Ratings based on 886 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
92% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Kentucky

Convenient location, next to shopping and restaura

Posted Aug 25, 2015
Good stay, bathroom needed work!! Ice maker did not work.
Comment from EPC
Aug 29, 2015 by Manager on Duty, EPC
Thank you for the review of your stay at The Resort. Feedback from our guests gives us invaluable insight to how we are performing as a whole and allows us opportunities to improve upon any area that is lacking. We are pleased to hear that you had a good stay! We are sorry that you found your icemaker to be non-functioning and trust that our resolution to the issue was to your satisfaction. We would like to invite you to return next year and see firsthand the improvements we will be making over the winter months. These are to include new furniture in the bedrooms, living rooms, and dining areas as well as new draperies. We are excited about these coming changes and hope that you will be too! We look forward to serving you again in the future and wish you a wonderful day with safe travels along the way! Sincerely, Jason Smith Manager on Duty The Resort at Governor's Crossing
4 out of 5
Recommended
for Everyone
by A verified traveler from florida

Nice hotel

Posted Aug 23, 2015
The rooms are nice and big, the reason I rated them a 4 was because my room overlooked the in door pool roof I expected a better view other than the roof of a building next door . For the money I paid I should have gotten a better room with a view. I asked to be changed and they said they had no clean rooms ready and I could sit in the lobby and wait, please I just travel all day and two planes to relax and now I have to wait for them to inspect a room. I asked how long and they said they didn't know , so being tired and my family being tired I gave in and kept the room , but my sitting early in the morning on my balcony drinking a cup of coffe with my wife watching the sun rise was not happening. I am very disappointed and upset over this and I feel I should be composited in some way for all the money I spent.
Comment from Hotel Management
Aug 26, 2015 by Manager on Duty, Hotel Management
Thank you so very much for sharing your thoughts with us. Feedback from our guests is very important to us and provides us with invaluable insight to how we are performing as a whole. We are so very sorry that you were dissatisfied with your accommodations. As we only have a select number of rooms that have certain views, it is sometimes difficult for us to provide everyone with the view that they so earnestly want. We are always more than willing to try and accommodate our guests with those type of requests and it is sometimes possible to make that happen right away while other times it may require a slight delay while we work to accommodate our guests. For your next visit, please make sure to request a room with a nicer view so that we can work to have it ready for you when you arrive. We hope that aside from the view from your room, you were able to enjoy everything else that we have to offer. We look forward to serving you again and wish you a wonderful day! Sincerely, Jason Smith Manager on Duty The Resort at Governor's Crossing
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel kids love it!!

Posted Aug 14, 2015
We always stay here when we visit Pigeon Forge. The kids love it so much fun at the pool.
Comment from EPC
Aug 15, 2015 by Manager on Duty, EPC
Thank you so very much for your review of your stay with us and your continued patronage! We all work very hard to make sure that every guest that visits with us feels confident and secure with their choice for a vacation destination so much so that they continue to stay with us year after year! We thank you for your vote of confidence and look forward to seeing you again each and every year! Have a wonderful day and safe travels wherever your roads may lead! Sincerely, Jason Smith Manager on Duty The Resort at Governor's Crossing
2 out of 5
by A verified traveler from Miami

Wouldn't stay there again

Posted Jul 29, 2015
Pros: Fast checkout
Cons: See above
Stained bath towels, sliding door to bathroom had grease stains on it, room was near pool which was very loud. Light bulbs in living room were burned out, television in bedroom would not receive but one channel. Every single piece of paper we received had some discount coupon plastered all over it, I was surprised there were none on the toilet paper. Other than that it was great!
Comment from Hotel Management
Jul 31, 2015 by Manager on Duty, Hotel Management
We thank you for the review of your stay with us. It is very unfortunate to learn that you experienced so many issues with your unit. After careful and thorough investigation, we have been unable to locate any reportings of these issues. Had we been informed we would have been more than happy to take care of them so that you could have thoroughly enjoyed your stay. We would like to address those specific issues; The lamps in the living room are controlled by a light switch on the wall and if you tried to turn them on by just using the switch on the lamp could very well explain why they weren't working. The tv's in our rooms utilize a HDMI output cable DTA Converter box and in order for the cable channels to be projected on the screen the input on the tv must be set to one of the HDMI input selections. Our linen is sent off daily to an off-site cleaning facility and while we make every effort to inspect each piece as it is returned to us, it is possible that we missed one. Again, we are always more than happy to rectify any issue so long as we are made aware of the problem. The same can be said of the issue with the sliding door for the bathroom. A vast majority of our rooms are in close proximity to our outdoor pool and if you experienced any discomfort due to an increased volume in noise, we apologize and again would like to remind you that we are always available to address any issue that is brought to our attention. We hope that you will choose to allow us another opportunity to show you just how important our guests' complete satisfaction is to all of us here at The Resort! Have a wonderful day! Sincerely, Jason Smith Manager on Duty The Resort at Governor's Crossing
4 out of 5
Recommended
for Everyone
by A verified traveler from benham, ky

