Ratings based on 162 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
91% of guests recommend
3.8 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Dalton, GA

Nice views on the river!!

Posted Jun 22, 2015
Pros: Nice location just off the Parkway!
Great experience. We will stay here again. Loved the balcony that overlooked the river. It was nice to be a block off of the Parkway and not to have all that loud noise.
Comment from EPC
Sep 2, 2015 by Thom C - General Manager, EPC
Thank you for taking the time to rate our hotel and to explain your experience. I am so glad your experience was a great one. We look forward to your next visit with us, thanks for choosing Travelodge Inn & Suites!
3 out of 5
Recommended
for Everyone
by A verified traveler from King NC

Posted Jun 20, 2015
This is an older hotel but they have remodeled the inside. Had comfy beds and great water pressure in the shower. I didn't like having to share the balcony with 2 other rooms and the front desk was very rude when checking in.
Comment from EPC
Sep 2, 2015 by Thom C - General Manager, EPC
Thank you for sharing this insightful review. Please accept my sincerest apologies for the rudeness you endured from this particular staff member. I really appreciate you taking the time to explain your experience and hope you will afford us a chance to serve you again in the future.
Comment from EPC
Sep 2, 2015 by Thom C - General Manager, EPC
Thank you for sharing this insightful review. Please accept my sincerest apologies for the rudeness you endured from this particular staff member. I really appreciate you taking the time to explain your experience and hope you will afford us a chance to serve you again in the future.
3 out of 5
Recommended
for Everyone
by A verified traveler from Manchester, Ohio

Nice hotel close enough to walk to down town.

Posted Jun 15, 2015
Nice hotel that close enough to walk to downtown but away from the noise. Easy to get in the bypass which makes it much easier to get to Pigeon Forge. Could use some more parking. Sharing the balcony could be a plus or negative. I would recommend this hotel.
Comment from EPC
Sep 2, 2015 by Thom C - General Manager, EPC
Thank you for taking the time to rate our hotel. We appreciate the feedback and hope to see you again soon.
2 out of 5
by A verified traveler

Rooms are dirty, lousy towels. Cobwebs, smells.

Posted Jun 8, 2015
Pros: Nothing!
Cons: Ground up improvements needed. Staff was poorly trained.
Location: 2 blocks from main drag at the farthest end.
Incompitent staff, lousy condition, cobwebs in bathroom and on balcony. Stained balcony seating, tables. Filthy, old carpet. No miron in room (even theough there was ironing board). Poorly communicated pet fees. Will NEVER stay here again!
Comment from Hotel Management
Jun 14, 2015 by Thom C, General Manager, Hotel Management
I am sorry that we did not meet your expectations. Your comments and feedback is important to us as we work to offer a good facility in the Gatlinburg area. Thank you for choosing the Travelodge Inn & Suites.
5 out of 5
Recommended
for Everyone
by A verified traveler from Tennessee

Nice Hotel next to the Gatlinburg Strip

Posted Jun 8, 2015
Pros: Location
Cons: Nothing; great for price
Location: Within walking distance from the Gatlinburg Strip
We stayed here with a wedding party; it is pet friendly and a great place to stay, especially for the price. The staff was great! Beds were very comfortable and clean. This hotel is located around the corner from the Gatlinburg Strip and within walking distance from everything. I would definitely stay here again!
Comment from Hotel Management
Jun 14, 2015 by Thom C, General Manager, Hotel Management
I am glad that you enjoyed the value and the convenient location of our hotel! It means a lot to hear from guests who are satisfied with all of our services and amenities. We look forward to welcoming you back during your next stay in the area.
4 out of 5
Recommended
for Couples
by Jennifer from TN

Nice staff, clean hotel

Posted May 26, 2015 on Hotels
As a recovering hotel snob, this hotel was decent for the location and price. I came equipped with Ajax and Lysol to scour the room, but to my surprise the carpets were clean, the bed linens were fluffy, and the bathroom was spotless. I popped in a Febreeze plug-in and - Voila! - the rest of the stay was quite comfortable. The front desk staff are very friendly (Hi, Kim!) as are the cleaning staff who were very accommodating. The continental breakfast was decent (waffles, cereal, grits, fruit, juice, and coffee) and the dining room was cozy. The décor and furnishing could use a bit of updating, but given the location (across from the Ober Aerial Tram and one block from the entertainment strip), size of the room (huge king suite - although not much furniture to fill the room), peaceful balcony (shared with neighboring room, but overlooks the river), and the cost - I would stay definitely here again.
Comment from Hotel Management
Aug 1, 2015 by Thom C, Hotel Management
Thank you so much for your compliments, rating, and review of our high housekeeping and cleanliness standards. We seek to give each guest a very comfortable and accommodating experience and we are thrilled to hear of our success in this ambition. I am glad that you enjoyed the value and convenience of our hotel! We are glad that you were satisfied with the hospitality of our staff and the convenience of our amenities and we look forward to seeing you again soon.
4 out of 5
Recommended
for Couples
by A verified traveler

great stay

Posted May 24, 2015 on Hotels
Great location. Staff was wonderful!
Comment from Hotel Management
Aug 1, 2015 by Thom C, Hotel Management
Thank you for taking the time to review your guest experience during your stay at our hotel. I appreciate the feedback and I am glad you enjoyed your visit.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 21, 2015
Great stay my family and i enjoyed our time we loved being on the river and going out in the mornings and enjoyed the free breakfast.
Comment from Hotel Management
May 27, 2015 by Thom C, General Manager, Hotel Management
Thank you so much for your kind comments and review Thank you for taking the time to review your guest experience during your stay at our hotel. I appreciate the feedback and I am glad you enjoyed your visit.
4 out of 5
Recommended
for Families
by Cheryl from Canada

Love Tennessee!

Posted May 21, 2015 on Hotels
Room was clean enough, carpet was a little gummy feeling if you were barefoot. Not much of a view, but being on the river was cool. The noise from the river meant not hearing other people or traffic. We liked that part. Would have been nice to have a private balcony so we could have left the door open all night.
Comment from Hotel Management
Aug 1, 2015 by Thom C, Hotel Management
Thank you for taking the time to rate our hotel and to explain your experience. Your comments and feedback is important to us as we work to offer a good facility in the Gatlinburg area. Thank you for choosing the Travelodge Inn & Suites.
3 out of 5
Recommended
for Couples
by KARA from Birmingham

Disappointed

Posted May 14, 2015 on Hotels
Very dated, worn facilities in need of repair at every turn. Carpet deodorizer smell was overwhelming and could not be removed despite opening porch door and front door and trying to air it out. Breakfast had no protein or fruit. Easy walk to main street. Beautiful river view.
Comment from Hotel Management
Aug 1, 2015 by Thom C, Hotel Management
I am sorry that we did not meet your expectations. Your comments and feedback is important to us as we work to offer a good facility in the Gatlinburg area. Thank you for choosing the Travelodge Inn & Suites.