Ratings based on 1,665 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
84% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveler

Bit disappointing

Posted May 16, 2016
Pros: They do offer a shuttle service to just about anywhere around Gatlinburg....with the congestion and super poor parking options, this was nice.
Cons: More help at the front desk - for sure. Better cleaning in hallways, etc.
Location: The mountains are great - the area is very "touristy" so might not be the best area for relaxing get away.
We were expecting a really nice experience with this hotel. It is located way above the city - away from the busyness and could have had a great view. Unfortunately, we had a view of the rooftop air conditioners. The bathroom is beyond small! and the hallways had not been vacuumed for quite awhile. Upon check-in, the clerk was alone and trying to manage calls, guests and everything else on her own. I understand she was stressed but she took that out on shortness with us (and other guests). Breakfast (not included) was also very ordinary. Ordinary would describe the entire hotel....and I don't think we would stay there again.
5 out of 5
by A verified traveler from Tinley Park, IL

Better than I expected!

Posted May 10, 2016
Pros: the room, pool and cookies
Cons: the common areas on the floors were kinda frumpy
Location: I like that it was removed from the tourist-y area and up in the mountains
The views were exceptional, the pool was great, the breakfast was outstanding...and an added bonus of the shuttle to and from downtown was the cats butt! Cant wait to return, it was truly a great time!
5 out of 5
by A verified traveler

very nice, good food and staff

Posted May 9, 2016
Pros: everything
Cons: more baggage carts
Location: close to everything
the hotel staff were very helpful. the hotel is in a nice setting with well kept grounds
5 out of 5
by A verified traveler from Ky

Nice hotel with beautiful view.

Posted May 4, 2016
My girlfriend & I had a very good experience at this hotel. The view of the mountains was gorgeous from our balcony of our room. The pool & the rest of the hotel was very clean. We will be staying here again in the future.
4 out of 5
by A verified traveler from Y.

Close to downtown, but away.

Posted May 3, 2016
This hotel is a minutes drive into the heart of downtown but gives you that away from the city feel. Best of both worlds. The staff was friendly. Our room was comfortable and clean. And the view every morning was beautiful. Definitely recommend for the fall.
4 out of 5
by A verified traveler from W

Close to everything

Posted May 1, 2016
I Will definitely return . Very Helpful staff . The views from my room were excellent
5 out of 5
by Cynthia from Fort Wayne ,IN

Best hotel w/ awesome views

Posted May 1, 2016 on Hotels
Friendly helpful staff.....
5 out of 5
by James

This traveler left a rating score only Posted Apr 26, 2016 on Hotels
4 out of 5
by A verified traveler

Posted Apr 25, 2016 on Hotels
OK room service ignored us
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Apr 25, 2016 on Hotels