Excellent place for the kids

Posted Jul 12, 2015
Enjoyed our stay good family atmosphere. Plenty to keep the kids busy
Comment from Hotel Management
Jul 15, 2015 by Manager on Duty, Hotel Management
Thank you for taking the time to share your thoughts with us! We value all that our guests have to say about their experience with us and welcome any opportunity to improve our staff, property, or amenities. We are pleased to learn that you and your family enjoyed your stay with us and look forward to serving you again in the future! Have a wonderful day and safe journeys along the way! Sincerely, Jason Smith Manager on Duty The Resort at Governor's Crossing
3 out of 5
Recommended
for Everyone
by A verified traveler from ky

Close and not in a lot of traffice

Posted Jul 10, 2015
Pros: Location
Cons: Need more parking space if we left and came back no were to park except in the winery parking.
Location: close to walmart and the track and a few places to eat .
Have stayed here before we like it here. Just need to update the furniture and get clean and new shower curtains and window curtains that well closed together. Need to make a walk through the rooms some of the lights were burn out and carpet needs a good cleaning.
Comment from Hotel Management
Jul 15, 2015 by Manager on Duty, Hotel Management
Thank you for your review of your stay with us. We value all that our guests have to say about their experience and look forward to any opportunity to improve our service and or the property. We thank you for bringing the condition of the shower curtain to our attention and we will make sure that we address that before any of our future guests check in to that room. We apologize for the issue of the lights in your unit. We are currently awaiting a shipment of new LED bulbs so that we can replace any bulbs that have burned out. We will also look into the issue of the carpet. Again, we thank you for sharing your comments with us and wish you a wonderful day in the mean time! Sincerely, Jason Smith Manager on Duty The Resort at Governor's Crossing
5 out of 5
Recommended
for Everyone
by A verified traveler from murphy

Posted Jul 10, 2015
Cons: flowing lazy river
Couple of nights away with my teenagers. The boys loved the location and the girls loved the water.
Comment from Hotel Management
Jul 15, 2015 by Manager on Duty, Hotel Management
We are so pleased to learn that you and your family enjoyed your time with us! Our number one goal is to provide a memorable vacation experience for everyone and it appears that we have done just that for you. We all look forward to seeing you again in the near future and wish you a wonderful day! Sincerely, Jason Smith Manager on Duty The Resort at Governor's Crossing
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 7, 2015
Excellent! Loved the one bedroom suite, pool, staff, location and can"t wait to visit again.
Comment from Hotel Management
Jul 15, 2015 by Manager on Duty, Hotel Management
Thank you for your review of your experience while visiting with us! We are so happy that our hard work and dedication to providing a superior vacation experience has impressed you so much that you are already looking forward to a return trip. We will be sure to share your sentiments with all of the staff so that they can see firsthand how their dedication is paying off. Again, thank you so very much for sharing your thoughts with us and have a wonderful day! Sincerely, Jason Smith Manager on Duty The Resort at Governor's Crossing
3 out of 5
by A verified traveler from Alabama

Decent

Posted Jun 9, 2015
Pros: It was nice to have a washer and dryer in the room.
Cons: Exterior - get rid of the ugly sign.
Location: Hotel was at a main intersection - restaurants nearby
Decent hotel - there were three issues. 1) there is a big ugly sign on the side of the main building about nightly rates for condo's. The sign is very ugly and takes away from the resort. The exterior needs to be updated. 2) There was a green glob of something on the bathroom ceiling that we told the front desk about but was never cleaned up - there was even a stain on the ceiling around the glob. 3)Air conditioner - the room at night was very warm and we asked for help and they said the would offer fans. we had to go back down 2 days later and get the fans ourselves.
Comment from Hotel Management
Jun 12, 2015 by Manager on Duty, Hotel Management
Thank you for the review of your stay. We value all that our guests have to share with us and welcome any opportunity to improve our service as well as our property. We are saddened to learn that your concerns were not addressed to your satisfaction and we will take the appropriate steps to ensure that this shortcoming does not happen again. We wish to let you know that our guest's satisfaction is of the utmost importance to us and we hope that you will afford us another opportunity to show you how dedicated we are to providing excellent service. We wish you a wonderful day and safe journeys along the way!
5 out of 5
Recommended
for Families
by Susan from Jasper

Good

Posted May 30, 2015 on Hotels
Had a wonderful time my son had a blast so much for him to do. It was family oriented will be back.
Comment from Hotel Management
Aug 1, 2015 by Mark, Hotel Management
Thank you for your review of your stay with us. We are pleased to learn that your stay was an enjoyable and comfortable one. We all work so very hard to ensure that each and every one of our guests enjoy their stay and it makes us swell with pride every time we learn that we did just that. We look forward to serving you and your family again in the future and wish you a wonderful day! Warm Regards, Jason Smith Manager on Duty The Resort at Governor's Crossing