or Not Museum and Titanic Museum are cultural highlights, and some of the area's activities can be experienced at Gatlinburg Sky Lift and Ober Gatlinburg Ski Resort and Amusement Park. Gatlinburg Space Needle and Ripley's Aquarium of the Smokies are not to be missed. Our guests appreciate the hotel's central and quiet location.

    What's nearby

    • Popular Location
      Ober Gatlinburg Aerial Tramway - 6 min walk
    • Popular Location
      Ober Gatlinburg Ski Area & Amusement Park - 6 min walk
    • Popular Location
      Smoky Mountain Brewery - 6 min walk
    • Popular Location
      Ole Smoky Moonshine Distillery - 10 min walk
    • Popular Location
      Gatlinburg Convention Center - 16 min walk

    Getting around

    • Knoxville, TN (TYS-McGhee Tyson) - 70 min drive


    • The Peddler — 3 min walk
    • Bennett's Pit Bar-B-Q — 4 min walk
    • The Park Grill — 5 min walk
    • Texas Roadhouse — 5 min walk
    • Calhoun's — 5 min walk

    About this property

    SureStay Plus Hotel by Best Western Gatlinburg

    This hotel features an outdoor pool, a 24-hour business center, and coffee/tea in a common area. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a 24-hour front desk, a computer station, and a TV in a common area. All 52 rooms provide conveniences like sofa beds and refrigerators, plus free WiFi and LED TVs with cable channels. Microwaves, coffee makers, and free local calls are among the other amenities available to guests.

    Property amenities


    • Available in all rooms: Free WiFi
    • Available in some public areas: Free WiFi

    Parking and transportation

    • Free self parking

    Food and drink

    • Free continental breakfast available daily
    • Coffee/tea in common area(s)

    Things to do

    • Outdoor pool

    Family friendly

    • Free cribs/infant beds
    • Microwave
    • Outdoor pool
    • Refrigerator
    • Rollaway/extra beds (surcharge)
    • Sofa bed


    • Elevator
    • Vending machine

    Guest services

    • 24-hour front desk
    • Daily housekeeping

    Languages spoken

    • English
    • Hindi

    Business services

    • 24-hour business center
    • Computer station


    • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
    • Accessible bathroom
    • In-room accessibility


    • Designated smoking areas
    • TV in lobby

    Room amenities


    • Air conditioning
    • Blackout drapes/curtains
    • Free cribs/infant beds
    • Heating
    • Linens
    • Rollaway/extra beds (surcharge)
    • Sofa bed


    • Hair dryer
    • Shower/tub combination
    • Towels


    • 39-inch LED TV
    • Cable channels

    Food and drink

    • Coffee/tea maker
    • Microwave
    • Refrigerator


    • Access via exterior corridors
    • Connecting rooms available
    • Desk
    • Free local calls
    • Iron/ironing board
    • Phone

    Nearby things to do


    • Ski area
    • Ski lifts
    • Skiing
    5 - Excellent
    4 - Good
    3 - Okay
    2 - Mediocre
    1 - Poor
    Service and Staff
    Property condition


    • Disliked: Amenities, property conditions & facilities
    This traveler didn’t leave comments with their review
    Stayed 3 nights in Nov 2019

    5/5 Excellent

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    great location, renovated recently so the rooms are cleaner than 2 years ago

    Stayed 1 night in Nov 2019


    • Liked: Staff & service
    • Disliked: Property conditions & facilities

    Room heavy with cigarette smoke. I specifically asked for a non-smoking room and was assured that it was a non-smoking room number 303.

    Stayed 1 night in Oct 2019

    4/5 Good

    • Liked: Staff & service, property conditions & facilities, room comfort
    • Disliked: Cleanliness

    Sure stay in Gatlinburg

    Overall the hotel is fine but the bath tub had mold growing in the water ports. Breakfast was OK and there were no problems with parking. The staff members were pleasant and helpful. The tub just needs to be sterilized or replaced.

    Stayed 4 nights in Oct 2019


    • Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

    This was one of the worst hotels we have ever stayed in. The windows leaked (it rained most of the time we were there) into the room. The floor and curtains were wet. It smelled bad in the room (like old musty). The TV didn’t have good reception until my husband “smacked” the back of it, then it worked. The air condition was sub-par and didn’t cool well. The staff were rude and complained about being “so busy”. I’m guessing because she couldn’t get her smoke break in because she had to wait on us and others checking in. The bed was hard and the sheets smelled bad. We had a balcony, but it was locked and we didn’t have a key to the door.

    Stayed 2 nights in Oct 2019

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