We got in late at night the gentleman at the front desk was so very nice and did a great job. The room was beautiful and comfortable and clean. It had everything we needed. The fitness room was more than officiant with multiple machines. The pools were so fun. Something for everyone. There was some noise from our neighbors but not enough to fuss about. Housekeeping did a great job and gave us what I asked for. The girl at the pool Katy (sp) was very nice and very watchful and made sure people were safe on her watch. Checking out was easy and a breeze.. I hate to have to leave.
Comment from Hotel Management
Aug 14, 2016 by Heather, General Manager, Hotel Management
Thank you for your very positive review of your time with us. We value all that our guests share with us and look forward to having you stay with us again in The Great Smoky Mountains.
We agree our pools are the best ever in the Smoky Mountains!
Again, we thank you for sharing your thoughts with us and we all wish you a wonderful day in the meantime!